Hotel vicino a Plaza del Mercado - San Juan

“Room was spotless, clean and very organized, great staff , excellent customer service and for me the security is always my top concern and it was very secure place, definitely this will be my home “mi casa” every time I go back home (PR). ”

“Great. ”

“Staff was so nice and helpful. We had a wonderful time and the location was close to everything in San Juan. ”

“Personale estremamente gentile , stanza cozy e pulita . Acqua e caffè messi a disposizione gratuita degli ospiti .”

“I love the wave and I am a regular client since 2014 but this time I regret to say the conditions of my room compared to the price asked were not fair at all. the room had a crazy humidity which forced to keep A/C on 24/24... it was not even possible to stand on your feet because of the slippery floor... furniture starts to get creepy because the few years ago renovation was cheap (like the table that was just painted...) ”

“todo muy bien”

“Everything was amazing! ”

“Great! Awesome”

“Never again, in the room TV and lamp were not working for the first 3 days, I have moved in a second room where there was no light in the bathroom. In 7 days of staying they never cleaned the room ”

“Nice staff”

“The unit was clean, cool and comfy. It's at the heart of Condado where almost every basic thing you need to get is just walking distance. The internet was slow with many interruptions, though. Our last night, the whole area didn't have power and there was no generator. A bit of a scare coz our phones were running out of juices. But the lights return on time around midnight just enough time to charge all our phones and electronic gadgets. Response to customer service call was quick but not all...

“I loved my stay here. Got there early for check in but I was able to leave my bag, change clothes and walk around the area. Every staff was amazing and helpful. Our room was perfect and clean”

“Good”

“Our room was clean, comfortable well appointed modern with simply the best bed to sleep on when you’re on vacation. It’s the reason I booked the hotel and honestly, it really is true. The hotel itself is smaller, but in a great location with a lot of professionals more couples. Less smaller children, which is what we were looking for on our journey.”

“Had issues with the TV (not linked with the internet) & wanted me to go through settings and try to hook it up, eventually received new TV but took 2 days! The next day, came in from the beach to find the roof was leaking through the ceiling light. I tried to call the grounds but they shut their phone off and I had to go through Expedia to get any help. They were ignoring my text and phone calls. Eventually, when Expedia got in touch with them, the contacted me and moved me to another unit.”

“Room was clean, staff are always very friendly. Hotel is short walking distance from everything in Condado but it’s not on the main road which is nice ”

“Limpieza en todas las áreas del hotel, el trato del personal en particular Marcos en recepción.”

“Our room was very very clean and it smelled so good. Housekeeping even left us some treats. From valet, check in, concierge, lifeguards, servers, chefs, check out, etc. were kind, courteous, respectful and loveable. ”