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Recensioni per Mantra on Hay Perth

4.5 out of 5
Mantra on Hay Perth
201 Hay Street, East Perth, WA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 581 su 1395 recensioni" "
Valutazione di 8 - Buono. 551 su 1395 recensioni" "
Valutazione di 6 - Soddisfacente. 174 su 1395 recensioni" "
Valutazione di 4 - Scarso. 61 su 1395 recensioni" "
Valutazione di 2 - Terribile. 28 su 1395 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

6,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

luigi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2019
Risposta di Rodney McGlew, il giorno 9 apr 2019
Dear Luigi, We very much appreciate your comments regarding your stay at the Mantra on Hay - Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodney McGlew Hotel Manager Mantra on Hay

10/10 Eccellente

Marco

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Always a good choice
Large rooms and very well equipped. Good position to get the CDB and the Swan river. If you become mantra+ guest (for free), the internet access in room is provided. The staff is always nice and available.
Soggiorno di 9 notti a gennaio 2018

8/10 Buono

leo, la spezia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hotel dotato di tutti i confort vicino al centro.
ho soggiornato con la mia famiglia per 5 notti dal 3 al 8 gen 2018. aparthotel favoloso dotato di tutti i comfort, 2 camere da letto, 2 bagni, soggiorno e cucina completa di tutti gli elettrodomestici (compresi lavatrice ed asciugatrice), unica nota negativa wifi a pagamento (non grosso problema in quanto a centro citta a perth e gratuito). Personale gentile, ci tornerei sicuramente. inoltre questo hotel e' a soli circa 1000mt dal centro ed a circa 1200 mt da heirisson island raggiungibile a piedi in 15' e dove potete trovare i canguri allo stato libero. perth e' una citta' meravigliosa dotata di tutti i sevizi: linea autobus catbus gratuita con cui si puo' girare in tutta la citta' e wifi gratuito in centro. altra cosa importante l'hotel e a circa 12 km dall'aeroporto raggiungibile con autobus transperth a soli 4,70 aud (3 euro) a tratta.
Soggiorno di 5 notti a gennaio 2018

10/10 Eccellente

Marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Widely suggested
Very nice apartment but with hotel services: daily housecleaning, 24h reception and so on. The kitchen is fully equipped (even dishwashing machine) and the bedrooms are really confortable. Only negative point, but it is widely forgivable, is the TV a bit out of date. The staff are nice, kind and friendly.
Soggiorno di 7 notti a giugno 2017

6/10 Soddisfacente

Jacob

Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia
Distance from Optus stadium was good. Rooms nice and beds comfortable. Unfortunately the pool was green with algae so kids couldn't swim!
Soggiorno di 2 notti a marzo 2024

6/10 Soddisfacente

Maria

Soggiorno di 6 notti a febbraio 2024

6/10 Soddisfacente

Stacey

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Vincent

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The apartment was nice and not too far off from the centre. The staff was very friendly. A good base for discovering the city of Perth.
Soggiorno di 7 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Vincent,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

4/10 Scarso

Chris

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good value for the money, I guess… in serious need of a facelift and some investment. Several lights not working, and tiny shower was struggle for a regular 6’ guy. Needs a really good deep clean. No power next to beds is quite strange as well? One bed had wool blankets instead of a doona… just lots of little things that add up. Will consider staying again if the price is cheaper or it gets renovated
Soggiorno di 2 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Chris,I am disappointed your stay fell below expectations and have taken note of the points raised and will follow up with the department heads in question. Once again, thank you for your feedback, we do hope to welcome you back again to have a more positive experience with us.

8/10 Buono

Robert

Viaggio con la famiglia
Great room layout for a family
Soggiorno di 1 notte a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Robert,hank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

8/10 Buono

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good room size and enjoyed the access to the city. a little bit disturbed by noise in the middle of the night where It sounded like people were trying to get into the room.
Soggiorno di 2 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Kevin,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

8/10 Buono

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Overall, considering the location and the condition of the property, it was good value for money.
Soggiorno di 8 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Peter,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

8/10 Buono

Ian

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel is good. Area is now being inhabited by (harmless) homeless people. I suggest that the hotel should take a big picture view and consult with businesses nearby to form an action plan to help with this situation before it possibly gets out of control.
Soggiorno di 5 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Ian,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit. Homeless issue has been taken up with the council and is closed now.

6/10 Soddisfacente

Amanda, South Hedland

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
We have stayed at Mantra on Hay before, and we feel that the standard of the property was significantly lower than what we have previously experienced. The staff were absolutely lovely and very accommodating, but the facilities looked tired and worn out. The bed was comfortable and space was plentiful. Overall, our stay was ok, and there were no major issues, but I wouldn’t rush back. This is disappointing considering how great it once was.
Soggiorno di 2 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Amanda,Thank you for your review. I am very sorry to hear there were some aspects of your stay that could have been better and we hope to have a chance to change your impression next time you visit. Your comments have been acknowledged, and passed on to the relevant departments, please accept my sincere apologies for your disappointment.

6/10 Soddisfacente

Angela

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Good
Had apartment style room. One w king and other room w two twins and a living room in between. Very nice setup. 2 adults and 3 teens. Had to pay extra for a roll away bed. Needed some serious dusting in certain areas. No room service. Which was fine for us except we had to pick up more garbage bags. Not a bad place at all. Just needed a little deeper clean
Soggiorno di 4 notti a dicembre 2023
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Angela,Thank you for your review. I am very sorry to hear there were some aspects of your stay that could have been better and we hope to have a chance to change your impression next time you visit. Your comments have been acknowledged, and passed on to the relevant departments, please accept my sincere apologies for your disappointment.

2/10 Terribile

Craig

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Over priced only free to air TV need smart TV
Soggiorno di 4 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Craig,Thank you for your review. I am very sorry to hear there were some aspects of your stay that could have been better and we hope to have a chance to change your impression next time you visit. Your comments have been acknowledged, and passed on to the relevant departments, please accept my sincere apologies for your disappointment.

10/10 Eccellente

Lauren

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Lauren,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

10/10 Eccellente

MEG

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
overall the property was very clean. Free transport 100m away from front door. front of house staff very friendly and helpful. Shower in room dripped extensively for two days and manager said twice that it would be fixed that day. it wasn't. overall nice and clean place to stay.
Soggiorno di 3 notti a gennaio 2024
Risposta di Team Mantra, il giorno 27 gen 2024
Dear Meg,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit.

6/10 Soddisfacente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Kitchen, balcony and beds good. Toilet seat not stay up. Water pressure in taps was low in main bathroom. No room, site, rubbish bins or tv instructions.
Soggiorno di 4 notti a dicembre 2023
Risposta di Team Mantra, il giorno 27 gen 2024
Dear John,I am disappointed your stay fell below expectations and have taken note of the points raised and will follow up with the department heads in question. Once again, thank you for your feedback, we do hope to welcome you back again to have a more positive experience with us.

6/10 Soddisfacente

matthew

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Barbara

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The apartment needed a makeover, very dated with stain/marks in the bath tub. I requested a rubber bathmat (anti slip) to place in the shower/bath which did not eventuate. It also seemed too much of an effort to provide an electrical extension cord for a medical device, on my insistence a small power board was sourced from the maintenance department. Some of the staff could have been more helpful. The dining could have been more varied in the attached venue. My stay was over a week, there should have been more frequent basic housekeeping in place, like refreshed towels and bins emptied. I did not appreciate the total cost of the stay being debited to my credit card well before my signing in, there was no indication I was going to cancel the booking.
Soggiorno di 9 notti a dicembre 2023

4/10 Scarso

Trevor

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was dirty light switches were not clean they had dirty lines on them the complimentary tea coffee and sugar was not filled up Cigarette butts on the balcony on the floor by the drain just as you walk out the door curtains were broken nets were broken in the living room very poor
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Lincoln

Viaggio con famiglia e bambini piccoli
Soggiorno di 7 notti a novembre 2023

4/10 Scarso

meagan

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Angelo

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Had a great stay. The only problem i encountered was upon checkin i was asked if id like to pay for parking inside the hotel. I agreed and paid the $28/night. The first night i couldnt park my car as all of the bays were full. I spoke to reception and 1 nights parking fee was refunded
Soggiorno di 2 notti a novembre 2023

8/10 Buono

Yoshiro

Viaggio di gruppo, Viaggio di lavoro
写真に比べて実際の外観や内装は少し古い印象を受けました。2泊3日で掃除はありませんでした。スタッフは丁寧でした。
Soggiorno di 2 notti a novembre 2023

6/10 Soddisfacente

Diane

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property is a little tired. It needs a freshen up and an audit of each room. We didn't have light globes in some of our lamps. Apparently the check in time was moved an hour to 3pm however we received no notification of this. We then need to wait a further 45 mins for the room to be cleaned. It's a little outside the main city centre but this makes it closer to Optus stadium if you are attending for an event held there.
Soggiorno di 3 notti a novembre 2023

4/10 Scarso

Andrew

Soggiorno di 5 notti a novembre 2023

2/10 Terribile

Giulia

Soggiorno di 2 notti a novembre 2023

2/10 Terribile

Enzo

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Sumanth

Mi è piaciuto: Pulizia e comfort della camera
Premium
Premium- Prime Location. “Enjoyable” “spacious rooms with comfortable bathroom/shower.” “Great stay, nice food and beverage, excellent staff. will stay here again!”
Soggiorno di 7 notti a novembre 2023

10/10 Eccellente

Alex

Soggiorno di 1 notte a novembre 2023

8/10 Buono

Audra

Soggiorno di 1 notte a novembre 2023

8/10 Buono

Kym

Mi è piaciuto: Pulizia
Soggiorno di 5 notti a ottobre 2023

2/10 Terribile

Samantha

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I have stayed at the Mantra a year ago and was excellent but this time the Mantra has gone downhill, no restaurant, unlimited staff, no housekeeping and dirty and run down.
Soggiorno di 6 notti a ottobre 2023
Risposta di Team Mantra, il giorno 6 nov 2023
Hi Samantha,Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Buono

Shanlee

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Daniel

Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Jing

Soggiorno di 2 notti a settembre 2023
Risposta di Team Mantra, il giorno 6 nov 2023
Hi Jing,Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mantra

8/10 Buono

Gary

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

Paul

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was smelly and not properly cleaned. The a/c worked poorly and so the rooms were stuffy. The light switches didn’t work in either of the bedrooms and so they were dark all the time. We will not stay there again.
Soggiorno di 5 notti a ottobre 2023
Risposta di Team Mantra, il giorno 6 nov 2023
Hi Paul,Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Scarso

Mark

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Told there was no parking on site booked out for a month yet was ample parking available. Had young group partying next to us, 2 phone calls to reception but nothing was done. No fly wire door to balcony so mosquitoes fill the room. Balcony, walls and many amenities dirty.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Christopher

Soggiorno di 3 notti a ottobre 2023

8/10 Buono

Asunta

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The stay was nice & the view was stunning.
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Lockyer

Viaggio con famiglia e bambini piccoli
For the first time staying, it was not really evident which building was the Mantra on Hay. The only sign visible was on the roof of the portico which is not visible from a car. However, we managed a front kerbside park and on getting out, went into a building to ask and found when going inside that it was indeed the Mantra on Hay. There is very faint branding on the glass electronic doors on entry. The general feeling was of a tired and well-used building and the empty restaurant/dining area adjacent to the front lobby left a slightly abandoned air to the place. Our 2 bedroom unit was reasonably clean, the bathroom though was in desperate need of refurbishment with the grout black in places instead of white. However, the beds were excellent and well made with white linens and quite fluffy towels. Most items you would need were supplied in the kitchen with adequate plates, cutlery and electrical appliances. The fridge was past its use-by-date though with the freezer unit frosted up and the dents and scratches on the outside of the door showing it had endured a long and difficult life! Two or three lights were in need of bulb replacements however there were plenty of lamps and lights that did work. The sliding glass door to the balcony was wide open when we arrived and I suspect this was to help air out the slightly musty, well-used smell ingrained into the carpets and furnishings. A different "musty" smell was noticeable in the hall-ways. The pool was enjoyed by o
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Jeong Yeol

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
가족들 4명이 불편함 없이 편하게 쉬었다 갑니다!
Soggiorno di 16 notti ad agosto 2023

2/10 Terribile

Terry

Viaggio di lavoro
Non mi è piaciuto: Pulizia e servizi
The room smelt like smoke and the cleanliness standard is lower than usual. Not of Mantra standard. We won't stay here again
Soggiorno di 15 notti ad agosto 2023

6/10 Soddisfacente

Mark

Mi è piaciuto: Pulizia e comfort della camera
3 night stay not impressed
The condition of the room is dated Louge chairs need a good steam clean very stained . The supply of tea coffee and sugar was so minimal 3 of teabags 3 of coffee and 6 sugar. As wedontdrink tea 3 coffee is not enough for 2 people for overnight stay with no breakfast options. I requested more from recepition and they gave me 3 coofee and 6 sugar. The next day iasked for more again this time i got 6 coffee and 10 sugar. I dont think this is acceptable for a 3 night stay. The coffee andsugar could only be supplied by management as house keeping did not have any. The are no internal food or beverage options and i did not know that coffee and sugar were an expenisive and rare products. You need to lift your game and provide a better servicefor your star rating and cost per night. Not happy with the cost cutting you seem to be doing and not thinking about your guests.
Soggiorno di 3 notti a settembre 2023

2/10 Terribile

Mai

Mi è piaciuto: Pulizia
Soggiorno di 8 notti ad agosto 2023

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very handy to have a nice room with washer dryer and kitchen, pool on the roof, and helpful staff