Hi Charlene,Thank you for your feedback regarding your recent stay at Mantra Aqueous. We are sorry to hear your expectations were not met; we are self-catering apartments and therefore do not offer a daily service, our room rates reflect this; this is of course available if you wish to pay for the additional service. We do offer all amenities, including coffee sachets free of charge to our guests- however our coffee pods do come at an additional cost- I do apologise you found our team rude in this instance. We have a wonderful team here at Aqueous so it is surprising to hear this feedback. We are a quiet resort here at Aqueous and never receive party groups, the rules you read were part of the regulations of buildings in Port Douglas and are part of the Body Corporate regulations- we have these rules to thank for keeping our wonderful hotel nice and peaceful for our loyal guests. Thank you again for your feedback.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Scott,We kindly ask you to remove this review as it is simply not true. All cancelled reservations are receiving a full refund, if you agent is refusing this you will need to contact them as the hotel in light of the devastating damage to the area since the recent weather events has approved FOC cancellations with full refunds to all stays. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Peter,Thank you for your comments regarding your recent stay at Manta Aqueous. Your feedback is important to us so we can continue to strive for excellence in our services. I do apologise that you found the accommodation not well maintained- musty smells can be an issue in our FNQ climate and constant humidity- we do our best to mitigate this. As for the furnishings this is something we are working on with our owners to ensure modernisation of our units. Thank you again for your feedback and it is our hope that we can welcome you back to Mantra Aqueous. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Michelle, We very much appreciate your comments regarding your recent stay with us here at Mantra Aqueous. It is always so encouraging to hear of our guests positive experiences and I will be sure to share your comments with our team. Please rest assured we have a big pool refurbishment project on the horizon to ensure the upkeep of our resort.Thank you again and we look forward to welcoming you back to sunny Port Douglas!Warm Regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Kirsty,Thank you so much for your wonderful comments regarding your recent stay with us here at Mantra Aqueous. We are so happy to hear you loved the location and found us worth the visit. I will be sure to share your feedback with our team where I know it will serve as an encouragement. Thank you once again and we hope to welcome you back some time soon. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Kirsty,Thank you so much for your lovely feedback on your recent stay! We are so lucky to have such a wonderful happy team who love what they do. I will be sure to share your lovely comments with the team who will be so happy to hear your feedback.Thank you once again and we look forward to welcoming you back. Warm regards,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Mrs E,Thank you kindly for your lovely feedback regarding your recent stay with us here at Mantra Aqueous Port Douglas. It is always so encouraging to receive such positive feedback and I will be sure to share your comments with the team. We look forward to welcoming you back and trust your next stay will be as pleasant as the last. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Charles,Thank you for taking to time to review your stay with us here at Mantra Aqueous. By the looks of things your stay did not quite meet your expectation and I would love to hear from you as to why and where we can improve. It is our hope that you allow us to welcome you back and provide you with a true Mantra Aqueous experience. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Heather,Thank you very much for taking the time to tell us about your most recent stay at Mantra Aqueous. It is always a pleasure to receive such positive responses and I will be sure to share the feedback with the team.Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Amanda, Thank you so much for the highest mark on your recent stay at Mantra Aqueous! We are very pleased to know that we managed to tick all the boxes for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you to Mantra Aqueous again in the future.

Dear Susan, Thank you very much for the highest score on your recent stay. We really appreciate your positive feedback, and we are grateful that we had the opportunity to look after you. Kind regards,

Dear Anne-Marie,Thank you very much for your kind words regarding your recent stay at Mantra Aqueous. We are so lucky to have such a lovely team here as well as be so conveniently located to all the hot spots in town. Thank you also for your feedback regarding the decor- this is something we are working on. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Lawrence,Thank you very much for your wonderful feedback regarding our front desk team at Mantra Aqueous. We are very lucky to have such an amazing team and I am glad to hear this made a positive impact on your stay. We look forward to welcoming you back. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Nathan, Thank you for your feedback regarding your recent stay at Mantra Aqueous, and I do apologise that on this occasion your stay did not meet your expectations. Please rest assured we are taking the appropriate measures to address these issues and schedule upgrades with our owners so we may continue to provide guests with the experience they deserve. We hope to welcome you back and show you a true Mantra Aqueous experience. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Graeme,Thank you for your comments regarding your recent stay- we are delighted to hear you had such a positive experience. We look forward to hopefully welcoming you back in the future. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Jacob,Thank you for your comments regarding your recent stay at Mantra Aqueous. We look forward to welcoming you back.Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Tina,Thank you for your review from your most recent stay with us. We look forward to welcoming you back to mantra Aqueous in the future. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Euvgenia,Thank you for your feedback regarding your recent stay at Mantra Aqueous, it is always such a pleasure receiving positive feedback. We look forward to welcoming you back in the future.Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Johanna,Thank you for your feedback regarding your recent stay at Mantra Aqueous. We are glad to hear you had a pleasant stay and look forward to being able to welcome you back when the opportunity arises. Kind regards, Emelia RockliffGeneral manager, mantra Aqueous

Dear Justin, Thank you for your review regarding our most recent stay- its always a pleasure to hear our guests had such a great time. We look forward to welcoming you back.Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Carolyn,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Debbie,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologise for the noise you encountered from the local shop and appreciate that you understand this is out of our control. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Troy,Thank you for your comment regarding after-hours access to the resort. We do understand this can sometimes be an inconvenience to our guests and do ofer a 24 hour call service directly to the on-site manager who is able to assist in the event you cannot locate your room or parking. Thank you again for your feedback and we look forward to welcoming you back when time permits. Kind regards, Emelia RockliffGeneral ManagerMantra Aqueous On Port

Dear Helen, Thank you for your valuable feedback on your recent stay at Mantra Aqueous. We are delighted to know that you have enjoyed our convenient location and we appreciate your constructive comments regarding room state and facilities. Please accept our apologies for any inconvenience that have been caused. We will share your comment with our owners, as it serves as an encouragement to improve our facilities further. We are glad that you have had a nice stay overall and hope to welcome you back in future. Kind regards, Olena Fensom

Dear Greg,Thank you for the lovely feedback. We trust you enjoyed your stay with us.

Dear Paul,Thank you for the feedback. We trust you enjoyed your stay with us.

Thank you for the Feedback

Thank you for the Feedback

Thank you for the Feedback

Dear Susan,Thank you for the feedback. We are slowing working through the rooms & giving them soft refurb.Kind regards

Thank you for the feedback!

Dear Nishantha,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Annemarie,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Thank you for the feedback!

Thank you for the feedback!

Dear Wai Wang,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Jake,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Thank you for the feedback Tony. Hope you enjoyed your stay.

Dear Rebecca,Thank you for the lovely feedback. We are glad you enjoyed your stay.We hope to welcome you back again in the near future.best regards

Thank you for the rating Helen

Dear Caroline, Thank you for the feedback. We trust you enjoyed your stay with us. I have noted your comments & will ensure housekeeping is following correct procedure.

Thank you for the rating, we trust you enjoyed your stay with us.

Dear Amanda,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Adam,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. I apologise on this occasion that your expectations were not met.Thank you again for sharing your experience, and we hope your next visit will be much more enjoyable.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

Dear Maddi, Thank you for the review. Sorry your stay wasn't as comfortable as you wish it would be. I am sure the noise on the street wasn't constant, but i can understand how it can disturb a peaceful holiday. Thank you for staying with us & we hope to see you again.

Dear Helen, thank you for the lovely feedback, we trust you enjoyed your stay with us. We look forward to welcome you again. Kind regards

Dear Winnie, Thank you for your kind feedback! We are glad that you enjoyed your stay and our convenient location. Please keep us in mind when planning your next holidays in Port Douglas. Warm regards,

Dear Edward, Thank you for your recent stay at Mantra Aqueous and your wonderful review! We are delighted to know that we could tick all boxes for you. Hope to welcome you back in the nearest future! Warm regards,

Thank you for the lovely feedback

Thank you for the lovely feedback Marilyn, i will pass your regards to Elena.