Hotel di lusso in Florida

“Ottimo Hotel, rinnovate le camere, ora più moderne . Servizi tornati eccellenti, in particolar modo al bar della piscina . Tutti molto bravi a seguire e soddisfare le esigenze dei clienti . ”

“Highly recommend this hotel. They went above and beyond for our stay. They even surprised our daughter with balloons and a little treat for her birthday. ”

“1) La colazione inclusa non era all’altezza delle aspettative. Non era a buffet, il menù a la carte era molto limitato ed inoltre erroneamente ci hanno fatto pagare la colazione del secondo giorno per 4 persone. 2) la piscina non era completamente aperta. 3) procedure di check out e pagamento poco trasparenti”

“I had asked whether it was possible to have an early check-in because we were flying overnight and landing at 6 a.m., starting two days before our arrival. No one ever replied to my request. When we arrived in the morning, I asked again, explaining that I was suffering from severe back pain, but no one made any effort to accommodate us. We had to wait until 4 p.m. for the regular check-in, which was nothing short of shameful due to the rude and unprofessional behavior of the staff member named...

“The best”

“Overall great experience ”

“Sinceramente per un 5 stelle del genere mi sarei aspettato qualcosa di più… - Posizione meravigliosa con accesso diretto alla spiaggia - abbastanza cari i servizi, come d’altronde lo è tutta Miami - mancano alcune sottigliezze: accessori per il bagno non all’altezza per un 5 stelle, un solo accappatoio per 3 persone in stanza, mancanza di ciabatte…”

“Absolutely unacceptable experience at Faena Hotel Miami Beach. - Upon check-in, they put me in a room completely different from what I booked: much smaller, no carpet, no desk, and clearly a lower-tier room. - Had to argue with staff just to be moved into the room category I actually paid for. - Once finally moved, the toilet in that room didn’t even work. I was then moved again. Four room changes in the first 12 hours of my stay. - Service across the board was painfully slow, disorganized,...