Hotel vicino a Paradise Lake - Vandalia

“Hotel is complete trash. Our room was not even cleaned. Looks like they went in and picked up trash and made the beds with dirty sheets. When I went to front desk they kept saying my room was clean and they didn't have any other rooms. I practically had to beg for clean sheets to put on myself. When I asked housekeeping the next day to clean our room because it was completely dirty. They came in and swept but that was it and they put the dirty stuff on the floor piled back up on the bed....

“clean room, staff friendly”

“Absolutely disgusting hotel. Terrible neighborhood. They dont even have a front desk clerk...they literally outsourced it to India. You check in through a machine with an Indian dude on camera who was impossible to understand. 100% the worst hotel I've ever stayed in.”

“Amanda was great. She made check in easy and pleasant. Bed was very comfortable and room was clean and well kept. Good experience.”

“Staff was ok. Good bed.”

“Beds were clean and made handing cap parking was right out front of room.”

“There was a storm in the area which knocked out soem of the amenities like the TV, but that was not their fault. The staff had to unlock our room door for us as the card feature was not working. The staff had to work extra hard to accomodate people. The room was clean and comfortable. Good staff tryign to make the best of a hard situation.”

“Took forever”

“Tutto ottimo”

“Room started leaking during a storm. Paint fell off the ceiling and water was dripping on the AC unit plug.”

“We stay here frequently as a stopover traveling from Midwest to East Coast. We are not looking for luxury or adventure, just a safe, clean, comfortable place to spend the night quickly accessible from the Thruway. This hotel has consistently met those expectations year-in and year-out. Breakfast choices are above par. In our experience, it is the best of multiple hotel options at this exit, and we have tried several. ”

“The room was clean and the lady at the front desk was helpful the first night. There was rarely someone at the front desk, tho. However, the room had some maintenence issues. There was tiling in the bathroom that was very sloppily repaired; there was a big patch of peeled/missing paint on the walls; the interior of the closet was missing a panel or mirror or something. There was no hair dryer. I know the power outage was not your fault, but we did not get breakfast and that was a bummer.”

“Front desk staff was amazing. Hotel was clean besides outside trashes were overflowing all weekend. Do not care for the etiquette of the cleaning staff. I have stayed at this hotel twice in 4 weeks and both times the cleaning staff has not only knocked on our door 2 hours before check-out time but tried to come into our room both times. I understand the want to jump on rooms as soon as possible, but when a guest hasn't checked out, it's absolutely unacceptable. To not only be knocking on a...

“The rooms were great and the breakfast and fitness room were both very nice. The pool and hot tub were great also and very conveniently located by our room on the first floor.”

“I booked a 1 bed with king...I am give 2 gween room...right away went and said something, desk tells me that's what Expedia booked for you..I showed my reservation and she said stat strange..but I can't do anything..you booked 3rd party..want Hilton points, I said I can't spend points or it won't make my bed correct...bad place...no parking and bring your laughter for breakfast..”

“We were just traveling through and stayed here now for the second time. Nice, clean rooms, no weird smells, updated.”

“Staff very helpful. Room nice and clean. Tim was really helpful at the desk.”

“When arrived there was no power. While the power outage was due to a storm, we were not contacted ahead of time of the situation. They did nothing to make the situation right. The power didn't come on until 2 in the morning. We were on the 3rd floor so we had to carry our stuff up 3 flights of stairs. The hallways had no lights and we were not sorry they didn't have any flashlights. No hot water since there was no power. We were told we could open the windows, they opened about an inch. There...