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Recensioni per Macdonald Cardrona Hotel, Golf & Spa

4 out of 5
Macdonald Cardrona Hotel, Golf & Spa
Cardrona, Peebles near Edinburgh, Peebles, Scotland

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 228 su 703 recensioni" "
Valutazione di 8 - Buono. 236 su 703 recensioni" "
Valutazione di 6 - Soddisfacente. 140 su 703 recensioni" "
Valutazione di 4 - Scarso. 73 su 703 recensioni" "
Valutazione di 2 - Terribile. 26 su 703 recensioni" "

8,2/10

Pulizia

7,8/10

Personale e servizio

7,8/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

8/10 Buono

I

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Prima verblijf gehad. Heerlijke bedden!
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Alexander

Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Lisa

Non mi è piaciuto: Pulizia
Terrible experience I got into bed after a long day to find a dirty sock in the bedding the sheets were not fresh at all when I let staff no checking out all they said was sorry Awful experience
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic stay with this hotel for our anniversary. Staff were friendly and attentive. Rooms are clean and well serviced.
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception Office, il giorno 2 feb 2024
Good eveningThank you for your lovely review and we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon.

6/10 Soddisfacente

Andrew

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
One bad apple
Room are nice, spacious, clean but dated and also in need of a little maintenance. The bed is extremely comfortable which is also a bonus. The front of house team are very helpful and the cleaning team do a fantastic job. My only negative experience was the poor attitude of the leisure manager who seems to think its acceptable to apply double standards within the gym/spa facilities. Disappointing.
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Rachel

Soggiorno di 2 notti a novembre 2023

8/10 Buono

Joanne

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Shona

Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Lilian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Ross

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
MTB trip
hotel was clean staff very good and restaurant the food very good
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The Best Time
Fantastic honeymoon trip. Food was excellent and golf was fabulous. Overall a very memorable trip and it couldn’t have been any better. Nice touch giving us a glass of Prosecco with our first meal as we were just married!
Soggiorno di 2 notti ad agosto 2023

6/10 Soddisfacente

Peter

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Maybe the golf is really good?
This is the most expensive hotel (yes really) I have every stayed in anywhere in the world and it is no better than a Travelodge. The service at breakfast and in the restaurant is poor and like a comedy sketch, the building and rooms are tired and the bathroom mouldy around the shower.
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
brilliant!
Soggiorno di 2 notti ad agosto 2023

6/10 Soddisfacente

John

Soggiorno di 2 notti a luglio 2023

2/10 Terribile

Brenda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrid stay
Dispicable stay never a 4 star hotel….don’t let hotel.coms photos deceive you
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

John

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Shaun

Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

Anne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023

10/10 Eccellente

George

Soggiorno di 2 notti ad aprile 2023

8/10 Buono

Mary Jo

Soggiorno di 2 notti ad aprile 2023

6/10 Soddisfacente

Sarah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff were really friendly and really good at their job however, the hotel itself was lacklustre. Our room was long overdue a lick of paint and the pool desperately needed retiling in places with bare patches of concrete exposed.
Risposta di Mike, il giorno 11 apr 2023
Dear Sarah,Thank you for taking the time to leave us a review, we can only apologies about the issues you have pointed out with the hotel rest assured we are doing our utmost improve the standards, unfortunately this does take time, we do hope that you will come and see us again in the future.

10/10 Eccellente

Scott

Soggiorno di 1 notte a gennaio 2023

10/10 Eccellente

Vikki

Soggiorno di 1 notte a gennaio 2023

6/10 Soddisfacente

Colin

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Leisure stay
Check in was smooth. Rooms were ok, bathroom was abit tired looking. Pillows and matress were bit uncomfortable Service at dinner was poor. Wrong orders, 10mins between 1st main and last main. 1 main wasnt that hot. Long wait for deserts.
Soggiorno di 1 notte a dicembre 2022

2/10 Terribile

Bianca

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The images are deceiving. The property is extremely dated, dirty and smells terrible. Our bedding literally smelt like putrid sweat. The property is not in a remote setting, it is in fact on a busy main road. When we arrived, we were placed in what felt like the basement with windows that were feet away from the busy road, certainly not worth what we paid, which was exorbitant! After complaining, we were put on the golf side of the building, and on the first floor, where our bedding and hallways smelt awful. There was mould growing in the bathroom on the walls and ceiling, some sort of cream or gel from the previous occupants had not even been wiped off the walls, nor their hair vacuumed or wiped off the sink. This is the worst misrepresentation of a hotel I have ever seen in my numerous years of using Expedia and travelling to numerous countries. To see images, find my Google review.
Soggiorno di 1 notte a dicembre 2022

10/10 Eccellente

Maree

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura

10/10 Eccellente

Elaine

Soggiorno di 1 notte a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 24 dic 2022
Hi Elaine,Thank you for staying and for sharing your review. I am pleased you had a great stay, and look forward to welcoming you again in the future.

8/10 Buono

Lynn

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great staff but hotel showing it’s age.
Excellence service and staff very helpful. Hotel is defo starting to show its age. Needs a good bit work done.Rooms comfortable but old fashioned and the bathrooms a bit grubby. The spa was a nice to chill for a few hrs in the pool and sauna. Breakfast was good with plenty of choice. Drinks in the bar are quite expensive, around £7.50 for a pint. Not much around the hotel. You will need a car to get about. We did walk along the river to Peebles but it took around an hr and was about 3.5 miles. The hotel has lots of refugees living there. We won’t return but we don’t usually do the same hotel twice anyway.
Soggiorno di 2 notti a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 24 dic 2022
Hi Lynn,Thank you for staying with us and for sharing your feedback. I am pleased that overall, you had a pleasant stay and found the service to be excellent. I am sorry that you found our drink prices to be expensive. I hope we can welcome you back again in the future.

10/10 Eccellente

Janet

Soggiorno di 1 notte a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 24 dic 2022
Hi Janet,Thank you for sharing your feedback. I am pleased that you had an enjoyable stay and I hope I can welcome you again in the very near future.

10/10 Eccellente

Emma

Soggiorno di 2 notti a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 24 dic 2022
Hi Emma,Thank you for visiting and for haring your positive feedback. I am really pleased you had an enjoyable visit and I look forward to welcoming you back in the future.

8/10 Buono

Ian

Mi è piaciuto: Pulizia e personale e servizio
Nice hotel in good location
Stopped over for 1 night to meet friends in Peebles. We have been coming here for many years. Nice hotel, staff also very nice. Only one complaint was that my room was pretty cold and the room heater is not adequate as the rooms are quite big. Will definitely be back though.
Soggiorno di 1 notte a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 24 dic 2022
Hi Ian,Thank you for staying with us and for providing your feedback. I am pleased you had a good stay, but very sorry if there was a problem with the heating in your room. I will have our maintenance team investigate this. I hope we can welcome you again in the future.

8/10 Buono

Stuart

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Fair price at this time of year
Hotel is a bit dated but service is good and at this time of year the cost of a room is very good.
Soggiorno di 2 notti a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 24 dic 2022
Hi Stuart,Thank you for staying and sharing your review. I am pleased that you found your stay to offer value for money, and that you received good service from our team. We hope to see you again soon.

10/10 Eccellente

Linda

Soggiorno di 1 notte a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 24 dic 2022
Hi Linda,Thank you for staying and for sharing your positive review. We hope to welcome you again for another enjoyable visit.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good locations but needs renovating
Ok stay for business, nice quiet location next to the river tweed. Hotel was dated but fairly clean. Needs some money spending on it. Drink prices are far too high. WiFi is average Radiator in room is old and didn’t work very well.
Soggiorno di 3 notti a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Hi,Thanks for staying and for sharing your feedback. Please be assured your comments will be taken on board and necessary actions for improvement will be implemented.I hope to welcome you again soon.

10/10 Eccellente

Antony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Thanks for visiting and sharing your 10/10 review. I am delighted you had a great stay and hope to see you again in the future.

4/10 Scarso

Diane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Food was expensive, I was actually sick after breakfast and left the table early. Had the Vegan breakfast and usually have the constitution of a bull.
Soggiorno di 1 notte a novembre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Hi Diane,Thanks for visiting. I am sorry to hear you did not enjoy our vegan breakfast. I hope to see you again in the near future.

8/10 Buono

Rob

Soggiorno di 1 notte a ottobre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Hi Rob, Thanks for visiting and sharing your feedback. I am pleased it was a positive experience and hope to see you again soon.

8/10 Buono

Mel

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel
Soggiorno di 1 notte a ottobre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Hi Mel,Thank you for sharing your feedback, I am pleased that you enjoyed your stay with us and hope to see you again soon!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel will benefit from a little update
Front of house staff was great there has been confusion with my booking and they sorted it out very politely. The room shows ittle signs of wear - dented walls, damp ceiling in the bathroom. We were in the room for family of 4, the added beds are very saggy but ok for kids. We love the water fountain with both sparkling and normal spring water.
Soggiorno di 1 notte a ottobre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Thanks for sharing your feedback! I hope to welcome you again in the future.

6/10 Soddisfacente

Colin

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Mixed experience
Hotel was a bit tired. Some holes in walls, bits missing from the shower controls( which didn't seem to reduce temperature). Didn't seem to use enough local produce and their didn't seem to be enough staff at any time with staff having to double up from reception to serving breakfast. Spa staff and spa were excellent and gym / pool were good. However, the hotel just needs a bit tlc and some more staff. Breakfast was average which made us decide to have dinner in Peebles ( Crown Hotel food was excellent). Overall a mixed experience and we might try elsewhere next time.
Soggiorno di 2 notti a ottobre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Hi Colin,Thank you for staying and sharing your experience. I am pleased that there were many positives from your visit, although I must apologise if staffing issues caused any disappointment to your stay. I hope to welcome you again soon.

4/10 Scarso

James

Non mi è piaciuto: Personale e servizio e comfort della camera
Won’t be back!
Very disappointed in our stay. The bedroom was very ‘tired’ with dirty marks on the walls and ink stains in the arm of the sofa! Dinner on the first night was very nice and served promptly however things went quickly downhill from there. After ordering the full cooked breakfast (which the waiter said was an easy option) we then waited 35 minutes to be served and it was only after I questioned a member if staff that it was actually served. Dinner service on the 2nd night was a complete fiasco. We sat down at our table at 7.45 and ordered food and wine! At 8.35 I had to go to the desk and ask where our food was. The reason for the delay was given as….well you didn’t order a starter!! Finally got our food at 8.45 and the bottle of wine we had ordered was then complimentary! Then to crown it all the bar had ran out of our favourite liqueurs!! Breakfast on the last morning was very nice and served promptly by the lovely Housekeeper/Server Carol who was so pleasant and helpful…she is a great asset to the hotel!
Soggiorno di 2 notti a ottobre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Hi,Thank you for sharing your review. I am pleased we have also had the opportunity to discuss this directly and I look forward to seeing you again in the near future.

10/10 Eccellente

PoLing

Soggiorno di 1 notte a ottobre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Hi PoLing,Thank you for visiting and sharing your feedback. I am delighted it was a pleasant stay and I look forward to seeing you again soon.

4/10 Scarso

Jess

Soggiorno di 1 notte a settembre 2022
Risposta di Siann Reid, General Manager, il giorno 13 nov 2022
Thanke for sharing your feedback. I hope to welcome you back in the near future

10/10 Eccellente

Lisa

Soggiorno di 1 notte a settembre 2022

8/10 Buono

norman

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a settembre 2022

10/10 Eccellente

Mairi

Soggiorno di 1 notte a settembre 2022

8/10 Buono

Michael

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a settembre 2022

4/10 Scarso

Shirley

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Would we stay here again?
Our 3 night stay was OK. The hotel itself is a wee bit tired. Room 117 - the bath had chips in the enamel and the shower head spray water out of the base. Ragged edged towels. The lack of staff in the restaurant was very evident at meal times. All staff on duty doing their best but woefully shorthanded. No-one seemed to be in overall charge. The breakfast tables we used always had something missing ie butter, salt and pepper. One morning I asked for another pot of tea.....still waiting. Reception not manned when we arrived. Spikes bar not manned either I carried drinks down in the lift from the main bar so that we could sit out on the terrace. On a positive note the food was excellent but I am not sure we would visit again.
Soggiorno di 3 notti ad agosto 2022
Risposta di Siann Reid, General Manager, il giorno 13 set 2022
Hi Shirley,Thanks for coming to stay with us. I am sorry to hear you would have to consider a return visit with us and there were some service problems during breakfast. Please be assured all of your feedback has been taken on board and reviewed with the team.

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di Siann Reid, General Manager, il giorno 13 set 2022
Hi Gary,Thanks for sharing your 10/10 review. I hope to welcome you back soon!