Hotel di lusso a Miami

"Ottimo Hotel, rinnovate le camere, ora più moderne . Servizi tornati eccellenti, in particolar modo al bar della piscina . Tutti molto bravi a seguire e soddisfare le esigenze dei clienti . "

"Stanza confortevole, direttamente dentro all’aeroporto, buon rapporto qualità/prezzo"

"In centro, bene, comodo, "

"ottimo hotel, proprio di fronte alla spiaggia! Dispone di bici utilizzabili gratuitamente"

"Hotel di lusso in posizione perfetta per negozi spiaggia e ristoranti "

"The best"

"Ottimo hotel, stanze molto grandi, molto curato"

"A beautiful property in an excellent location, but poorly managed. There’s zero customer care, with inexperienced staff and a management team disinterested in problem-solving — treating guests as if they were staying for free. The restaurant staff, however, are outstanding. Key issues included my room key deactivating an hour after check-in. The receptionist made me wait in line behind six other guests before addressing it, and only after a manager intervened was I asked for ID — which was locked in my room. I had to retrieve a copy of my passport from my phone to get a new key. We moved chairs in the lobby to accommodate our group of six, only to be told at departure to return them. One day, three of our rooms were not cleaned, and the response when I called was shockingly indifferent. The lack of professionalism and staff training was evident. The cold, unsmiling checkout experience summed it up. Despite reporting issues through Expedia, no one from management reached out to apologize. It’s a shame, as the potential is there, but the guest experience is seriously lacking with one star services."

"Buen hotel, con todos los servicios necesarios, bien ubicado en Brickell. Unico problema es que en estos dias hay trabajo de reparación en la calle frente al hotel y la circulación es algo limitada, pero nada grave."