Port of Miami: Tour e Visite Guidate

Struttura in ottima posizione, comoda per tutto, piscina carina con asciugamani in dotazione, colazione buona ma poco varia.

-

I had asked whether it was possible to have an early check-in because we were flying overnight and landing at 6 a.m., starting two days before our arrival. No one ever replied to my request. When we arrived in the morning, I asked again, explaining that I was suffering from severe back pain, but no one made any effort to accommodate us. We had to wait until 4 p.m. for the regular check-in, which was nothing short of shameful due to the rude and unprofessional behavior of the staff member named Tamara. They did not even inform us about the breakfast hours, or worse, that it was necessary to make a reservation to have breakfast. As a result, the following morning we went to breakfast and were not allowed to sit because we had not booked in advance. The breakfast itself was poor in both variety and quality, with excessively high prices. The floors in the room and bathroom were never cleaned during our three-day stay, nor was the shower tray. A very disappointing experience.