The unit had weeks worth of bad reviews prior to my stay. I received an email stating there was construction on the property so I called in advance to clarify. I was assured the unit was in great shape and there was NO construction. The property in fact DID have construction and the issues with the property were plenty. I attempted to contact the renting agency but after numerous text messages and calls I have still been unable to speak to “Katie” the manager. I requested a partial refund specifically, one night stay and half the cleaning fee but was denied my request without even speaking to the manager. Apparently the person above the manager is the owner of vacation life properties and no one is allowed their contact information. The issues included but were not limited to: no working interior lock on the front door, mold and water stained ceilings, filthy floors, poorly stocked kitchen, outlets that didn’t work, moldy washer, light bulbs burned out, towels that looked like they were used to dry cars, a dresser with every drawer broken, and no luggage rack. On our second day, the property codes changed and we were locked out of the pool, parking garage and beach access and I had to contact our agency for new codes. Ultimately, we got a lot of apologies from a customer service rep but there was little she could do. There was a lock installed, improved towels and a box of lightbulbs we didn’t find until check out. Not enough compensation for time lost on our vacation!