Hotel vicino a Our Lady of Charity National Shrine - Miami

"Ottima posizione, servizio eccellente, rooftop, bellissimo"

"Perfect"

"Top!"

"Ottima struttura situata in una zona sicura di Miami, ottimo il servizio offerto dal personale (Alex in particolare) nei dintorni tanta movida e tanti ristoranti, vicino ai mezzi pubblici"

"Struttura molto buona, servizi ottimi. Unico appunto il costo del parcheggio. Personale fantastico, buona e varia colazione. Speciale il servizio PC e stampante"

"Uno dei migliori hotel del centro di Miami, ottima posizione sul mare, difronte a Bayfront Park e vicinissimo a ristoranti e negozi. Tutto il personale è molto efficiente e disponibile, il check in è veloce ed abbiamo goduto di un upgrade gratuito. Le camere ampie, completamente rinnovate, la nostra con vista mare, letti molto comodi, bagno grande e dotato di tutti i comfort. La hall e tutte le aree comuni sono belle ed eleganti, molto luminose e spaziose. Ottimo il ristorante Toro Toro. "

"A beautiful property in an excellent location, but poorly managed. There’s zero customer care, with inexperienced staff and a management team disinterested in problem-solving — treating guests as if they were staying for free. The restaurant staff, however, are outstanding. Key issues included my room key deactivating an hour after check-in. The receptionist made me wait in line behind six other guests before addressing it, and only after a manager intervened was I asked for ID — which was locked in my room. I had to retrieve a copy of my passport from my phone to get a new key. We moved chairs in the lobby to accommodate our group of six, only to be told at departure to return them. One day, three of our rooms were not cleaned, and the response when I called was shockingly indifferent. The lack of professionalism and staff training was evident. The cold, unsmiling checkout experience summed it up. Despite reporting issues through Expedia, no one from management reached out to apologize. It’s a shame, as the potential is there, but the guest experience is seriously lacking with one star services."

"Buen hotel, con todos los servicios necesarios, bien ubicado en Brickell. Unico problema es que en estos dias hay trabajo de reparación en la calle frente al hotel y la circulación es algo limitada, pero nada grave."