Esterni

Recensioni per Hampton Inn by Hilton Petersburg Ft. Gregg Adams

2.5 out of 5
Hampton Inn by Hilton Petersburg Ft. Gregg Adams
11909 S Crater Rd, Petersburg, VA

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 401 su 893 recensioni" "
Valutazione di 8 - Buono. 281 su 893 recensioni" "
Valutazione di 6 - Soddisfacente. 97 su 893 recensioni" "
Valutazione di 4 - Scarso. 64 su 893 recensioni" "
Valutazione di 2 - Terribile. 50 su 893 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

7,4/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Keith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms Are Clean Quiet
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Keith,We appreciate your positive feedback about our clean and quiet rooms. We strive to provide a comfortable stay for all our guests. If you have any further comments or suggestions, please feel free to contact our management team.

8/10 Buono

Gregory

Mi è piaciuto: Pulizia e personale e servizio
There is a lot of construction as the property is being remodeled. It will be very nice when completed. The staff was very nice and friendly. Our actual room was very clean and well designed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Gregory, We appreciate your feedback on our ongoing renovations and are glad you found our staff friendly and your room well-maintained. We hope you will consider staying with us again in the future to enjoy the completed updates and our excellent service.

10/10 Eccellente

ROBERT

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They doing construction in building But staff was very kind, breakfast was very good.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello ROBERT,We appreciate your feedback on our kind staff and delicious breakfast offerings. Rest assured, we take all feedback into consideration for future improvements. We recommend contacting our management team directly to address any concerns regarding the construction during your stay.

2/10 Terribile

Nancy

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We did not stay because of construction and very strong odor of paint which made staying impossible We had to book another facility. We were not warned and wouldn’t have booked this had we been warned Expedia insurance should be providing refund as per their written assurance and our extra payment
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Nancy,We apologize for any inconvenience you experienced during your visit. Our aim is to provide a comfortable stay for all guests. For any concerns regarding your booking and refund, kindly reach out to Expedia directly, as they will be able to assist you further with their policies. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

David

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wish I would of known it was in the middle of being renovated. First room still needs more work done. Then went to 2nd room. Before renting a room not finished but full price. I was very disappointed. Service at front desk was excellent.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 apr 2024
Hello David, We appreciate your feedback regarding your recent stay with us. Our renovation efforts are aimed at enhancing our property, and we apologize for any inconvenience this may have caused you. It's great to hear that you had a positive experience with our front desk team, and we hope to welcome you back in the future to see the improvements firsthand.

8/10 Buono

Donna

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 4 apr 2024
Hello Donna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

Carrie, Stratford

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Carrie,We are thrilled to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back soon for another enjoyable visit!

10/10 Eccellente

kathleen

Mi è piaciuto: Personale e servizio
Risposta di Manager, il giorno 29 mar 2024
Hello kathleen,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Eccellente

Eugene, Chesapeake

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was awesome! Clean and quiet!
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Eugene,We are delighted to hear that you found our staff to be exceptional and enjoyed a clean and peaceful environment during your stay. Your kind words are greatly appreciated and we hope to welcome you back in the future for another wonderful experience!

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Robert,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

8/10 Buono

James A

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello James A,We appreciate you choosing our hotel for your stay! If you have any further feedback, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Arrived at 6pm and my room was not ready. Desk clerk said they were short staff hence the delay. At my prompting she called the manager and was advised to give me another room. This was acceptable. However, I had trouble finding the ice bucket. A congenial staff member accompanied me to my room and showed me the location. I'm not sure it's a good idea to keep an operation going while doing major renovation. Since I am an early riser, the noise did not impact me. But it's not a good sign when there is a basket of ear plugs near the front desk.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello John,We appreciate your understanding during the room delay and are glad you found the alternative room to be acceptable. Feedback on our renovation process is duly noted. We apologize for any inconvenience caused by the noise, and it's great to hear our staff assisted you in locating the ice bucket. Thank you for taking the time to share your experience with us.

2/10 Terribile

William

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They cancelled my guaranteed reservation - guaranteed with a credit card last week. Said they were overbooked. Never heard of this practice in my 40 years of traveling. Had to frantically find a room across town at 9pm after being on the road all day.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello William, We apologize for any inconvenience you experienced. Our team is dedicated to providing the best service possible for our guests. For any further concerns regarding your canceled reservation, we kindly suggest reaching out to our management team directly. Thank you for sharing your feedback with us.

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was okay.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Robert,We appreciate you taking the time to leave feedback. If there's anything else you'd like to share, please feel free to reach out to us directly.

8/10 Buono

Luigi

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Luigi,We appreciate you choosing our hotel for your stay! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 Buono

Roberta

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Our room was clean and well stocked .A little worn in places but very comfortable. We did a quick overnight and was not disappointed. Staff was.very friendly and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello Roberta,We are more than glad to hear that you enjoyed our clean and well-stocked room during your quick overnight stay. Our team takes pride in providing friendly and helpful service to all our guests. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

10/10 Eccellente

Prudence

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room was excellent but the other parts of the hotel was under renovation.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Prudence,We appreciate your feedback regarding your room and the ongoing renovations in other areas of the hotel. Your comments will be shared with our team for review. Should you have any further concerns, please feel free to reach out to our management directly for assistance. Thank you for choosing to stay with us.

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property under construction
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Daniel,We apologize for any inconvenience the construction may have caused during your stay. Please know we are constantly working to improve our facilities to enhance the guest experience. Your feedback is appreciated as we strive to provide a comfortable environment for all our guests. Thank you for bringing this to our attention.

4/10 Scarso

lisa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello lisa,We regret to hear your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have, so we can address them promptly.

10/10 Eccellente

Lynn

Room was very nice and updated
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Lynn,We're thrilled to hear you enjoyed our updated room during your stay. We strive to provide our guests with a comfortable and modern experience. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Scarso

Gwen

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property and room was filthy and loud. There were body hairs all over the bathroom floor.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 17 feb 2024
Hello Gwen,We appreciate your feedback and regret to hear about your experiences. Please know that we take cleanliness and noise concerns seriously and will address them with our team accordingly. Your insights are valuable to us as we strive to improve our guests' stay.

2/10 Terribile

Hun

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 15 feb 2024
Hello Hun, We're sorry to hear that your experience at our hotel did not meet your expectations. We would greatly appreciate it if you could reach out to us directly with any specific feedback you may have so that we can address the issues accordingly.

10/10 Eccellente

Neil R

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello Neil R,Thank you for being an aweome guest. We are delighted to hear that you had an excellent experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Buono

Angela

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
They were doing construction and it wasn't noted on website, (but that wasn't to big a deal) the problem was noisey and very loud guests, again it was beyond the staffs fault.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Angela,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the construction noise and loud guests during your stay. We strive to provide a pleasant and peaceful environment for all our guests, and we regret if this was not the case for you. We appreciate your understanding and hope that you will consider staying with us again in the future.

2/10 Terribile

Lyric

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Lyric, We are sorry to hear that your stay did not meet your expectations. Please contact us to discuss any concerns you may have so we can address them accordingly.

6/10 Soddisfacente

Stacey

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello Stacey, We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share about your experience, please reach out to us directly so that we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Karin

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The woman at the front desk was extremely helpful and even texted us when warm cookies were available. This property is undergoing an addition. I hope they renovate the older section, too as it really needs it. While the beds were very comfortable, the hotel itself needs love. The room was clean but shabby. I think they try hard. It's just an older hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Karin, Thank you for sharing your feedback. We're glad to hear that our front desk staff provided helpful service and that you enjoyed the warm cookies. We appreciate your suggestion for renovating the older section of our property and will certainly take it into consideration as we continue to improve. While we strive to maintain cleanliness, we understand that our age may show in certain areas. We appreciate your understanding and thank you for recognizing our efforts.

2/10 Terribile

Daniel

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well to start off I got a call that they double booked me and then they said they also rescheduled us a stop next door at holiday inn express so after driving 8 hours come to find out they did not so then they was full with no where to stay so we had to sleep in our van rental!!!! Really upset I would like to speak with corporate or a manager!!!!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Daniel,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the double booking. We understand your frustration and we encourage you to reach out to our management team for further assistance and to discuss your concerns. Your feedback is important to us and we appreciate your understanding.

10/10 Eccellente

Raymond

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Raymond,Thank you for choosing our hotel for your stay. We are delighted to hear that you had such a wonderful experience. We hope to have the opportunity to welcome you back in the near future for another fantastic stay.

10/10 Eccellente

Erica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This Property is being renovated. It was still clean and staff was very helpful and kind. Breakfast was hot and well put together. would Love to stay here in the near future.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Erica,Thank you for your kind review. We appreciate your compliments about our clean property, helpful staff, and well-prepared breakfast. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Julie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide the best service and amenities for our guests, and it is always rewarding to receive positive feedback. We hope to welcome you back in the near future for another fantastic stay.

10/10 Eccellente

Cathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Cathy, We are thrilled to hear that you had a fantastic stay with us! We appreciate you choosing our hotel and we are delighted that we were able to exceed your expectations. We would like to thank you for your support and we hope to welcome you back again in the future for another memorable experience. Safe travels!

10/10 Eccellente

Cheryle

Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Cheryle,We are thrilled to hear that you had a fantastic stay with us! We strive to provide exceptional service and ensuring our guests have a wonderful experience. If you have any further feedback, we would love to hear from you. We hope to welcome you back again soon for another exceptional stay.

10/10 Eccellente

Jean

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 gen 2024
Hello Jean,Thank you for choosing to stay at our hotel! We are delighted to hear that you had a wonderful experience during your stay. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Eccellente

Rupmatie

Viaggio con la famiglia
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 gen 2024
Hello Rupmatie,Thank you for choosing our hotel for your stay! We are thrilled that you had such a wonderful experience with us. If you have any additional feedback or if there is anything else we can do for you, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future for another fantastic stay.

6/10 Soddisfacente

Carol

Viaggio con animali domestici, Viaggio con la famiglia
Furniture in room was in bad shape and rug needs to be replaced. The bathroom was pretty bad too.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Carol,Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of the furniture and rug in your room, as well as the state of the bathroom. We apologize for any inconvenience this may have caused during your stay. We value your input and will ensure that your concerns are shared with the appropriate department for future improvements.

6/10 Soddisfacente

Heather

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Heather,Thank you for staying with us. We appreciate your patronage and hope you had a pleasant experience. Should you have any feedback or concerns, please feel free to reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 Buono

Yvette

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Yvette,Thank you for choosing our hotel for your recent stay! We hope you had a great experience with us. If there's any additional feedback you would like to share, we encourage you to reach out to us directly so we can address any concerns or suggestions you may have. We appreciate your business and look forward to welcoming you back in the future.

8/10 Buono

Kimberly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They were doing construction so definitely some dust which is to be expected. Staff was friendly and breakfast was great! Lots of options.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 25 dic 2023
Hello Kimberly, Thank you for your feedback! We appreciate your understanding regarding the construction. It's wonderful to hear that our friendly staff and delicious breakfast options made your stay enjoyable. We hope to welcome you back again soon for an even better experience.

8/10 Buono

Muriel

Mi è piaciuto: Personale e servizio
When you book at a Hampton Inn you expect better than a working zone. We had no soaps in the bathroom and only 1 towel for 2 adults!!!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Muriel,Thank you for providing feedback on your recent stay. We are sorry to hear that you did not have a satisfactory experience. We appreciate you bringing these concerns to our attention and will work to improve our amenities for future guests.

2/10 Terribile

Richard

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Awful stay
The bed was awful Only a few of the plugs worked I asked for an accessible room. The bench had been removed from the shower and a plastic chair was in its place.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Richard, Thank you for sharing your feedback regarding the bed, plugs, and accessibility concerns. We apologize for any inconvenience caused during your stay. We appreciate your comments and will pass them along to the appropriate team for review and improvement. Your satisfaction is important to us and we hope to welcome you back in the future for a more comfortable experience.

10/10 Eccellente

richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello richard,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will use it to improve our services for future guests. Please feel free to reach out to our management team directly, as they will be best equipped to address your concerns.

8/10 Buono

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Steven,We're thrilled to hear that you had a positive experience during your stay at our hotel! We value your feedback and appreciate you choosing us as your accommodation. Should you have any further suggestions or comments, please don't hesitate to reach out to us directly. We hope to welcome you back again soon!

6/10 Soddisfacente

Crystal

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Unfortunately the hotel was under construction (we did not receive the room we booked also). Plus our room was missing it’s couch. Employees were polite and check in was easy
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello Crystal,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the ongoing construction. Our team appreciates your kind words regarding our polite employees and smooth check-in process. If you have any further concerns, please reach out to our management team directly.

2/10 Terribile

Miriam

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dirty and shabby while under construction
This hotel looked like a bomb went off. I arrived late after booking a stay for a stop off on the highway. It is under massive construction and the common areas were scary looking. The room was somewhat better thankfully but the sounds echo'ed throughout the hotel. I barely slept and left early in the morning. I expect more from the Hampton Inn brand.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Miriam, We're sorry to hear about your experience at our hotel. We apologize for any inconvenience caused by the ongoing construction and the condition of the common areas. We appreciate your feedback and will ensure it is shared with the relevant teams for further improvement. We understand the importance of a good night's sleep and will take your comments into consideration for future enhancements. Thank you for choosing the Hampton Inn brand and we hope you will give us another opportunity to serve you better in the future.

6/10 Soddisfacente

Melvin

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Due to renovations I gave 3 stars. Heat wasn’t working in the room but since we got in late and had already taken showers was no need to move. I know once the renovation are completed it will be a better rating
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 2 dic 2023
Hello Melvin, Thank you for your feedback regarding the renovations. We apologize for any inconvenience caused by the heat not working in your room. Your feedback will be shared with our team to ensure such issues are addressed promptly. We appreciate your understanding and hope you will consider staying with us again in the future to experience the improvements firsthand.

2/10 Terribile

frances

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello frances, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

4/10 Scarso

Karl

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Call before u book to see any construction being d
The hotel was being remodeled and updated. Workers start at 6 30 m. F. Don t recommend until completed no break in price either same cost as if one of the better hamptons within a few miles down the road. Avoid for good night sleep
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 14 nov 2023
Hello Karl,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the ongoing renovations. We understand the importance of a good night's sleep and regret if this was not achieved during your visit. We appreciate your understanding and hope you will consider staying with us again in the future when the renovations are complete.

6/10 Soddisfacente

Robert

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
#1 They are tearing everything to rebuild the structure and add a new building. #2 I was given a checkout paper with the wrong address and a TAX EXEMPTION notice. Why I don't know. The clerk came out to the car to give me a copy of the checkout, but I don't get one when using Travelocity so I never looked at this until I unpacked at home and in my office. breakfast on the second day was horrible compared to my first day, what is with these people?
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Robert,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during the renovation process. Regarding the incorrect address and tax exemption notice, we apologize for any confusion caused and appreciate you bringing it to our attention. We take your comments regarding breakfast seriously and will address this with our team. We appreciate your valuable feedback as it helps us improve our services.

10/10 Eccellente

Doris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pas de congélateur dans le frigo,on arrive avec des choses qu’on veut apporter le lendemain eT impossible a rapporter
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 8 nov 2023
Hello Doris,Merci d'avoir pris le temps de partager votre expérience avec nous. Nous regrettons d'apprendre la situation avec le congélateur dans votre chambre. Nous apprécions vos commentaires et nous les transmettrons à notre équipe pour examen. N'hésitez pas à contacter notre service clientèle si vous avez d'autres préoccupations lors de votre prochain séjour. Nous espérons avoir l'occasion de vous accueillir à nouveau bientôt.