ApartHotel a Phoenix

“Loved it ”

“Canyon Pool bar and grill didn't open at the time advertised. There is not 2 restaurants on site, only the Canyon Grill, which is at the pool and has limited hours. Prices were quite high too. The room was supposed to have a main kitchen and 2nd bedroom have a small kitchen area, it didn't have any type of kitchen in 2nd bedroom. Master bedroom had 2 tubes of used toothpaste on counter, fork in dishwasher and coffee spill in kitchen sink.Communication to/from property was ignored. I sent emails...

“None of the pictures on Expedia are update, they are pictures from years ago. The rooms stink, the hallway carpets are dirty and trash everywhere, the sidewalks haven't been washed down in years, the pool was green and slim floating at the bottom. Lots of street people. The women at the front desk were very accommodating and tried to fix the situation. We finally stayed at a loft there because when we rented it, it didn't give address until after we paid again and landed up being the same place....

“This was hands-down one of the best stays I have ever had. Very tastefully appointed. ”

“Honestly not a fan of how they try to nickel and dime you for every little thing. $50 for Walt check in is absolutely crazy, especially when your check in time is 4pm, an on average most places do check in at 3pm. ”

“Great location, the staff was friendly only rating this 4 stars due to checkin being a little confusing. ”