ApartHotel a Phoenix

“None of the pictures on Expedia are update, they are pictures from years ago. The rooms stink, the hallway carpets are dirty and trash everywhere, the sidewalks haven't been washed down in years, the pool was green and slim floating at the bottom. Lots of street people. The women at the front desk were very accommodating and tried to fix the situation. We finally stayed at a loft there because when we rented it, it didn't give address until after we paid again and landed up being the same place....

“We were not able to enjoy the vacation because the room we slept in was terrible because it sounded like moving furniture and banging on the floor. Then, we raised our concerns throughout our entire stay but nothing happened. The bathroom was disgusting because it insects like cockroaches in the bathroom. They also charged for damaged utility fee, which we don't know what is that for. The smell was also horrid and bad. We were also charged for early checked in when in fact we checked in late. I...

“parking was not secured we walked out to someone checking out or truck walking around it. Also it is not a hotel it is apartments and as we were walking to our apartment they don’t use key cards ”

“This was hands-down one of the best stays I have ever had. Very tastefully appointed. ”

“Family friendly! Clean home, easy and smooth check in process. ”

“Kid rated”

“Parking was very dark and not lighted. Tv didnt work telephone in room didnt work. We checked in before we went to a concert got back at 11. No one at front desk Tv didnt work telephone didnt work to call staff. Someone above us kept us all night till 330 I really do believe they were remodeling it. Air Conditioning didnt keep up with the room. Staff wasnt at front desk when we checked in had to wait 10 minutes for someone very rude lady we asked her questions about how to get to the arena...