ApartHotel a Prealpi

“Hotel recentemente oggetto di un riammodernamento che però non ne ha migliorato i servizi e nemmeno l’isolamento acustico. Abbiamo soggiornato in un monolocale, con arredamento nuovo ma non così confortevole. Il ristorante era chiuso e veniva servita solo la colazione. Per chi cerca la tranquillità dei boschi a due passi di uno splendido lago alpino”

“Der var så fint og rent, men det var frustrerende at alt kommunikation udelukkende foregik på tysk.”

“Wonderful position and design, unfortunately not marched by the level of service: when we did arrive, the shower was not clean. They promised us different breakfast, but for 2 consecutive days the order was not fulfilled as per our request. The communication with customer service was poor, with a compensation promised but not delivered due to their incapability to provide. Hopefully, after some distress, one customer service agent (Kristzina) jumped in and took charge of the situation, providing...