Dear guest, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

Dear Francesca, Thank you very much for your lovely review. Our team and I are very happy that we were able to convince you and that you had a good time at our hotel. That means to us incentive and motivation at the same time. We look forward to your next visit and wish you all the best. Kind regards,

Dear anna, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

Dear Adolfo, A big thank you for being our guest and providing us with this good evaluation. We are happy that you enjoyed your stay and would be happier if you visit us soon again. Best regards,

Dear Guest, Thank you very much for visiting and providing us with your impressions of our hotel. It is our goal to make each of our guests feel special. Guest comments and feedback are extremely useful for improving our performance. I have forwarded your great feedback to the responsible head of departments. With great pleasure we would like to welcome you again as a guest at the NYX Hotel Prague and wish you all the best. Best regards, Daniela Wannagat, Guest Relations Coordinator

Dear Guest, thank you very much for your nice review! We are happy that you enjoyed it so much. See you soon at the NYX Prague. Best regards Daniela Wannagat, Guest Relations Coordinator

Dear Suzana, thank you for sharing your review with us. We strive for paying an exceptional attention to details, and we regret that in your case we missed the mark. All information that you kindly provided to us will be passed along our team and we will make sure that we will deliver a better experience next time.

Dear Giulia, Thank you for your stay in our hotel and for taking the time to share your feedback. We hope to welcome you back to one of our NYX Hotels very soon! Sincerely, Jakub Kubica | Assistant Operations Manager NYX Hotels Prague

Dear Guest, We want to take the chance to thank you for your nice feedback to our NYX Hotel Prague.We are happy to read that you were satisfied with us and went back home with positive impressions about your stay. We would be happy to welcome you again soon and wish you all the best. Sincerely, Viktoriya Horokhovyanko | NYX Hotel Prague

Dear Carlo, thank you very much for taking the time to review our NYX Hotel Prague. We are very happy about your given points and that you could benefit from our good location. With great pleasure we would like to welcome you again as a guest in Prague and wish you all the best. Sincerely, Viktoriya Horokhovyanko | NYX Hotel Prague

Dear Silvia, thank you very much for your visit and your positive feedback for us. We are happy that you felt well during your stay and we hope we can welcome you again in the future. Best regards, Viktoriya Horokhovyanko | NYX Hotel Prague

Dear Silvia, thank you very much for your visit and your positive feedback for us. We are happy that you felt well during your stay and we hope we can welcome you again in the future. Best regards, Viktoriya Horokhovyanko | NYX Hotel Prague

Dear Guest, thank you for taking the time to share your wonderful experience. We are pleased to learn that you enjoyed your stay in Prague. For us is very important that our guests feel comfortable and happy during their stay in the hotel. We trust we will have the opportunity to welcome you back to the NYX Hotel Prague. With best regards, Viktoriya Horokhovyanko | NYX Hotel Prague

Dear Guest, thank you very much for your visit and your feedback. We are happy to read that you have been satisfied with our services inhouse, thank you for this. Please visit us again in the future, we are looking forward to it. Best regards, Viktoriya Horokhovyanko | NYX Hotel Prague

Dear Andrea, thank you for feedback and hope we could host you again and improve your impression. Best regards, Viktoriya | NYX Hotel Prague

Dear Guest, thank you very much for taking the time to review our NYX Hotel Prague. We are very happy about your given points and that you could benefit from our good location. With great pleasure we would like to welcome you again as a guest in Prague and wish you all the best. Sincerely, Viktoriya | NYX Hotel Prague

Dear Cek, thanks for your review regarding your stay in NYX Hotel Prague. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. With best regards, Viktoriya | NYX Hotel Prague

Dear Moreno, thank you very much for sharing your feedback and recommendation regarding your stay in NYX Prague. I am glad to read, that you enjoyed our breakfast, the location and most of all the services provided by our NYX Team. I will pass on your positive words to them. Kind regards from Prague, Viktoriya, NYX Prague

Dear Angelica, we very much appreciate your great comments regarding your stay at the NYX Prague Hotel. It is always a pleasure to receive such feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, we are looking forward to having you with us again! With kind regards, Viktoriya, NYX Prague

Dear guest, first of all I would like to thank you that we were able to welcome you in our hotel and that you took the time for a feedback. We are happy to read your positive statements, thank you for this. Kind Regards, Viktoriya

Many thanks for having found a moment to share your experience from your stay in our hotel, we all hope you enjoyed the time spent with us in our beautiful City of Prague. We are looking forward to welcoming you back in one of our NYX hotels. Kind regards and a Happy New Year 2018.

Dear Francesco, many thanks for your stay and for having found a moment to share your experience. We are sorry that our ventilation woke you up early in the morning, it si true that we turn it off for the night so that our guests can sleep without any disturbances. There is an Air Conditioning in every room, as well as an additional radiator, so that our guests can adjust the temperature according to their wishes. We hope we will have a chance to welcome you in NYX Prague or outher NYX hotel soon again, to make it all up to you. We also wish you all the best and a happy New Year 2018. Best regards Jakub, NYX Prague

Dear Giuseppe, many thanks for your fantastic review, and for your stay in NYX Prague. We are very happy when our guests enjoy their time spent with us, in our beautiful City of Prague. Therefore we all hope we will have a chance to welcome you in one of our NYX hotels soon again and wish all the best and a Happy New Year 2018. Many greetings from Prague

Dear Carlo, Thank you very much for taking the time to tell us about your stay at NYX Prague. I am more than happy to hear that you enjoyed your stay in Prague! It is a real pleasure to receive such a positive feedback and I will share your comments with our team, who I am certain will be encouraged by your remarks. Your comments regarding cleaning in the bathroom has been passed along to our Housekeeping Manager to look into with her team. We very much hope that we will have the pleasure to welcome you at NYX hotel again soon! Best regards, Lenka Bizkova Hotel Manager

Dear Corrado, Thank you for taking the time to comment on your stay at NYX Prague. First of all we would like to apologize on behalf of our front office staff for not arranging the transfer from the airport. Your unpleasant experience has been passed along to our Front Office Manager to draw consequences from it and of course a customer care training will be organised. Regarding the room amenities and cleaning, I have taken on board all your comments and have forwarded them to the management to look into. I appreciate your honest feedback and we hope you will decide to give us a chance in the future to exceed your expectations. With kind regards, Lenka Bizkova Hotel Manager

Dear Andrea, Thank you very much for taking the time to evaluate your stay at NYX Prague, we greatly appreciate it. I am pleased to see that you overall enjoyed your time here and were impressed by our central location, perfect for sightseeing! We are very lucky to have such a fantastic spot close to the all main historical attractions. Regarding the rooms size, you have booked a room category Little Star which is the smallest room. We have other 4 room categories including Delux and Junior Suites rooms which are more spacious. Rates are either including or excluding breakfast. Thank you again for your feedback and we hope to welcome you back to Prague very soon. With best regards, Lenka Bizkova Hotel Manager

Dear Dario, Thank you for your feedback with regard your visit with us. Your feedback is important for us as it allows us to assess what we are doing right and what we need to improve. I am disappointed that you did not enjoy your stay with us and I would like to apologise that the hotel did not meet your expectations. I have indeed followed up with the team with regards some of the issues you have highlighted so that we do get it right and improve the experience of our guests. I am very sorry for the issues you experienced with air-conditioning in your room. The new A/C has just been installed and we were wating for the final inspection. The system is fully running now. The dark colours in the rooms are the part of NYX hotel design and it is actually more difficult to clean dark surfaces and therefore our housekeeping must work very thoroughly. Anyway your feedback was passed to the housekeeping manager. I am very sorry to hear you did not enjoy the hotel breakfast. We serve cold and hot buffet, fruit, vegetable salads, muesli, dairy products, home made cakes and local bakery products. Please do not hesitate to contact me directly if you would like to discuss what you were missing at the breakfast and generally further comments on your stay further. Regards, Lenka Bizkova

Dear Luca, thank you for choosing NYX Prague for Easter and providing such a positive review. We will certainly focus on keeping the high product standards and look forward to welcoming you back to NYX Hotel soon again. Kind regards, Lenka Bízková Hotel Manager

Dear Mirko, thank you for your feedback from your stay at our hotel. I am pleased to see your satisfaction about hotel in general and our breakfast. However thank you also for pointing out your dissatisfaction with the change of the hotel ownership. It has not been an easy situation and I am very sorry about you not having the right room type for the first night. We would like to welcome you back to NYX Prague and offer you a free up-grade. Please, do not hesitate to contact me any time. Best regards, Lenka Bízková Hotle Manager

Dear Martina, thank you for your very positive review of your recent stay at our hotel and we are happy to see you have had an enjoyable experience. Looking forward to welcoming you back to NYX Prague soon again. Best regards, Lenka Bizkova, Hotel Manage

Hallo Maria, als Erstes möchten wir uns dafür bedanken, dass wir Sie bei uns begrüßen durften und dass Sie sich die Zeit für ein Feedback genommen haben. Gern lesen wir Ihre positiven Einschätzungen, vielen Dank dafür. Es ist schön, dass Sie sich bei uns wohl gefühlt haben. Bitte besuchen Sie uns bald wieder, schon heute freuen wir uns darauf. Mit herzlichen Grüßen,

Dear Cameron, Thank you very much for taking the time to evaluate your stay at NYX Hotel Prague. Your positive feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,

Dear NUBIA BERENICE, We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

Hallo Aleksandra, Unsere Mission ist es unseren Gästen die bestmögliche Gastfreundschaft und Service zu bieten. Schön, dass wir dieses Ziel bei Ihnen erreicht haben. Herzliche Grüße,

Dear Tracy, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

Hello Antonio Luis Palhao, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Amy Hong Ming, Thank you for your feedback. It is really great for us to know that you felt comfortable at our NYX Hotel Prague. If Prague will be your travel destination again, we would be delighted to be your host again. Best regards,