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Recensioni per Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5 out of 5
Hamilton Princess & Beach Club - a Fairmont Managed Hotel
76 Pitts Bay Road, Pembroke Parish

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 691 su 1002 recensioni" "
Valutazione di 8 - Buono. 215 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 65 su 1002 recensioni" "
Valutazione di 4 - Scarso. 21 su 1002 recensioni" "
Valutazione di 2 - Terribile. 10 su 1002 recensioni" "

9,4/10

Pulizia

9,4/10

Personale e servizio

9,2/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jeremy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best hotel, best service, best location. I cannot emphasize enough what an amazing experience this was. One of us had lost their travel documents and could no longer join. The hotel reimbursed and made everything truly half as bad as it was. Such a great response to such a terrible situation. We will be regulars at this hotel for sure!
Soggiorno di 5 notti ad agosto 2023

10/10 Eccellente

VALERIE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large property with all of the amenities you need. The rooms in the main building are well appointed and the staff is extremely attentive. Front Street is a 10 min walk or 3 min taxi away.
Soggiorno di 3 notti a maggio 2024

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Not worth it for the price, old rooms.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

cristol

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff and service was superb
Soggiorno di 2 notti a maggio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 17 mag 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

Monicka Shnay, Philadelphia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Definitely best place will definitely be back.
Soggiorno di 4 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 14 mag 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

Edward J

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place, especially the staff
Soggiorno di 4 notti a maggio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 13 mag 2024
Our team is humbled by your raving feedback – thank you! We hope to welcome you back again soon.

10/10 Eccellente

Ronald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location and amenities.
Soggiorno di 4 notti a maggio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 13 mag 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Buono

Kari

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beach was a 20 minute shuttle ride, but totally worth it. Beautiful bay, playground, water sports, perfect for the kids. Pool at hotel was beautiful, Baja ledge, hot tub, pool was warm, looked out over the bay. Our room was nothing special. Easy walk to restaurants.
Soggiorno di 3 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 13 mag 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Eccellente

Isabelle, Paget

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Iconic hotel in Hamilton Bermuda! This place smells amazing - they have their own unique rose Island Rose fragrance - and the staff is amazing.
Soggiorno di 1 notte ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 26 apr 2024
Thank you for the lovely feedback, Isabelle! It was a pleasure hosting you here in Bermuda. We hope to see you back very soon.

10/10 Eccellente

Stephanie

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great stay for the weekend! The property was very nice and staff was amazing
Soggiorno di 3 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 22 apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Eccellente

Brittney

Soggiorno di 3 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Eccellente

Will

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing staff really make the stay special.
Soggiorno di 4 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Eccellente

Esther

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel with friendly, personable staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Eccellente

Cynthia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel within easy walking distance to shops and restaurants in Hamilton. Excellent service, great food, nice pool area. The Beach Club is fun!!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Eccellente

Richard Thomas

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place, location and properties. Pool was nice. Beach is a 20 min cab, but once you get their it is beautiful. We had a great time.
Soggiorno di 3 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love this place! Looking forward to staying there next year and every year after!
Soggiorno di 4 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

Jonathan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have been going to Bermuda for years on business. The Fairmont Hamilton Princess is the hotel of choice for business travellers because it's an easy walk to offices in Hamilton. Ity has been substantially upgraded with good bathrooms, bedrooms, pools and restaurant facilities. It is fine for vacationers but I would recommend the Southampton Princess over the Hamilton Princess for vacationers.
Soggiorno di 3 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 22 apr 2024
Thank you for your review and for choosing us for your business trips! We're glad to hear that you appreciate our convenient location and upgraded facilities. We value your feedback and have shared it with our team for encouragement. We hope to welcome you back for future stays, whether for business or leisure!

8/10 Buono

Alena

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great vacation spot for Bermuda
Soggiorno di 3 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Eccellente

ARIAM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice Hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Eccellente

JANICE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent Hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Eccellente

William E

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed a few times and it is close to town, great food and the best staff.
Soggiorno di 4 notti a marzo 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 18 apr 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

Matthew J

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 3 apr 2024
Thank you for your rating! We are delighted to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful hotel, friendly staff, walkable to a Hamilton and incredible art
Soggiorno di 4 notti a marzo 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 3 apr 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Eccellente

andrew

Soggiorno di 2 notti a ottobre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 22 apr 2024
Thank you for your rating, your feedback is valuable to us! We are delighted to hear that overall your visit was an enjoyable one, and we look forward to having you return soon!

10/10 Eccellente

Michael L

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Exceptional customer service. The Fairmont Gold staff is exceptional, very helpful and professional.
Soggiorno di 4 notti a marzo 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 3 apr 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

Alexandru

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 mar 2024
Thank you for taking the time to leave a rating! We are so happy to hear you enjoyed your visit with us and we hope to welcome you back again soon!

10/10 Eccellente

Michael Neil

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location...close to downtown Hamilton amenities and restaurants.
Soggiorno di 14 notti a febbraio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 mar 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Eccellente

PAUL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A great experience!
A family favourite destination and hotel.
Soggiorno di 7 notti a febbraio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 mar 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

bryan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved our stay here. Everyone was so nice and the place is nice. Great location.
Soggiorno di 2 notti a febbraio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 mar 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, beautiful interior and exterior Staff was very helpful and cooperative. Had to learn how the in room coffee machine worked
Soggiorno di 4 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 feb 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

8/10 Buono

Frederic

Ok
Soggiorno di 2 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 feb 2024
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Buono

kevin, Devonshire

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Fun
Soggiorno di 1 notte a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 22 gen 2024
Thank you for taking the time to leave a review and to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Buono

Ivan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The hotel was really nice and comfortable. The reason for not giving it 5 stars was my very unacceptable experience with dealing with the front desk staff and their billing system. We booked the hotel through Expedia and paid for the hotel before we went on the trip, except for the local taxes and fees, $107, which were to be collected at the hotel. That is fine, except when I checked in they put a hold on my credit card for around $1300, which did not make sense to me because we paid for the room ahead of time. After questioning the staff, I was unable to get a reasonable answer as to why, but I decided to go ahead and deal with it because I was trying not to let it ruin our experience there. So the night before we checked out, I asked to see my charges which should have been around $400. The nice staff lady handed me a statement for over $1000. Of course I questioned this and she finally corrected it and said there was a glitch in the system. So next morning when we left, I did not have a chance to get a final statement as we were in a rush to get to the airport. After getting home, I checked my credit card transactions and it had pending charges of $1300, $400, and another $1300. We had paid for the room from a bank account before going on the trip. I was told by the credit card company that these charges were holds on my account, and that they would drop off in 7 to 10 days. The $2600 hold is still showing on my account, 5 days later. So Beware of excessive charges!!
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Anamaris

Soggiorno di 3 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 22 gen 2024
Thank you for taking the time to leave a rating and share your experience. We are delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to the Princess again soon!

8/10 Buono

David

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 19 gen 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Terribile

Joshua

Soggiorno di 3 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 feb 2024
Hi Joshua. Thank you for your rating. As providing our guests with the highest standard of hospitality service is our #1 priority, we’d love to hear more about what we can do in the future to get five stars from you. Thank you!

10/10 Eccellente

Beverly

Soggiorno di 4 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 feb 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 Soddisfacente

Tamara

Soggiorno di 7 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 feb 2024
Thank you for taking the time to leave a rating. We are glad to hear that overall you had an enjoyable visit and hope to welcome you back again soon!

10/10 Eccellente

Philip

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di Donne Mallory, Executive Assistant, il giorno 12 gen 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had such an enjoyable stay. We look forward to welcoming you back in the near future.

8/10 Buono

Ivor

Soggiorno di 5 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 10 gen 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Terribile

Lakeisha

Viaggio di coppia
Non mi è piaciuto: Pulizia e personale e servizio
A Disastrous Hotel Experience I recently had the unfortunate experience of staying at Hamilton Princess and I must say, it was absolutely dreadful. From the moment I stepped foot into the hotel, I knew I was in for a disappointment. First and foremost, the customer service was abysmal. The staff was rude, unhelpful, and seemed to have no interest in providing any sort of assistance. There were a few staff that went above and beyond and i want to personally send them a thank you. It felt like they were doing me a favor by simply acknowledging my existence. I had numerous issues during my stay, ranging from a malfunctioning unit, to a mold and mildew bathroom , and each time I approached the front desk for help, I was met with indifference and a complete lack of urgency. Moving on to the room itself, it was far from the advertised luxury experience. The cleanliness was questionable at best, with stains on the carpet, rust around the toilet, and dust in every corner. The bed was uncomfortable, made squeaky noises and was broken, the pillows were lumpy, and the overall decor felt outdated and worn out. It was clear that the hotel had not invested any effort in maintaining the rooms to a satisfactory standard or that they deliberately provided us with the bottom of the barrel. The amenities offered were nothing more than a joke. The the pool area was dirty and unkempt, and the Wi-Fi connection was so slow that it was practically unusable. It felt like the hotel was living in
Soggiorno di 3 notti a dicembre 2023

2/10 Terribile

Fletcher

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
The resort was extremely boring and the staff was extremely unhelpful.
Soggiorno di 4 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 8 gen 2024
Thank you for taking the time to leave a review and rating. We're truly sorry to hear that your experience at our resort did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns and ensure they are addressed satisfactorily. If you could kindly share your contact details with us, we'll put you in touch with management to discuss your experience in more detail. Thank you again for sharing with us and we hope to hear from you soon!

10/10 Eccellente

hatala

Soggiorno di 3 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 8 gen 2024
Thank you for your rating! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back again soon!

10/10 Eccellente

Gary, Dayton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 2 gen 2024
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

8/10 Buono

Suzy-Ann, Springfield

Soggiorno di 5 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 15 gen 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay and we hope to welcome you back to the Princess soon!

10/10 Eccellente

John Merrick

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My experience was Great. The Staff was very Professional and Courteous. The room service was Excellent and the Restaurants inside the Hotel was very nice. Thank you very much for the Wonderful stay.
Soggiorno di 3 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 27 dic 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we hope to welcome you again soon!

10/10 Eccellente

Halle

Soggiorno di 2 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 27 dic 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Buono

Robert, Washington Twp.

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 13 dic 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Buono

Kelsey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Donne Mallory, Executive Assistant, il giorno 30 nov 2023
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!