Vista dalla struttura

Recensioni per Heights Hotel

3 out of 5
Heights Hotel
Yeates Road, Portland, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 215 su 508 recensioni" "
Valutazione di 8 - Buono. 183 su 508 recensioni" "
Valutazione di 6 - Soddisfacente. 76 su 508 recensioni" "
Valutazione di 4 - Scarso. 23 su 508 recensioni" "
Valutazione di 2 - Terribile. 11 su 508 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

7,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Mario Angelo

Hotel Heights: non solo un fantastico panorama!
Abbiamo trascorso cinque notti all'hotel Heights di Portland in occasione di una settimana di regate internazionali. Ci siamo davvero trovati bene: personale cortese e comprensivo, camere pulite (la nostra era la 8, con vista sui prati a sud dell'albergo), ambienti silenziosi, breakfast abbondante e completo, ristorante molto interessante e con prezzi interessanti. Dal ristorante splendida vista su Chesil beach e sulla baia sottostante. Parcheggio ampio gratuito. Sentieri di trekking in partenza nei pressi dell'albergo. Sicuramente da consigliare a chi vuole trascorrere qualche giorno di relax o come base per le attività veliche (la Sailing Academy e' a 5 minuti d'auto).
Soggiorno di 5 notti ad agosto 2018
Risposta di Mike, il giorno 27 ago 2018
Thank you for your comments, we appreciate your feedback. Please book to stay with us again soon.

10/10 Eccellente

Bryan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
View from the bedroom. Over looking car park.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations, il giorno 1 mag 2024
Thanks for your comments. We hope to welcome you back soon.

10/10 Eccellente

David

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations, il giorno 19 apr 2024
Thank you for staying with us. We look forward to welcoming you back soon.

8/10 Buono

Monika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations, il giorno 19 apr 2024
Thank you for staying with us. We look forward to welcoming you back soon.

6/10 Soddisfacente

Mark

Soggiorno di 6 notti a marzo 2024
Risposta di Guest Relations, il giorno 23 apr 2024
Thanks for your comments, we appreciate your feedback.

2/10 Terribile

Alan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations, il giorno 7 apr 2024
We're sorry you graded us with only 1 point. We'd like to know what we could've done better. We hope to hear from you in due course.

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Servizi
Excellent stay clean stay amazing great experience I will return
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations, il giorno 7 apr 2024
Thanks for your comments, please book again soon!

8/10 Buono

Ash

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is in a great location, with amazing views. The staff were really helpful and friendly, and the breakfast was really good. Hotel is a little bit old style, but clean and quiet. Well worth staying here if you’re thinking about touring the isle of Portland.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations, il giorno 7 apr 2024
Thanks for your comments, we appreciate your feedback.

8/10 Buono

Andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A different location!
My family moved to Portland last year so during the Winter months when my husband is working I travel to Portland with my Aunty. We normally stay at the Admiralty but we decided that we would try the Heights. We found the Heights to be more organised with a 24 hour reception and good service but we were a little disappointed with the room that we were put in as we did not have a sea view nothing compared to our view from the Admiralty. We found the room slightly smaller as well and although the ensuite was better we were disappointed with having no toiletries other than a shower gel/hair wash on the wall and one soap. We also found the towels were quite small especially what was meant to be a bath towel. The service at breakfast was great as was the breakfast there was a good choice of continental and cooked. Would we re-visit? Im not sure...it would depend on the price comparison for the two hotels at the time we would look at visiting.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations, il giorno 14 feb 2024
Thanks for your comments, we appreciate your feedback. We'd have only been too pleased to provide larger towels on request. Please make sure you book direct by making contact directly. The best rates are secured this way. See you soon.

8/10 Buono

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great views . Nice staff decent rooms.
Very comfortable bed. The waitress serving me dinner was exceptional. The room was a little old fashioned with dark woods everywhere. But quiet and comfortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations, il giorno 11 gen 2024
Thank you for your comments, we appreciate your feedback.

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable stay
A very friendly and comfortable hotel, well positioned for visits
Soggiorno di 2 notti a novembre 2023
Risposta di Guest Relations, il giorno 6 dic 2023
Thanks for your comments, please do stay with us again soon.

10/10 Eccellente

Clive

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had an amazing couple of nights over bonfire weekend, room was very clean, very good size too, only criticism would be the size of the TV (not that we generally watch TV, and just find it easier to use our laptops for films, YouTube etc.) Had an amazing meal in the restaurant while being able to see the various fireworks that were going off in the distance, not the cheapest meal we've ever had, however we did have a bottle of wine with our meal, it was one of the best meals we have ever had, so felt it was good value, and there's obviously a small tax for the gorgeous views. Breakfast was included in the price and was also very well cooked too, there was a small choice of continental breakfast items too, but I'm always going to go for a cooked breakfast if there's a choice. Overall I have no issues in recommending the heights, yes it's a little bit on the expensive side for a three star hotel, but as mentioned before, those views from the restaurant are simply beautiful and worth the price paid
Soggiorno di 2 notti a novembre 2023
Risposta di Guest Relations, il giorno 7 nov 2023
Thank you for your comments, we appreciate your feedback.

10/10 Eccellente

Graham

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely food and service from check in to check out. Reception staff, bar and waiting staff all kind attentive and friendly. Rooms a little dated, but very clean and overall comfortable.
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations, il giorno 4 nov 2023
Thank you for your comments, we appreciate your feedback.

10/10 Eccellente

Neil

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
October Portland weekend
Room was very dated and basic as was a lot of the hotel. Although very friendly and welcoming were the staff. Evening meal options were a little life’s in my opinion. Otherwise hotel is in an amazing location.
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Relations, il giorno 27 ott 2023
Thanks for your comments. Whilst the hotel was built some time ago, we have kept all facilities up to date. We hope you'll not be deterred from staying with us again soon.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations, il giorno 24 set 2023
Thanks for your score - please come and stay again soon!

6/10 Soddisfacente

Louis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations, il giorno 12 set 2023
Sorry you scored us so low :( We hope you'll reach out and let us know what we could've done better.

10/10 Eccellente

Sylvia

Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Relations, il giorno 1 set 2023
Thanks for your score, we hope to welcome you back soon.

10/10 Eccellente

rachel

Soggiorno di 2 notti ad agosto 2023
Risposta di Guest Relations, il giorno 7 set 2023
Thanks for your rating, we hope to welcome you back soon.

10/10 Eccellente

Leah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stunning views. Area is a bit isolated so we struggled to find variety within walking distance for dinner. The hotel does dinner but was out of our price range. Room is clean and comfortable. Room was larger than expected. Good quality breakfast with variety of items to choose from. Lots of parking. No lift to upstairs rooms.
Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Relations, il giorno 26 ago 2023
Thank you for your comments - we appreciate your feedback. We do have a lift, and are sorry you missed it. We look forward to welcoming you back soon.

4/10 Scarso

Jane

Non mi è piaciuto: Personale e servizio
Break away
Just that the view is amazing. But the service was terrible.
Soggiorno di 2 notti ad agosto 2023
Risposta di Guest Relations, il giorno 22 ago 2023
We're sorry that we didn't quite achieve our usual high standards. We strive to exceed our guests' expectations. We hope you brought any concerns to our attention, since this would've enabled a swift resolution to any issues. Please feel free to reach out to us directly, if you would like to tell us more.

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Servizi
Fabulous base for walking around Portland Bill and Jurassic coastline
Soggiorno di 4 notti ad agosto 2023
Risposta di Guest Relations, il giorno 21 ago 2023
Thanks for staying with us, we're delighted your stay was an enjoyable one, and look forward to welcoming you back soon.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There's is nothing not to dislike. The first thing you get is a Lovely welcome. And the rest just falls in place. I will Recommend you to anyone who wants to have time away for a couple of days. Thank you.
Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Relations, il giorno 21 ago 2023
Thanks for staying with us, we're delighted your stay was an enjoyable one, and look forward to welcoming you back soon.

10/10 Eccellente

CONNIE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel in good location, Staff amazing.
Great views, ALL staff were amazing welcoming and very friendly. Great food and drinks, room was large, warm,cosy, great size bed soft and fluffy pillows, good size bathroom hot shower over bath. very clean. everything you want from a hotel will definitely be returning.
Soggiorno di 2 notti ad agosto 2023
Risposta di Guest Relations, il giorno 8 ago 2023
Thanks for your kind comments - we appreciate your feedback.

8/10 Buono

Marie-france

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Could have had a better stocked bar. But everything else was great! Especially the staff.
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 30 lug 2023
Thanks for your comments, we appreciate your feedback.

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The food and staff in the restaurant were brilliant.
Soggiorno di 3 notti a luglio 2023
Risposta di Guest Relations, il giorno 26 lug 2023
Thank you for your kind comments - we appreciate your feedback. Please come and stay again soon.

10/10 Eccellente

Mrs S

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel in great position for doing the costal walk, regular buses into Weymouth. Staff very friendly and helpful. Excellent food with fantastic panoramic views of Chelsie Beach and across to Weymouth bay from dinning area.
Soggiorno di 3 notti a luglio 2023
Risposta di Guest Relations, il giorno 25 lug 2023
Thank you for your kind comments - please be sure to book again soon!

8/10 Buono

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Fabulous location.Great views from the bar and restaurant overlooking the bay.Staff were great and very welcoming.Food was good but expensive for the type of food served.The rooms and public spaces could so with a refresh.On the whole a great place to visit with plenty to do and see.Would definitely sysy again.
Soggiorno di 7 notti a luglio 2023
Risposta di Guest Relations, il giorno 22 lug 2023
Thank you for your comments. Unfortunately, wholesale prices have all risen in recent months. If the food quality was not to our usual high standard, we’d have been only too pleased to rectify this at the time of dining. But our prices are not hidden, and on show before guests dine.Sadly, all hospitality businesses are on a recovery route and we try hard to make sure our guests receive value for money wherever possible. We’re sorry if you feel this wasn’t achieved during your stay. Nonetheless, you may be interested to learn that we have taken on-board your comments. We are working with Chef to identify more affordable options for guests, but cannot compromise on quality. Be sure to keep in touch and take a look at our new menu(s) coming soon. We hope you’ll see something to suit your taste in due course. I do hope you won’t be deterred from staying with us again, as we look forward to welcoming you back in due course.Thanks again for your feedback, we do appreciate it.

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good food & service, stunning view
Excellent service & food. All the staff were very nice & it felt very comfortable to be there. My only slight thing was that the decor in the bedroom was a little tired but it would definitely not put me off from staying again. The staff were attentive & friendly, the food was excellent & the view from the restaurant was stunning
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 22 lug 2023
Thank you for your comments, we appreciate your feedback.

10/10 Eccellente

wally

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff very friendly
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 22 lug 2023
Thank you for the score - we hope to see you again soon.

10/10 Eccellente

Linda

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We really enjoyed our stay. Staff all brilliant. Breakfast delicious. Room clean and spacious. Little tired in places. Unbeatable views.
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 22 lug 2023
Thanks for the score, we hope we can welcome you back soon.

4/10 Scarso

Joanne

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Expensive for the quality of the hotel.
Risposta di Guest Relations, il giorno 10 lug 2023
We're sorry that things weren't quite to your liking. Please don't hesitate to make contact with us directly, to see if we can elevate our standards. We look forward to hearing from you.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Pleasant hotel with amazing views.
Our room was comfortable and quiet and very clean. We had tea making facilities and a table and 2 chairs. Plenty of hanging space and bedside cabinets. The furniture and decor was a little dated but it had charging points for mobile phones and a television and free wi fi.
Soggiorno di 3 notti a luglio 2023
Risposta di Guest Relations, il giorno 10 lug 2023
Thank you for your comments, we appreciate your feedback. We look forward to seeing you again soon.

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Enjoyed our stay. Very friendly and helpful staff. Amazing views.
Soggiorno di 2 notti a luglio 2023
Risposta di Guest Relations, il giorno 10 lug 2023
Thanks for your comments, we appreciate your feedback.

10/10 Eccellente

s.l.

Soggiorno di 3 notti a luglio 2023
Risposta di Guest Relations, il giorno 8 lug 2023
Thank you for your scoring, we appreciate it and hope to welcome you back soon.

8/10 Buono

margaret

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The views from the grounds and dining areas were amazing. Our room was comfortable, though the bed a little hard for our liking.
Soggiorno di 4 notti a luglio 2023
Risposta di Guest Relations, il giorno 5 lug 2023
Thank you for your comments, we appreciate your feedback.

10/10 Eccellente

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff were really helpful,and very cheerful 😊
Soggiorno di 4 notti a giugno 2023
Risposta di Guest Relations, il giorno 5 lug 2023
Thanks for your comments, we appreciate your feedback. Please don't forget to book again soon.

10/10 Eccellente

Helen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel and really friendly staff. Views are amazing. Noice from other rooms ex loud TV, can impact on your sleep if you're a light sleeper.
Soggiorno di 2 notti a giugno 2023
Risposta di Guest Relations, il giorno 4 lug 2023
Thanks for your comments, we appreciate your feedback.

8/10 Buono

peter

Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 4 lug 2023
Thank you for your score, we look forward to welcoming you back soon.

10/10 Eccellente

Jayne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a giugno 2023
Risposta di Guest Relations, il giorno 4 lug 2023
Thanks for your score - we hope to welcome you again soon.

10/10 Eccellente

Richard

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice friendly hotel with a great view.
The views are fantastic provided there is no mist or fog. The hotel staff are always very friendly and welcoming. And The View Cafe serves some of the biggest cake portions I've ever encountered. My only disappointment this time was the placement of a flag advertising ice cream right in from of the Olympic rings.
Soggiorno di 2 notti a giugno 2023
Risposta di Guest Relations, il giorno 22 giu 2023
Thank you for your comments, we appreciate your feedback. Please be sure to stay again as soon as you can. We look forward to seeing you.

8/10 Buono

Nicola

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was a good hotel for us to use, hubby was on a dive trip and I was sightseeing.
Soggiorno di 2 notti a giugno 2023
Risposta di Guest Relations, il giorno 12 giu 2023
Thanks for your comments, please stay again soon.

10/10 Eccellente

Barry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stunning location and views from the hotel. Friendly and helpful staff
Soggiorno di 1 notte a giugno 2023
Risposta di Guest Relations, il giorno 7 giu 2023
Thanks for your comments, please book again soon.

6/10 Soddisfacente

Bragging

Mi è piaciuto: Personale e servizio
Stunning location with great views down towards the rest of Portland and into Weymouth. My only main problem with this hotel was the food. On my first night I booked into the on site bistro, where I was disappointed to find I could only sit inside not outside. This despite the hotel advertising that you could 'enjoy dinner outside on our terrace at our restaurant soaking in the views'. I then had a starter of mussels, which whilst okay the rest either had broken shells or had mussels that were completely closed. It is common knowledge that if you discover closed shells whilst cooking mussels, you do not serve them! Same case with broken ones. I then had for my main a crab linguine. For £25 you'd expect this to be more then decent. However as soon as I started eating it, I realised the pasta had been undercooked. It was stodgy, chewy, almost to the point of unpleasant and it was also a big portion. All in all not very good considering the place is in a seaside town.
Risposta di Guest Relations, il giorno 7 giu 2023
Thank you for your feedback. We're sorry to learn of some issues with your dining experience. We're always keen to rectify any concerns at the time of dining, to allow us to resolve matters immediately. We're sorry if this was not an opportunity we were offered. We will pass your comments to chef, and hope this will not deter you from staying with us again in the future.

10/10 Eccellente

Adrian

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not one to post many reviews but this place was so professional and efficient I had to let you know how good it was.
Soggiorno di 1 notte a maggio 2023
Risposta di Guest Relations, il giorno 2 giu 2023
Thanks for your comments, we appreciate your feedback. When would you like to stay again? We look forward to welcoming you.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great on Portland Bill
Despite the in room kettle blowing the electricity we had a great weekend and they fixed the problem with in minutes
Soggiorno di 2 notti a maggio 2023
Risposta di Guest Relations, il giorno 31 mag 2023
Thank you for your comments, we appreciate your feedback. Please stay again soon!

8/10 Buono

Paula

Soggiorno di 1 notte a maggio 2023
Risposta di Guest Relations, il giorno 31 mag 2023
Thanks for the scoring.

8/10 Buono

Dee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Hotel!
Staff were great, friendly and helpful. Room was lovely and clean. Bed was comfortable. Views from Bistro was stunning. Staff in the Bistro were very helpful and attentive. Unfortunately, the food let it down. Evening meals were hit and miss. Repetitive menu and also quality of food was poor.
Soggiorno di 3 notti a maggio 2023
Risposta di Guest Relations, il giorno 31 mag 2023
Thank you for your comments. We're sorry that you weren't entirely satisfied. We strive to exceed our guests' expectations, and are sorry if we couldn't achieve this during your stay. We hope you'll not be deterred from staying again with us, and look forward to welcoming you back soon.

10/10 Eccellente

Richard

Soggiorno di 1 notte a maggio 2023
Risposta di Guest Relations, il giorno 12 giu 2023
Thanks for your comments, we hope to welcome you back soon.

2/10 Terribile

Richard

Soggiorno di 1 notte a maggio 2023
Risposta di Guest Relations, il giorno 24 mag 2023
We're sorry you chose to score so low. We'd love to know why. Please be sure to let us know what we could have done better.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Guest Relations, il giorno 24 mag 2023
Thanks for your score, we appreciate your feedback.