Hotel vicino a Park Plaza Shopping Center - Lake Charles

“Clean rooms, very Quiet, easy parking, laundry room clean machines work well ”

“All good”

“Swimming pool was inoperable. No Continental breakfast anymore. Elevator was dirty. 3rd floor smelled like cigarettes and marijuana everyday. Walls were dirty. There was a rude female employee that saw me standing in the lobby area and demanded to know my room number without any greeting. I gave her my info and she just looked at me like I was lying to her. I noticed a small car in the parking with flat tires. 3 cars of police came one night for a disruptive guest. And last but not least a BED...

“More like a man camp than a hotel. Didn’t have the room I originally booked. Room they gave me was gross. Everything sticky. Asked for a refund, front desk claimed they couldn’t do anything about it. I don’t think she even knew how to process a refund in the first place. I left the property.”

“Friendly people”

“The ladies at the front desk were very nice upon checking in”

“Room was nice and comfortable, staff was helpful and friendly. Did not use pool or bar”

“Casino floor was littered with empty drinks and cigarettes. Room was clean and stocked. Pool area was clean but pools were filled with bugs and plant litter. Resort fee was way higher than posted online.”

“Hotel was clean. Staff did not clean room in a timely manner and provide clean towels. I didn't know it was a requirement to request staff to clean room and make beds”

“The breakmenu was wonderful, staff was very respectful and the room was perfect ”

“I like.”

“Excellent location and great service. Breakfast was excellent with lots of choice and options, plus crockery and cutlery, not paper plates and plastic. Highly recommend”

“Clean room ”

“Very clean and modern room”

“The property needs a full update!!!”

“My husband and I was in town for the BabyFace concert this past weekend. The hotels at the Casino were booked and very pricey. I found this place and it was wonderful. Located near everything. The staff was top notch. From check in to check out. Friendly and very helpful. Amazing staff. Housekeeping. Amazing!!!”

“No hot water to shower or shave with and the phone did not work to call the front desk. Threw on some clothes to go down and tell the front desk. Was told sorry offered another room but now we were out of time and just had to leave. ”