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Recensioni per MainStay Suites Port Arthur - Beaumont South

2.5 out of 5
MainStay Suites Port Arthur - Beaumont South
7648 Memorial Blvd, Port Arthur, TX

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 57 su 164 recensioni" "
Valutazione di 8 - Buono. 47 su 164 recensioni" "
Valutazione di 6 - Soddisfacente. 29 su 164 recensioni" "
Valutazione di 4 - Scarso. 16 su 164 recensioni" "
Valutazione di 2 - Terribile. 15 su 164 recensioni" "

7,8/10

Pulizia

7,6/10

Personale e servizio

7,8/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Hilda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy buena
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 22 mag 2024
Hello Hilda,¡Nos alegra saber que tuviste una buena experiencia en nuestro hotel! Esperamos poder recibirte de nuevo en el futuro para brindarte otra estadía agradable. ¡Gracias por compartir tus comentarios con nosotros!

6/10 Soddisfacente

Thomas

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The floor in my room was not level. The fridge would constantly close when getting something out of it.
Soggiorno di 13 notti ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Thomas, Thank you for sharing your feedback with us. We appreciate your input and will make sure to address the issues you've mentioned to improve our guests' experience. Your comments help us in our continuous efforts to enhance our services for all our visitors.

6/10 Soddisfacente

ARMANDO

Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 7 mar 2024
Hello ARMANDO, We hope you had a pleasant stay with us and we look forward to welcoming you back soon!

8/10 Buono

Wesley

Soggiorno di 13 notti a febbraio 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Wesley,We're delighted to hear you had a pleasant experience at our hotel. If you wish to share more about your stay, please don't hesitate to reach out to us. We value your input and look forward to welcoming you back soon!

6/10 Soddisfacente

Mason

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 29 feb 2024
Hello Mason, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better experience.

6/10 Soddisfacente

Kenneth, Beaumont

Mi è piaciuto: Pulizia, personale e servizio, servizi
Located close to restaurant and Bars
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Kenneth,Thank you for sharing your feedback about our hotel's convenient location near restaurants and bars. We understand the importance of having options for dining and entertainment within close proximity, and we're glad to hear that you found this aspect of your stay enjoyable. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Tyrik

Soggiorno di 5 notti a luglio 2023
Risposta di Manager, il giorno 29 lug 2023
Hello Tyrik,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Scarso

Marilyn

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
One of THE worst stays
The room smelled funny. The kitchenette wasn’t clean, nor was any of the utensils/pots/wash rags. The A/C didn’t cool the room. The TV remote didn’t work, even after getting a replacement. The main door had a hard time closing, key card worked every once in awhile. The toilet wasn’t secured to the ground. We were told upon check-in that breakfast was from 7-10am. On Saturday we came down for breakfast at 7:12am and there was nothing for breakfast. Waffle maker wasn’t turned on, juice machine was off, no coffee. When we asked about it, we were told that the main chef hadn’t arrived yet and that MAYBE he might be coming in 45 more minutes. Sundays breakfast was cereal and the waffle maker wasn’t functioning properly. The front desk hotel staff were rude and unhelpful. The pool was over chlorinated, hot tub was colder than the pool. In a pool that size, there were times that there were 20-25 people in it. Rowdy kids with barely any adult supervision, even when that information was brought to the attention of the front desk no one even came outside to look at the situation
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 21 giu 2023
Hello Marilyn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Buono

Patricia

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 5 lug 2023
Hello Patricia,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Scarso

James

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a maggio 2023
Risposta di Manager, il giorno 6 giu 2023
Hello James,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Soddisfacente

Tomas

Viaggio con la famiglia
Soggiorno di 3 notti a maggio 2023
Risposta di Manager, il giorno 10 mag 2023
Hello Tomas,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Soddisfacente

BJ

Viaggio con la famiglia
Mi è piaciuto: Pulizia
The smell was stale, frig was rusty. It took too long for the door to close and was across from construction whi h i feel was not safe for women.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 4 mag 2023
Hello BJ, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

10/10 Eccellente

Brandy

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I enjoyed my stay very peaceful
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 3 mag 2023
Hello Brandy,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Buono

Doris

Mi è piaciuto: Personale e servizio e servizi
Soggiorno di 7 notti ad aprile 2023
Risposta di Manager, il giorno 23 mag 2023
Hello Doris,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Eccellente

Kati

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a marzo 2023
Risposta di Manager, il giorno 4 apr 2023
Hello Kati,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Eccellente

Genevieve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is clean and smells clean. The room was nice and also very clean. The staff is also very nice and helpful.
Soggiorno di 4 notti a marzo 2023
Risposta di Manager, il giorno 22 mar 2023
Hi Genevieve,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

8/10 Buono

Brunson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 17 mar 2023
Hello Brunson,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2023
Risposta di Manager, il giorno 21 feb 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Eccellente

Candra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay
Risposta di Manager, il giorno 30 dic 2022
Hello Candra,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Eccellente

Victor

Soggiorno di 1 notte a dicembre 2022
Risposta di Manager, il giorno 28 dic 2022
Hello Victor,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Eccellente

Qiara

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2022
Risposta di Manager, il giorno 15 dic 2022
Hello Qiara,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
It's cool, but...
I cannot complain about anything except for the fact that there were several dead roaches in my room. There were quite a few mosquitoes, but I anticipate that seeing that the hotel is very close to the water.
Soggiorno di 2 notti a novembre 2022
Risposta di Manager, il giorno 1 dic 2022
Hello Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Eccellente

melissa

Soggiorno di 2 notti a novembre 2022
Risposta di Manager, il giorno 19 feb 2023
Hello melissa,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Terribile

ERICA

Soggiorno di 2 notti a settembre 2022
Risposta di Manager, il giorno 6 ott 2022
Hello ERICA, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terribile

Kimberly

Soggiorno di 4 notti a settembre 2022
Risposta di Manager, il giorno 4 gen 2023
Hello Kimberly, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Buono

Lula

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Na
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 8 ott 2022
Hello Lula,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Buono

shane

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nice place to stay
Overall good hotel. Stayed here twice recently. Beds are some of the best at a hotel. Hallways were musky smelling but other than that clean. Service is great. Will stay here again if back in the area.
Soggiorno di 2 notti a settembre 2022
Risposta di Manager, il giorno 13 set 2022
Hello shane, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our area and your insights regarding our service. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Beds were comfy and it had everything you needed as far as fridge, except freezer part was only part that worked. Came with a cooktop and microwave as well
Soggiorno di 3 notti ad agosto 2022
Risposta di Manager, il giorno 23 ago 2022
Hello Jennifer, I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments to our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Buono

Charles

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Rooms were nice size are and clean the people were very nice
Soggiorno di 2 notti ad agosto 2022
Risposta di Manager, il giorno 18 ago 2022
Hello Charles, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Eccellente

Christine

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Stay
Soggiorno di 1 notte ad agosto 2022
Risposta di Manager, il giorno 16 ago 2022
Hello Christine, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 Soddisfacente

Brandon

Soggiorno di 2 notti a luglio 2022
Risposta di Manager, il giorno 3 nov 2022
Hello Brandon,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Buono

Crystal

Soggiorno di 2 notti a giugno 2022
Risposta di Manager, il giorno 11 set 2022
Hello Crystal,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Buono

Terry

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a giugno 2022
Risposta di Manager, il giorno 12 giu 2022
Hello Terry, On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terribile

Stephanie

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was dirty and smell so bad. House keeping didn’t even clean my room.bandage on the bed frame and hair as well. Couch all stain up and carpet as well. Not recommend if you have kids especially babies.
Soggiorno di 2 notti a maggio 2022
Risposta di Manager, il giorno 10 giu 2022
Hello Stephanie, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

8/10 Buono

Damacio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great price and good room. I'd stay there again.
Soggiorno di 2 notti a marzo 2022
Risposta di Manager, il giorno 21 mar 2022
Hello Damacio, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our price as well as our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Eccellente

Shalaya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2022
Risposta di Manager, il giorno 23 mar 2022
Hello Shalaya, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Eccellente

Hector

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a marzo 2022
Risposta di Manager, il giorno 15 mar 2022
Hello Hector, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a marzo 2022
Risposta di Manager, il giorno 14 mar 2022
Dear Guest, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Eccellente

Patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a febbraio 2022
Risposta di Manager, il giorno 26 feb 2022
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 Soddisfacente

Shawn

Viaggio di coppia, Viaggio di lavoro
The room was nothing like the one I picked from the website, the A/C in the room was not consistently cold, it’s definitely not the Main Stay I remember. My co worker had the same issues except his A/C issues were worse and he did not get the channels I got. Very disappointed in the stay
Soggiorno di 4 notti a gennaio 2022
Risposta di Manager, il giorno 10 feb 2022
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terribile

Timothy

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Didn’t like any of it and the front desk associates argued with us about our AC when I woke up all 3 nights sweating. The solution all 3 times was “maintenance is coming tomorrow” never saw maintenance..
Soggiorno di 4 notti a gennaio 2022
Risposta di Manager, il giorno 6 feb 2022
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our front desk. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2022
Risposta di Manager, il giorno 30 gen 2022
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Eccellente

Eden

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The breakfast was delicious and the room was clean and nice .
Soggiorno di 1 notte a gennaio 2022
Risposta di Manager, il giorno 28 gen 2022
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4/10 Scarso

Chris

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Personale e servizio
The desk clerks are the real issue other than that everything is fine.
Soggiorno di 1 notte a gennaio 2022
Risposta di Manager, il giorno 27 gen 2022
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Buono

San Juana

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a gennaio 2022
Risposta di Manager, il giorno 27 gen 2022
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2021
Risposta di Manager, il giorno 10 dic 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Eccellente

Jaime

Soggiorno di 4 notti a novembre 2021
Risposta di Manager, il giorno 12 feb 2022
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

10/10 Eccellente

ISSA, CHICAGO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friends staff
Soggiorno di 4 notti ad agosto 2021
Risposta di Manager, il giorno 5 set 2021
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4/10 Scarso

Aimee

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2021
Risposta di Manager, il giorno 17 set 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terribile

Jason

Soggiorno di 1 notte ad agosto 2021
Risposta di Manager, il giorno 2 dic 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,