Cottage a Passeggiata di Suwakyo

“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

“Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

“スタッフ対応が良かった”

“施設はそれなりに経年劣化している部分はありますが、水回りにはちゃんと手を入れているし、掃除もきちんとしているのであまり古さは気になりませんでした。 朝晩のブュッフェ形式の食事はとても美味しくお刺身やイクラが沢山食べれて大満足でした。 お風呂はやや熱くとても良い温泉でした。GWでも料金がかなりリーズナブルだったのでとても満足しています。また利用したいと思いました。”

“川の音はするけど、お風呂が良い”

“Incredible experience. Very kind staff and everything to the rooms, onsens, dinner and breakfast were fantastic. We will definitely return again ”

“Staff was very accommodating, room was very spacious and the hotels animals are very friendly. We were able to use the onsen having tattoos. Would definitely stay here again”

“部屋は綺麗で居心地は良かったです。”

“清潔な感じがしました。 ”

“施設は清掃がしっかり出来ており、アメニティも全て揃っていた。スタッフは細かいところまで気遣いが出来ていた。夕食､朝食は美味しく､全てにおいて非常に満足した。”