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Recensioni per Lumina at The Village Luxury Residences in Corasol

4 out of 5
Lumina at The Village Luxury Residences in Corasol
294 Carr. Cancún - Tulum Centro, Playa del Carmen, QROO

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 9 su 12 recensioni" "
Valutazione di 8 - Buono. 2 su 12 recensioni" "
Valutazione di 6 - Soddisfacente. 0 su 12 recensioni" "
Valutazione di 4 - Scarso. 0 su 12 recensioni" "
Valutazione di 2 - Terribile. 1 su 12 recensioni" "

9,6/10

Pulizia

10/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

10/10

Ecosostenibilità

Recensioni

8/10 Buono

Celeste

Viaggio di gruppo
Mi è piaciuto: Pulizia
We enjoyed our apartment that we stayed in, but there was construction the whole time with unreliable start and stop times (directly next to the pool). The concierge service was lovely and super helpful as well, but their hours seemed to fluctuate a bit. We had also asked them to push the two twin beds together into a king and arrived to two twins. Other than that, we really enjoyed the air conditioning, private balcony and rooftop hot tub, and the golf cart service to the Marena Beach Club on property. We felt very safe the whole time.
Soggiorno di 4 notti ad aprile 2024
Risposta di Lumina Team, il giorno 1 mag 2024
Dear Celeste;Thank you for sharing your experience with us. We're delighted that you enjoyed your stay in our apartment and appreciated the amenities such as the air conditioning, private balcony, rooftop hot tub, and the convenience of our golf cart service to the Marena Beach Club.We apologize for any inconvenience caused by the nearby construction. While we do advise guests about the ongoing construction before booking, we understand that the noise can still be disruptive, and we appreciate your understanding.We're glad to hear that you found our concierge service helpful, although we apologize for any inconsistencies in their hours and the oversight regarding your bed arrangement request. We'll address these issues internally to ensure a smoother experience for future guests.Your safety and comfort are of utmost importance to us, and we're pleased to hear that you felt secure throughout your stay.We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Eccellente

Quenia

Soggiorno di 17 notti a marzo 2024
Risposta di Lumina Team, il giorno 19 apr 2024
Thank you for the five-star rating! We appreciate your support and hope to welcome you back soon!

10/10 Eccellente

Yuxin

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very nice stay. Highly recommend
Soggiorno di 2 notti a febbraio 2024
Risposta di Lumina Team, il giorno 19 apr 2024
Hey Yuxin,Thank you for the kind words! We're delighted you enjoyed your stay with us. Hope to welcome you back soon!

10/10 Eccellente

ABRAHAM ANTONIO TALANGO

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excelente estancia. Ya me he hospedado varias veces los departamentos están espectaculares, acondicionados con todo. Listo para tu estancia playa a 3min. Alberca, jacuzzi en exterior, minigolf nocturno. Todo espectacular
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Oscar Esteban Ayon

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
De nuevo, experiencia un poco rara ya que la comunicación no fue la mejor. Pero en general super bien. Muy tranquilo, si hay ruido pero hasta eso la construcción no empieza muy temprano. Todo bastante bien!
Soggiorno di 4 notti a dicembre 2023

10/10 Eccellente

Glennette Smylie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Brand new beautiful, quiet property on a golf course and near beach. No high pressure sales or relentless vendors nearby. Very serene, relaxing atmosphere. Great home base while discovering nearby ecological/historical sites, golfing, trips to the beach, etc. However, due to the newness, be aware there are no nearby restaurants. There is however a full size kitchen. Staff were extremely friendly and helpful. Need either own car or taxi service. Taxi service was quick and reliable usually arriving in 5 minutes or less once concierge made request.

10/10 Eccellente

Azarel

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti ad aprile 2023

8/10 Buono

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Would stay there again!
The property was beautiful. Beds were comfortable. Place was clean. Price was good. I would totally stay there again! A few things to know... CONS: Yard maintenance is done EARLY in the morning. Woke up every morning between 6-6:30 due to their blowers, mowers, etc. Can hear cars from the room. Though not many. Shower head in primary shower (I didn't use any of the other 2 showers) didn't have a powerful water flow. It was pleasant but I have long thick hair and it took a long time to get the shampoo out. We had to email to get the wifi. Would have been nice to have just had that in the apartment wanting for us. There is no tv in the common area. Only in the primary bedroom and we couldn't figure out how to get everything working so we ended up not using it. Some printed instructions would have been nice. There were no garbage bags or instructions on what to do with the garbage once the can was full. The safe in the primary closet was broken. We ended up using the one in one of the other rooms. The worst part of the stay was a funky smell that was only in the kitchen area of the apartment. It was like it was coming through the air vent in the kitchen. Thankfully it lingered there and didn't permeate the rest of the apartment. PROS: The house was nicely done and felt like home. The private hot tub was a plus although it wasn't filled with water until the 2nd day of our stay. We felt very safe and like that there was a concierge 24/7
Soggiorno di 5 notti a marzo 2023

10/10 Eccellente

ABRAHAM ANTONIO TALANGO

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excelente lugar para descansar si te gusta el golf debes quedarte ahí ya que el lugar se encuentra en medio de un campo de golf. La atención desde antes de llagar por el Concierge es súper atenta y un servicio excelente siempre pendiente de todo
Soggiorno di 2 notti a febbraio 2023

10/10 Eccellente

ABRAHAM ANTONIO TALANGO

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Es primera vez que me hospedo en la propiedad y el trato espectacular. El trato de Concierge siempre atento en todo momento 24hrs disponibles. Instalaciones impecables. Súper recomendado.
Soggiorno di 3 notti a settembre 2022
Risposta di Alberto Pérez, coordinador de Reservaciones, il giorno 26 set 2022
Muchísimas gracias por tus comentarios, Abraham. Nos complace que tu estancia haya sido espectacular, especialmente que eres de nuestros primeros clientes en Corasol.Nos sirve mucho lo que comentas para que nuestros colaboradores vean que todo lo que hacen sí es visible para ustedes, nuestros huéspedes y la razón principal de nuestro servicio.Quedamos a tus órdenes para tus futuras reservaciones.

10/10 Eccellente

ABRAHAM ANTONIO

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2022