2/10 Terribile
Joseph Howard
4 ott 2025
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not sure why Marriott put its name on this hotel. On the good side, the gentleman who checked me in at 11pm last night was very nice and helpful. It went downhill from there.
I wanted a room with a comfortable bed and an in room safe.
The room I booked was not available, so he apparently moved me to a larger room after checking to see if one was ready.
What I got is a very large room with a lumpy king size mattress which would only be appropriate in a tenderloin flophouse. It is definitely not the Marriott Matress I’m used to.
The room has a huge floor area covered in a worn, dirty and stained carpet. The bathroom door squeaks loudly from all 3 hinges; the toilet seat is not properly attached to the toilet and the toilet paper holder is hanging at a sad angle. A large tile piece is missing in the bathroom.
Debris that was on the 5th floor area leading to rooms at midnight last night is still on the floor at 10pm tonight. The 5th floor common area carpet is threadbare in places and obviously not clean.
And of course, the advertised in room safe is not present in all rooms and not in mine.
The $28 breakfast buffet is bare minimum and the meager amount of bacon was gone by 9:30. Breakfast supposedly runs until 10:30
At $300+ a night, I feel like Marriott has scrolled SUCKER in big letters on my forehead.
I love my first visit to Quebec City but I recommend you avoid this hotel at all cost.
Joseph Howard
Soggiorno di 3 notti a settembre 2025