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Recensioni per Blue Diamond Luxury Boutique - All Inclusive - Adults Only

5 out of 5
Blue Diamond Luxury Boutique - All Inclusive - Adults Only
Km. 298.8 Carretera #307, Pto Juarez, Playa del Carmen, QROO

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 464 su 740 recensioni" "
Valutazione di 8 - Buono. 141 su 740 recensioni" "
Valutazione di 6 - Soddisfacente. 62 su 740 recensioni" "
Valutazione di 4 - Scarso. 44 su 740 recensioni" "
Valutazione di 2 - Terribile. 29 su 740 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Staff gentilissimo, ottima posizione, bella struttura, ma purtroppo manutenzione da migliorare.
Soggiorno di 7 notti a settembre 2021
Risposta di JVARGAS, il giorno 15 ott 2021
Stimato Anonymous: Prima di tutto, apprezzo il tempo che hai impiegato per condividere con noi i tuoi commenti sulla tua recente esperienza con noi. Siate certi che tutti i vostri commenti sono molto importanti per noi e verranno presi in considerazione poiché ci aiutano a migliorare la qualità dei servizi che offriamo. Siamo sinceramente dispiaciuti di non aver superato le vostre aspettative durante il vostro soggiorno e ci scusiamo per non aver creato questa magia che ci caratterizza e che molti clienti commentano anche qui su Expedia. Speriamo di avere l'opportunità di cambiare la tua percezione di noi e magari avere una seconda possibilità in futuro, sarebbe un piacere assisterti personalmente. Cordiali saluti, José Vargas Vice preside Blue Diamond Luxury Boutique Hotel

10/10 Eccellente

Valerio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2018
Risposta di Aracely Barragán Front Desk Manager, il giorno 3 ago 2018
Dear Mr. Valerio, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Regards,

10/10 Eccellente

Kate

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Meraviglioso! Un paradiso!!!
Tutto perfetto! Piccolo resort di lusso super curato in ogni dettaglio. Immerso nella natura offre relax assoluto ma anche la possibilità di fare escursioni e attività dinamiche. Personale attento e sempre disponibile e cortese. Menù alla carta eccellente e ben presentato. tutto perfettamente funzionale, clientela tranquilla ed educata, pulizia efficiente, mare bello e spiaggia ben organizzata.
Beach
Jr suite cenote
Jr suite cenote
Menu
Risposta di Geert Debruyne , il giorno 19 mar 2017
Estimada Huésped Kate, Primero que nada, en nombre de todo el personal queremos agradecerle que se haya tomado un tiempo para escribir un comentario sobre su estadía en el hotel Blue Diamond Luxury Boutique y por habernos elegido como hotel de destino para su merecido descanso. Es un motivo de orgullo para nosotros que nos tenga en tan buen concepto acerca de la calidad de los productos y servicios que le ofrecimos durante su visita. Esperamos recibirla nuevo, no dude en contactarnos para ayudarle a disfrutar de su próxima visita. Reciba un saludo cordial, Geert Debruyne Director Residente

10/10 Eccellente

Luca, Treviso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tutto perfetto, struttura molto bella!
Siamo stati ospiti di questa struttura per 10 giorni ad agosto, soggiornando in una patio junior suite (la sistemazione più economica). Tutto è stato perfetto: il clima (solo un paio di piogge durante la notte), la struttura (davvero molto bella e curata in tutti i particolari, caratterizzata da uno stile moderno), la stanza (grande e pulita, con un giardinetto esterno molto carino) e soprattutto il personale (sempre disponibile e gentilissimo). Non abbiamo trovato alcun problema, il cibo è sempre stato buonissimo in entrambi i ristoranti e la formula all inclusive (compresi i cocktail e gli alcolici) è perfetta per una vacanza davvero indimenticabile. Ottimo anche il servizio in spiaggia, l'unico peccato è che ad agosto ci sono moltissime (troppe) alghe a causa dell'elevata temperatura dell'acqua, quindi fare il bagno in mare non è piacevole come in altri periodi dell'anno. L'esperienza in generale è stata ottima, anche il rapporto qualità/prezzo e pertanto consiglio a tutti questa struttura, probabilmente meglio tra dicembre ed aprile.
Thank you for share your comments!

10/10 Eccellente

Alberto & Emanuela, Italy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall excellent hotel, outstanding service
Excellent hotel, and location. Service personell really friendly and professional. Very good food. Will return at first opportunity.
Thank you for share your comments!

10/10 Eccellente

Crystal

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The servers/ beach workers were absolutely amazing so attentive and the food was absolutely wonderful not a single complaint . I loved how safe we felt and how calm it was. This resort was not a big party place which is exactly want we wanted. Just a very calm and relaxed time. I look forward to when we can book another trip back as it was a great five days for us all round . Loved the wildlife. The only couple cons for us was the sliding doors to go out to our patio of our room was behind a pillar, which made it a tad difficult to get out of with coffees in hand. And the bed was a tad hard but it was still a decent sleep. The spa was a tad too pricy for us but it looked so nice but was out of our budget.
Soggiorno di 5 notti a maggio 2024
Risposta di Blue Diamond Team, il giorno 21 mag 2024
Dear Crystal, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Soddisfacente

Alex

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a maggio 2024
Risposta di Blue Diamond Team, il giorno 21 mag 2024
Dear Alex, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Eccellente

Lashiondra S

Mi è piaciuto: Pulizia, personale e servizio, servizi
I enjoyed the privacy of the resort and the staff were amazing. My only draw back were there were not enough dining options
Soggiorno di 4 notti a maggio 2024
Risposta di Blue Diamond Team, il giorno 21 mag 2024
Dear Lashiondra, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Eccellente

Raymond P Varcalle, Tomball

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Second visit at the Blue Diamond…the property is outstanding !! I cannot say enough about the staff; so friendly and welcoming. The food is a show stopper, every meal, every entree is carefully prepared and plated perfectly!!! I can’t wait for visit #3!!!
Soggiorno di 6 notti a maggio 2024
Risposta di Blue Diamond Team, il giorno 13 mag 2024
Dear Raymond, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Eccellente

Tatyana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful, serene setting, with great rooms and service. Adults only. Bring some cash to tip, as tips are absolutely earned. The beach was sea-weedy, but the water, in general, was clean. You really can’t go wrong with the Blue Diamond, for those who need to relax, unwind, and not party.
Soggiorno di 6 notti a maggio 2024
Risposta di Blue Diamond Team, il giorno 9 mag 2024
Dear Tatyana, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

2/10 Terribile

Diane

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Expedia is limiting me to 1500 characters so i will try to squeeze the main points in. This is a NO, DO NOT GO resort!!! 1. I celebrated my 49th birthday this week and wish I would have chosen the norm i.e. Secrets, Iberostar, Rui so on and so forth as my husband and I frequent all of Mexico providences. They require a $200 deposit like its a regular hotel. They charge a $20 DELIVERY FEE for room service at an ALL INCLUSIVE resort! The bed was a box spring totally hard as crap! There only 2 restaurants and they serve the same menu for lunch and one the same for dinner every night. The drinks were horrible. We only had one drink a day. Thats how bad they were and just dranked from the mini bar. Its a 2 mile hike to the lunch restaurant that you can either golf cart, or bike. Took forever for the carts. The butler was no good. And the backyard pool was a jungle. None of the reviews i read stated any of this. And the onsite tour excursions guy totally messed up our excursions. We paid for no kids. Overall horrible experience and service! I lost 4 pounds instead of gaining 8 at this place. It's old and outdated and the owners should really be ashamed for the in room upkeep. I really want my money back!!
Soggiorno di 5 notti ad aprile 2024
Risposta di Blue Diamond Team, il giorno 4 mag 2024
Dear Diane,We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel.We apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Sincerely,

8/10 Buono

Eugene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Liked: quiet, comfortable, good beach, not crowded, safe, very friendly staff. Didn't like: food is average at best, for boutique place like this.
Soggiorno di 7 notti ad aprile 2024
Risposta di Blue Diamond Team, il giorno 29 apr 2024
Dear Eugene, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Eccellente

Chynna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a gorgeous and lush environment. We were there 2 nights- I was wanting to stay one more just to eat more of the food!!!! Our room had a view of the cenote and it was really unique and romantic :) I will also say- they had N.A. beer- and as a non drinker at an AI that is a huge plus! I would like to highly recommend any tour with Eduardo! He was set up by the Ceviche restaurant:) he was soooo fantastic and takes really great photos and videos! We did the sunrise kayak and snorkeling tour with him- it was such a special experience! The snorkeling actually wasn’t that great due to weather but he let us join on the afternoon speedboat snorkel for no extra charge and it was awesome!
Soggiorno di 2 notti ad aprile 2024
Risposta di Blue Diamond Team, il giorno 27 apr 2024
Dear Chynna, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Eccellente

Timothy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our second visit to the Blue Diamond Luxury Boutique. This is not a party resort, so if you're just looking to relax and chill, this is your spot. The food was also really good and the staff was extremely hardworking, friendly and accommodating. In particular, our butler Israel was outstanding, checking in with us often to see if he could make our stay a great experience.
Soggiorno di 7 notti ad aprile 2024
Risposta di Blue Diamond Team, il giorno 24 apr 2024
Dear Timothy, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Soddisfacente

Carlos

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Nice quiet environment, great staff, awesome food but, a bit outdated and drinks not so good. You have to bike to go from your room to restaurant and beaches or walk. Not enough bikes and not well maintained
Soggiorno di 4 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 8 mag 2024
Dear Carlos,We appreciate all comments regarding our hotel facilities and most of all, our staff performance and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. We apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Sincerely,

10/10 Eccellente

Eric, Toronto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 11 apr 2024
Dear Eric, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

4/10 Scarso

Lola

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Be careful which room you get. We did not get the room we selected (1 bed instead of 2), the A/C didn't work, and there was a leak from the ceiling which went all over my clothing. A lot of unfortunate events but the most unfortunate part of all is that we spent the rest of our stay trying to speak with management about our issues and were constantly told "later" or "soon", eventually not even getting to speak with management. Overall, the place is beautiful and the people that work there are very kind but be careful which room you get, because there will be zero help from management if you have an issue.
Soggiorno di 2 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 6 apr 2024
Dear Lola,We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel.Unfortunately we did not have any report on our sistem that you had leak from the ceiling during your stay.Please, take in to account that we do not sale our suites according to type of bed, if guest want a suite with 2 beds it will be subjet to availability; we gave you a room with 2 beds since it was available. We apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Sincerely,

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Property, Concept, Staff (Mr. Martin, Luis, Stefhany and many others deserves 5 Stars recognition) Food, Service, value and more, still, “physical plant” is showing passing of time, shows maintenance needs. Spa is a good example as it shows funcional limitations, not working areas, limiting basic offered services. We wish them success and well. We would love to go back in the future.
Soggiorno di 6 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 5 apr 2024
Dear Maria, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Eccellente

Priscila

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 29 mar 2024
Dear Priscila, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

6/10 Soddisfacente

Juan, jackson hts

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Resort was ok needs a bit of tlc staff was really nice and the food was ok. Prepare to walk a lot
Soggiorno di 3 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 1 apr 2024
Dear Juan,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Eccellente

Brady

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I could not say enough about the staff and service at Blue Diamond. Everyone, from the front desk, to house keeping, to waiters, to even the grounds crew, always a smile, asking if you needed anything, any request was taken care of and taken care of quickly. The grounds are very well maintained. This is not a party place and that was exactly what we were looking for. Relaxing, quiet, very private feel. The rooms and all buildings do need some upgrading, but they are working on it and I’m sure a lot of resorts are, recovering from covid. The only true complaint we could honestly have was that our bed was a little too hard for our liking, but we are used to a tempurpedic. Even with that, would not hesitate recommending to anyone we know
Soggiorno di 5 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 28 mar 2024
Dear Brady, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Soddisfacente

Alem

Soggiorno di 3 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 28 mar 2024
Dear Alem, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Eccellente

Valdo Pereira

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a fantastic time; the staff was amazing. The food and drinks were top-notch. The atmosphere was very quiet and pleasant, and the rooms were awesome. We definitely recommend it for a couples' retreat. The breakfast was amazing and freshly made. We will definitely be back again!
Soggiorno di 4 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 27 mar 2024
Dear Valdo Pereira,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Eccellente

Alexandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 25 mar 2024
Hola Alexandra, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Eccellente

Anne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
An amazing stay. Great staff. Beautiful accommodations. Could use an update- but that didn’t affect our experience. Only caveat is- select a room closer to the beach as the resort is perpendicular to the water and requires some walking from rooms to the beach club where everything happens. All in all a fabulous stay.
Soggiorno di 5 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 19 mar 2024
Dear Anne,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are very happy and pleased to read that the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

8/10 Buono

Jesus Cruz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was great , the facilities are a little old but working , it’s a little bit of a problem the transport during the stay but can manage . Rooms are nice and the food and drinks are average . But if you are looking for a quiere relaxing place , this is the one .
Soggiorno di 2 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 19 mar 2024
Dear Jesus,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Eccellente

Lacy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We ended up getting transferred to this property because our other Hotel didn't work out and it was amazing I can not say enough about how wonderful this hotel is. The staff was amazing the food was great, the grounds are beautiful. I will never stay anywhere else. If you are traveling to Mexico, and you are looking for an adults only quiet , beautiful, fun place, stay here. You will not regret it
Soggiorno di 3 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 13 mar 2024
Dear Lacy,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are very happy and pleased to read that the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

4/10 Scarso

Monique

Viaggio di coppia
Non mi è piaciuto: Servizi
The property was nice and peaceful overall. however, it was really far out from everything we wanted to do. Our room was really far from the restaurant and pool areas on the resort. We had to wait for golf carts to transport us. There was an option to ride bikes, which was a nice perk, but it would’ve been nice if it was more of a choice versus only option . They did not clean our room every day upon request. The patio pool that came with the room was dirty, so we preferred not to use it. That was also something that led us to booking the state, but it was an amenity we could not use due to lack of cleanliness. There was no nightlife due to the fact, that the only bar was apparently under construction, which we did not know upon booking. This would’ve definitely impacted our decision on the front end we know. The food at the restaurants were good and staff was super friendly however we felt the stay was below average.
Soggiorno di 3 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 12 mar 2024
Dear Monique, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

6/10 Soddisfacente

Stanton

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The front office sits a mile off the beach and our room was somewhere in the middle. When you leave your room, you should be prepared to be gone for hours at a time, getting back and forth from room to restaurants, beach etc was a hassle. I’d give the room and service 4 stars. Food and overall property 2.5. Always great to get to Mexico and after 15 trips or so, I don’t see revisiting this property.
Soggiorno di 3 notti a marzo 2024
Risposta di Blue Diamond Team, il giorno 12 mar 2024
Dear Stanton, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

6/10 Soddisfacente

Ketty, SAINT FIRMIN DES BOIS

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
Nous sommes arrivée tard a l hotel blue diamont luxury. Le check in a durée longtemps sans reel explication. le personel ne connaissait pa l hotel... Le restaurant fermé a 22h un comble pour une formule 24 24.... Donc impossible de manger il nous a etait demander 20 dollars pour un room service pour devoir manger. Des l arrivée a la chambre la piscine n était pa remplie. Le lendemain elle ce vider, le surlendemain c est le personel même qui la vider a nouveaux .bref une catastrophe pour devoir avoir de l eau dans la mini piscine. Sans parler du menage sommaires. Nous sommes rester 13 nuits en leur demandant l anti moustique pour la chambre nous l avons eux la veille de partir..... Les serveurs au restaurants sont la majorités incompétent.... (erreur de reception de plat attende trop trop trop longues et j en passe) Obliger de leurs laisser des mots dans la chambre pour ravitailler le café car sinon il ne le faisait pa..... Les équipements du spa ne sont pa a la hauteur d un 5 étoile. aucun vrai jacquizi comme il le dise , Un hamman ou l on peut rester la journée tellement inefficace. De plus a 17h tout et fermer et les coussin des transat de la piscine idem. Sans parler de la propreté de cette piscine qui laisse a désiré .... la salle de sport ferme a 19h a 17h 30 la lumière était éteint a plusieurs reprise. Certe le cadre et jolie et apaisant mais bon... J en passe Habituer de voyager je trouve ca honteux pour le prix payer. Donc a eviter
Soggiorno di 11 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 13 mar 2024
Chère Ketty,Nous apprécions tous les commentaires et nous sommes vraiment désolés que certains aspects que vous n'ayez pas appréciés lors de ces vacances au Blue Diamond Luxury Boutique Hotel.Nous nous excusons de ne pas avoir répondu à vos attentes cette fois-ci pendant votre séjour. Vos commentaires ainsi que ceux de tous nos invités sont très importants pour nous car ils nous apportent des opportunités d'amélioration.Merci encore et nous espérons vous accueillir à nouveau au Blue Diamond Luxury Boutique Hotel dans le futur.Sincèrement,

8/10 Buono

Crystal

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was our honeymoon, and they didnt upgarde us even though it wasnt packed... but overall, great time! Food was good. The beach area is a bit smaller... and lots of seaweed on certain parts.
Soggiorno di 7 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 11 mar 2024
Dear Crystal,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

8/10 Buono

Bethany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
For the most part we really enjoyed this hotel but I do feel it needs some tlc. I’m not sure it was worth the amount of money we paid but the staff was amazing, we ate well and it is a great stretch of beach.
Soggiorno di 7 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 6 mar 2024
Dear Bethany,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

8/10 Buono

Michaela Leigh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great time at blue diamond. The room and the grounds were very clean. The meals were amazing. The service from the staff at the restaurants and bar was great. We would consider going back someday. What could be improved is some sort of communication about what type of entertainment was going on through the week, we never knew what events were happening. There was also no snacks in the room for late night or menu for in room that said what was available for in room dining and at what times it was available. There are small things that could use improvement to up the service, but overall a great resort to relax and enjoy nature, and time at the beach.
Soggiorno di 4 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 5 mar 2024
Dear Michaela Leigh,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Eccellente

Matthew

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a smaller resort with only three restaurants and 2 main pools but it was so quiet and serene compared to some of the larger resorts we have stayed at. We stayed in a cenote suite and it was so spacious and beautiful. The bathroom was huge with 2 showers and a patio off it. It was about a half mile walk to the beach which we either walked to or rode a bike if they were available. There were always golf carts on the way offering rides but the walk is quite lovely through the jungle. We saw monkeys, coatis and beautiful birds on our walks. The beach is one of the nicest we have been to. White sand, clear water and they do a really good job cleaning up the seaweed every day. The food was amazing, probably the best we've had at an all inclusive. The drinks were always delicious and they are not stingy on the alcohol. The service everywhere was very good. Everyone that works there was top notch. The only complaints we had were the showers weren't always hot. The resort is starting to show its age so could use some maintenance/upgrades. Also, the beach could use a few more chairs. All in all I highly recommend and we would definitely return.
Soggiorno di 10 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 5 mar 2024
Dear Matthew,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Eccellente

Jennifer, Milton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 10 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 1 mar 2024
Dear Jennifer, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Eccellente

Eugene

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very quit and beautiful place.
Soggiorno di 4 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 27 feb 2024
Dear Eugene, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort, spacious rooms surrounded by nature. The food is 👌 we’re so happy we chose Blue Diamond for our honeymoon!
Soggiorno di 7 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 27 feb 2024
Dear Jennifer, Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Eccellente

Claudia Mercedes Monsalvo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We stayed for 5 days at the Blue diamond!!!! Staff was EXCELLENT!!!! Food was INCREDIBLE, and the environment was PERFECT to relax.
Soggiorno di 6 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 26 feb 2024
Dear Claudia, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely

10/10 Eccellente

Rajwinder

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our room was great. There were only 3 restaurants but the food was amazing. Nothing to do in the evenings though unless you plan your own excursions. We didn’t mind because we just wanted to chill out and relax. There is a spa and a cenote too. Overall we couldn’t find anything to complain out. Wonderful stay!
Soggiorno di 5 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 26 feb 2024
Dear, Rajwinder, Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Eccellente

Claudia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is an adult only beautiful hotel surrounded by wild life and very quiet. Perfect for resting. The food is really good.
Soggiorno di 6 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 26 feb 2024
Dear Claudia, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Buono

Leandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My boyfriend and I enjoyed our time at the Blue Diamond. It was a nice, relaxing getaway vacation. As others have said, this is a good place if you want to disconnect from a busy life and have some peace and quiet; not a party resort. I just wouldn't call it a 5 star hotel. The bed was quite hard and there were a few things damaged (like a patio chair). The spa was a bit disappointing too, as the sauna was barely hot, the hammam wasn't working, and the pool was cold. Positives were really excellent food and very kind workers/good service. It was also fun to wake up and see monkeys in the trees just outside our suite and other wildlife around the resort. So overall, a very nice place to vacation, but expect more of a 3-star hotel quality rooms/amenities.
Soggiorno di 4 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 26 feb 2024
Dear Leandra, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

2/10 Terribile

Rafi R

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Where to begin I will never ever stay here Even if they give me for free I had family came from London for the first time Usually I stay at secrets but this time they wanted to stay here Worst mistake Food was horrible and restaurant have really blend food room service sucks $20 each time you order Seriously all inclusive Not really $20 each delivery even if you order sodas Worst experiences experience in 10 years
Soggiorno di 4 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 29 feb 2024
Dear Rafi, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Eccellente

Lindita Berdynaj

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service was superior! A great stay!
Soggiorno di 4 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 21 feb 2024
Dear Lindita, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Buono

Renzo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Our stay overall was excellent. It was exactly what we were looking for, a smaller, quiet, all inclusive hotel. The food quality was excellent, the staff and service were also exceptional. The location in the jungle and around the cenote/lagoon was unique and cool! The only comment we have for improvement is the property does need a minor reno. The design and architecture are still very much on point, but there has been some wear and tear that needs attention. Definitely recommend if you're looking for a quieter, more secluded vacay, and would stay here again!
Soggiorno di 4 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 20 feb 2024
Dear Renzo, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing Service
We stayed at the Blue Diamond for just under a week in February. I was a bit apprehensive from some of the reviews and considering how much we were spending, but the resort exceeded our expectations. Of course some areas of the hotel seems a bit worn, but it's a resort next to the ocean, so what did you expect? The staff and the service made up for everything... everyone was extremely helpful and beyond amazing and we would definitley stay here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Blue Diamond Team, il giorno 19 feb 2024
Dear Christina, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Soddisfacente

Caroleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Choice of food and no entertainment
Soggiorno di 9 notti a gennaio 2024
Risposta di Blue Diamond Team, il giorno 19 feb 2024
Dear Caroleen, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Buono

Erin

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 19 feb 2024
Dear Erin, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed for a couple days to celebrate my partners birthday. Perfect resort to have an intimate & relaxing get away
Soggiorno di 4 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 12 feb 2024
Dear William, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Buono

Mark Rudy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is a unique tranquil stay with its natural beauty. The staff and services were excellent. My wife and I enjoyed our time there. Our only negative was that the dining experience fell short of the overall ambience of the property. We traveled in February and though the property was not at capacity the service seemed slow. As if they were under staffed. Soups that should have been served hot were served lukewarm. Neither of us felt that the food experience matched the amazing natural wonder of being in such a peaceful environment. Our room was spacious and the view of the lush greenier was calming. We had a very partial view of the cenote. We even saw a monkey in the trees, going about it's day. The property does provides bicycles to ride to the beach or other areas on the property which we did on several occasions. But golf carts are primarily use to get you from one place to the other. The longest we had to wait for a driver was about 5 minutes. They can seat 4 to 6 passengers. We did reserve a cenote tour which was awesome. We also reserved a massage service in the spa. Eventhough I received one of the best massages ever, the ambience was not on par with other spas. There was not an option to choose if you wanted a sport massage or target a specific muscle. The waiting area was not that relaxing, and once inside there was no real area designated to hang your clothes. But my wife and I agreed that the masseuses were excellent. Overall we truly enjoyed Blue Diamond
Soggiorno di 3 notti a febbraio 2024
Risposta di Blue Diamond Team, il giorno 20 feb 2024
Dear Rudy, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Eccellente

Christina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was wonderful. The staff was incredible. They answered every question and need we had. The views were beautiful from the rooms and the beach. The staff were kind and friendly. The property is somewhat spread out so golf carts are used to transport people. They were always available and often waiting on us after dinner or to take us to the beach. The rooms are huge, with nice rainforest views. The property is laid back and quiet. No loud parties or music if you prefer a more relaxing stay. The food was excellent. We loved everything we tried and their service was prompt and friendly. The rooms are a little dated but that doesn’t bother us at all. The showers were huge and the water always very hot. Housekeeping cleaned and replaced items in our room and drink cabinet daily. We felt safe and pampered on our vacation to the Blue Diamond Luxury Boutique. We will book this resort again.
Soggiorno di 10 notti a gennaio 2024
Risposta di Blue Diamond Team, il giorno 12 feb 2024
Dear Christina, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,