Facciata della struttura

Recensioni per Millennium Durham

3 out of 5
Millennium Durham
2800 Campus Walk Ave, Durham, NC

Recensioni

6,6
Valutazione di 10 - Eccellente. 279 su 1091 recensioni" "
Valutazione di 8 - Buono. 255 su 1091 recensioni" "
Valutazione di 6 - Soddisfacente. 211 su 1091 recensioni" "
Valutazione di 4 - Scarso. 157 su 1091 recensioni" "
Valutazione di 2 - Terribile. 189 su 1091 recensioni" "

6,8/10

Pulizia

7,2/10

Personale e servizio

6,0/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Robert

Viaggio di gruppo
Non mi è piaciuto: Servizi
The lobby was nice. Our room was okay however the phone didn't work, the bathroom door didn't close properly, the hot tub was broken, the hallways n outside were dirty, fridge wasn't plugged in, no Do Not Disturb sign
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Robert, thank you for your review. We are glad to know you appreciated the lobby. We regret to hear about the issues you experienced involving hotel amenities. Rest assured, we are committed to maintaining our standards and will take your feedback into account. Providing you with a comfortable experience is highly important to our team. We hope to welcome you back for a smoother experience in the future.

10/10 Eccellente

Muriel E

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed 2 nights to do research at Duke University, clean and quiet. Offered shuttle to medical center and VA. Only suggestion is offering transportation to other areas of Duke. We were able to walk the mile or so to the library. Excellent price was a big plus.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Muriel, it's wonderful to know you found your stay at Millennium Hotel Durham both clean and quiet. The shuttle service we offer for convenience is indeed a highlight! Your suggestion regarding transportation to additional areas surrounding Duke is valued and under consideration. Your kind words about our pricing and proximity to the library are much appreciated. Looking forward to welcoming you again in the future.

4/10 Scarso

Jason

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Lobby is misleading in comparison to the rooms. A/C was spotty at best. Unable to keep a comfortable temperature. Stains on carpet and baseboards of bed. Very noisy at all hours. 3am sounded like moving furniture for at least an hour and a half. 2nd day was some better. Door would not stay shut in bathroom. Ran out of coffee and only decaf was available at front desk. Friendly staff but will pass on a future stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 22 apr 2024
Jason, we appreciate your candid feedback. It's unfortunate to hear that your experience didn't meet expectations in terms of room quality, noise levels and some amenities. At the same time, it's comforting to hear our team members were friendly. We will definitely use your remarks to improve and hope you might consider us again in the future, for a stay that truly reflects our commitment to guest satisfaction.

6/10 Soddisfacente

Trevor

Mi è piaciuto: Personale e servizio
Soggiorno di 5 notti ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Trevor, your Expedia rating has been noted. Although there's no specific feedback left, we encourage all our guests to let us know how we can make their subsequent stays more enjoyable. We hope to have the opportunity to host you again, striving for a more noteworthy experience. Thank you.

8/10 Buono

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Beautifully wooded area Ardoin’s the hotel with plenty of parking. The facility and decor looks dated but rooms are clean and spacious.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
John, it's wonderful to learn that you appreciated the picturesque surroundings of Millennium Hotel Durham and spacious clean rooms. As for the decor, we chose a design that resonates with the unique character of our establishment. It was our pleasure to have you and we look forward to seeing you again in the future.

2/10 Terribile

Victor

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
We appreciate your feedback, Victor.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Scarso

Brandon

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Bathroom door was broken on the hinge. Stairwell smelled of old stale beer. Check-in process was frustrating, as we all pre-registered and still had to check in waiting in a very long line.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Brandon, we regret that your experience did not align with your expectations, particularly regarding the bathroom door issue and scents in the stairwell. Also, we understand how long queues during the check-in process can be inconvenient, and we appreciate your patience. Please know your feedback is fundamental to help us improve. We hope to get another opportunity to serve you better in the future.

8/10 Buono

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Jessica, thank you so much for choosing the Millennium Hotel Durham. Your feedback, even without a written review, is valuable to us. We hope to have the opportunity to host you again in the future. Please feel free to detail your experiences next time so we can continue improving. Safe travels.

10/10 Eccellente

Nate

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Nate, we're thrilled to see your high rating for Millennium Hotel Durham. We sincerely appreciate your support and hope to have you back for another stay soon.

2/10 Terribile

Thomas Kent

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Thomas, thank you for taking the time to share a rating. We regret to note your disappointment although we appreciate your feedback which aids us in our continued effort to strive for guest satisfaction. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 Eccellente

Aneudys

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great services
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Aneudys, it's wonderful to hear that you appreciated the excellent services at Millennium Hotel Durham. We're delighted that your experience was enjoyable and we hope to see you again for an even better stay. Thank you for sharing your feedback!

2/10 Terribile

Jabari

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Thank you for sharing your feedback, Jabari.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Eccellente

Hasan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Thank you for the wonderful rating, Hasan!It's fantastic you enjoyed your time at Millennium Hotel Durham so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 Soddisfacente

Mike

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
After booking I went back and reread some reviews and regretted my choice. I did not experience what most people did with 1 star reviews. Here were the plusses to me. My sheets and bathroom were clean. Window didn't lock A/C-Heating unit was old and noisy. The hotel is definitely somewhat dated and a little musty smelling. You get what you pay for and all in all, my stay was trouble free. Front desk staff were very friendly, lots of parking and good location to Duke. Would I stay here again, maybe but I'd probably spend a little more and stay someplace else. I would neither encourage or discourage anyone from staying here,
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Mike, it's heartening to know that you had a trouble-free stay, and appreciated the cleanliness of your room as well as the friendly demeanor of our team members at the front desk. We agree, the location near Duke is truly convenient. We acknowledge your comments about the window lock, A/C unit, and the overall ambiance of the hotel. Your perspective assists us as we continually strive to enhance our guest experience. We'd be glad to have you back, potentially providing you with an even better stay in the future.

10/10 Eccellente

Kentori

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I just love it here. Next time I’ll try out the pool lol
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Kentori, it's great to hear how much you enjoyed your stay at Millennium Hotel Durham. We definitely recommend trying the pool for a refreshing experience during your next visit. We look forward to welcoming you back soon.

8/10 Buono

Corina, miami beach

Mi è piaciuto: Pulizia e personale e servizio
Satisfactory stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Corina, it's pleasing to learn that your stay at the Millennium Hotel Durham met your expectations. We hope we can deliver an even more impressive experience on your next visit.

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would stay again here
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 11 mar 2024
Jennifer, thank you for sharing your positive thoughts on Millennium Hotel Durham. We're pleased that you enjoyed your stay and we look forward to having the chance to welcome you back in the near future!

8/10 Buono

Janie

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
Thank you for the great rating, Janie!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Millennium Hotel Durham. We'd like to share an even better experience with you soon.

6/10 Soddisfacente

cecilia

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
We appreciate you taking the time to share your feedback, Cecilia.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Eccellente

Amber

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Thanks for the outstanding rating, Amber!We're delighted your time at Millennium Hotel Durham was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Buono

Michele, Vero Beach

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was perfect for a short stay and very close to Duke and even not far from UNC.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Michele, it's heartening to learn that you found Millennium Hotel Durham well-situated for your short trip and appreciated its convenient proximity to Duke and UNC. Thank you for choosing to share your experience. We'd be pleased to have you stay with us again in the future.

10/10 Eccellente

Wanda

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Great place
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 8 feb 2024
Wanda, we're overjoyed to hear you found the Millennium Hotel Durham to be a shining example of a great place. That's exactly what we strive for! Thank you for sharing your positive thoughts, and we hope to welcome you back soon.

2/10 Terribile

James

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Avoid, regardless of price
Every aspect of this run-down hotel is filthy. Stained carpeting every 10-feet, poor lighting, food debris at every turn, off putting odors in hallways and lobby, guests smoking weed/pot in guest rooms. Front desk attendant unpleasant and more focused on boyfriend than guests. Complete filth. Stay clear.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 3 feb 2024
James, it's clear you weren't satisfied with your stay, and we are profoundly disturbed to learn of the issues you encountered. Proper cleanliness and amiable services are vital, and it is disheartening to hear you did not find that in your experience. We continually strive to enhance the hotel environment and the conduct of our team members is a top concern. Your comment will serve as a key input for necessary improvements. We hope for the chance to offer you a better experience in the future.

8/10 Buono

Carol

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 31 gen 2024
Carol, it's great to see you had a favorable experience at Millennium Hotel Durham. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.

6/10 Soddisfacente

George

Mi è piaciuto: Personale e servizio
Poor phone / internet service
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Thank you for sharing, George.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 Terribile

Yasmin

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn’t like the fact that, 1. On my check in I requested a room with a nice view instead I got no view. 2. On the hotel flyer it said that happy hr was a y certain time when I went down there was nothing and everything was close( the bars) 3. The pool was not working and it was dirty and the pool bathrooms were durty as well.
Risposta di Customer Service, il giorno 29 gen 2024
Yasmin, it's unfortunate to hear that your stay didn't live up to your expectations. We understand how important it is to accommodate our guests' preferences, like assigning rooms with preferred views. We also recognize the importance of accurate information regarding our amenities, such as happy hour times and pool availability. The cleanliness is another aspect that we normally take utmost pride in. Rest assured, your comments will serve as a critical guide to improving our services. We appreciate you sharing your feedback and hope for another opportunity to serve you better.

6/10 Soddisfacente

Lovette

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
My first room was on the 4th floor it took several minutes to get there due to the long walk. As soon as I step off the elevator it reeked cigarette smoke. My room smell so bad! I immediately called the front desk and asked to be moved. I was escorted by staff to another room within minutes. I was placed on the 1st floor close to the lobby which I liked. I felt like I was being bitten by something while I slept like a mosquito or something I never noticed any bite marks or saw any bugs in or around the bed or room. I chose to wear my long pajamas tie my hair up and sleep with socks on. The fridge didn’t work so I had no cold water. The tv was so small from the distance from the bed I chose to watch a movie on my computer on Netflix instead. At least I could move it closer to me. The bar served very reasonable drinks and the bartender Daniel was very nice. The breakfast should be complementary to your stay because the selection definitely wasn’t worth $9.99 I was better off going to IHOP. I only stayed 1 night in between my travel out of town. The outside makes you feel like luxurious accommodations but it was definitely any but.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 26 gen 2024
Lovette, we appreciate your detailed feedback, and regret to hear about the issues you faced, including the initial room condition and certain discomforts during your stay. We thank you for bringing this to our attention. It's encouraging to know that our colleagues were able to promptly address some concerns, nevertheless, we understand there were aspects of your visit that did not meet expectations. We continually strive to improve all guest experiences and will use your comments to ensure we do so. It's pleasing to know that you found our drink offerings reasonable and our bartender Daniel left a positive impression. We hope to have another chance to deliver a better experience next time.

8/10 Buono

Mildred

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 28 gen 2024
Thanks for the great rating, Mildred!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Millennium Hotel Durham soon, we'd love to have you back!

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 20 gen 2024
Mary, thank you for choosing the Millennium Hotel Durham for your stay. We're delighted to learn of your positive experience and appreciate the top rating you've given us! Our team eagerly awaits your return in the future for another outstanding experience. Safe travels until then.

10/10 Eccellente

Tyree

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 18 gen 2024
Tyree, it’s amazing to hear that your stay at Millennium Hotel Durham lived up to your expectations. We appreciate your positive rating and hope to welcome you again for another delightfully enjoyable stay.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Could be so much better
This hotel needs TLC in the worst way. It looks showy from the outside but is very tired and shabby from the inside. Rattling fan in our bathroom all night long. Broken floor buttons in the creaking elevator. Banged up furniture in the room. Lights without any access to plugs. Checked out 48 hours ago and still have not been e-mailed a receipt. Location and proximity to Duke and Durham couldn't be better.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 17 gen 2024
Thank you for letting us know about the condition of your room during your stay. We're sorry that you experienced some issues, and we appreciate your feedback. We take all feedback seriously and we'll work to address the problems you mentioned. It's great to hear that you enjoyed the location, which is close to Duke and Durham. We checked on your reservation and found that the email on file is a third-party address, which may have caused some confusion with the receipt. We're sorry for any inconvenience this may have caused. We hope to have the chance to make it up to you in the future. Thank you for choosing our hotel.

10/10 Eccellente

Graciela

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s very clean and the employees are very nice and helpful. Excellent service. Thank’s for everything
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
Graciela, we're thrilled to hear you had a wonderful stay at Millennium Hotel Durham. It's always encouraging to know that our cleanliness standards, as well as the warm and helpful nature of our team members lived up to your expectations. The team takes great pride in providing excellent service. We appreciate your kind words and hope to welcome you back on your next visit.

10/10 Eccellente

Fredrick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasant
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 15 gen 2024
Thank you for the 5/5 rating, Fredrick!It's excellent you enjoyed your time at Millennium Hotel Durham so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Soddisfacente

George

Viaggio di lavoro
Mi è piaciuto: Pulizia
My phone didn't work in my room. I walked about 1/4 mile from desk to room. It was pricier than it should be...
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 15 gen 2024
George, thank you for sharing your experience. We're sorry to hear about the issue you had with your room's phone. Rest assured, we always aim to provide functional amenities and efficient services for all our guests. Furthermore, we strive to deliver value commensurate with the staying experience. Your feedback is integral to our ongoing efforts to elevate guest satisfaction. We hope to provide a better experience next time.

10/10 Eccellente

Kim

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient, clean, and all encountered staff was very friendly. Would stay here again
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Kim, it's delightful to hear how much you appreciated the convenient location and cleanliness of Millennium Hotel Durham. We're also thrilled that our team members made a positive impression on you. Your thoughts are greatly appreciated and we eagerly anticipate your return stay.

10/10 Eccellente

Nashall

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the only place we stay, the silence is golden, the staff is polite and friendly
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Nashall, we're thrilled to hear how much you enjoy your stays at the Millennium Hotel Durham. It's terrific to know that our serene atmosphere and courteous team members contribute to making your visits memorable. We eagerly await your return!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Not too happy
I booked this hotel because my sister had stayed here before and she liked it. I had a different experience….I think because I used a third party site. The lobby and front of hotel were nice. We were put on the left side of hotel on 1st floor and had to move because of the smell. They moved us to the second floor and our room was ok, but there was a water mark on the wall near the ceiling. The left side had a lot of young men who appeared to be construction workers staying there. People were always standing outside smoking and on the phone when I would go out to my car. The price was good and I guess that is what I paid for. My sister had a totally different experience and I think her room was on the other side of the hotel. I was alway wary when going to my car because of how many men were always around.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 9 gen 2024
Please accept our apologies for any discomfort you experienced during your stay. We understand navigating some inconveniences such as unsatisfactory room positioning and cosmetic issues in your room. We are grateful you found value in your stay regarding the cost. It is of utmost importance that all our guests have a positive experience. We will certainly work towards making improvements where needed. We hope for another opportunity to provide a better experience.

8/10 Buono

Marco Antonio

Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Marco Antonio, thank you for choosing Millennium Hotel Durham and for sharing your rating through Expedia. We are glad to see that your stay met your expectations. Our team is dedicated to making every guest’s experience a positive one. We hope to see you again on your next visit to Durham!

6/10 Soddisfacente

John

Non mi è piaciuto: Personale e servizio
Soggiorno di 7 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
John, thank you for your rating on Expedia. Although it seems like your stay was satisfactory, it seems like we missed the mark in some areas. We would warmly welcome any comments or suggestions you might have for us to ensure your next stay surpasses expectations.

10/10 Eccellente

Marty

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 9 gen 2024
Thanks for the perfect rating, Marty!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Hotel Durham.

10/10 Eccellente

Jeffrey

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 22 dic 2023
Jeffrey, thank you for choosing Millennium Hotel Durham and taking the time to leave a rating. We're thrilled you had an excellent stay with us and hope to see you again in the future.

4/10 Scarso

Lauren

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e comfort della camera
be careful
when checking in the counter person was awesome. Very stark room, no amenities, unheated indoor pool, broken hot tub. Unsafe parking area
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 18 dic 2023
Lauren, thank you for your review. It's wonderful to read your commendation about our check-in process. However, we regret to learn that you had matters of concern during your stay. Please know your comments have been noted and necessary improvements will be looked into. For future, kindly bring any issues to the attention of our dedicated team members on-site, who will do their utmost to rectify the situation. We hope we can provide a more fulfilling experience on your next visit.

4/10 Scarso

JAYSON LINTAG

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
this place was mediocre at best. when i booked, continental breakfast was to be included. come to find out, it didnt have it in my reservation. still was not worth it, passing by it was just dry bread and cereal. there is nothing outside walking distance, so you need drive out to purchase food somewhere else. there was no do not disturb sign in the room, so they let themselves in for housekeeping
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 15 dic 2023
Jayson, we're sorry to hear that your stay didn't fully meet your expectations. Regarding the breakfast, it seems there was a misunderstanding about its inclusion, and we apologize if this led to inconvenience for you. For future stays, our team members are available around the clock to address any housekeeping concerns, including ensuring guest privacy at all times. We hope to have the chance to provide a better experience next time.

10/10 Eccellente

ROBERT

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 16 dic 2023
Thank you for this excellent rating, Robert!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Millennium Hotel Durham! We'd love to host you again someday for yet another unforgettable visit.

4/10 Scarso

Kristina

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Understaffed at check in. AC unit knocked all night - maintenance man “fixed”it only to have the same problem the next night. Requested to switch rooms. Second room smelled like old fast food. Dead cockroach by ice vending machine for all 3 days we were there. Subpar breakfast that almost every single guest seemed to have booked as “free breakfast” but hotel would not honor. Go elsewhere.
Soggiorno di 3 notti a novembre 2023
Risposta di Customer Service, il giorno 15 dic 2023
Kristina, we regret to hear about your experience. We value your feedback about the check-in process and room conditions. Maintenance and cleanliness are indeed top priorities, and we apologize if you encountered issues. Your comments regarding the breakfast offering are taken into serious account, as we aim to meet our guests' expectations. We intend to create a pleasant stay for all guests, and we're truly sorry if this was not the case for you. We're committed to improving our guest experiences. Thank you for your feedback and we hope for another opportunity to better serve you.

10/10 Eccellente

Crislin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 dic 2023
Crislin, it's wonderful to know that you had a fantastic experience at Millennium Hotel Durham. We take pride in offering top-notch hospitality and your rating certainly encourages us. We eagerly anticipate your next visit. Thank you for choosing to stay with us.

8/10 Buono

Samuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Customer Service, il giorno 5 feb 2024
Thank you for the 4-star rating, Samuel!We are delighted to see that you had a wonderful time at Millennium Hotel Durham. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff was friendly. Breakfast did not have meat so for $9.99 I thought it wasn’t a deal. Room was nice and so was lobby
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 12 dic 2023
Thank you for sharing your experience at Millennium Hotel Durham. We're pleased to hear you found our team members hospitable and appreciated both your room and our welcoming lobby. Regarding breakfast, we strive to cater to a variety of dietary preferences and apologize if it didn't meet your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terribile

Saqwon

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No wash cloths and no hospitality couldn't shower after working out for work
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 9 dic 2023
Saqwon, we're truly sorry to hear about your unfortunate experience. Not being able to receive fresh wash cloths and experiencing a lack of hospitality is certainly far from the standards we set for ourselves. Your feedback is vital for us to improve; rest assured we'll address it with our team members. We hope to have the chance to demonstrate our commitment to your satisfaction in the future.

8/10 Buono

MAURICIO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 7 dic 2023
Mauricio, thank you for taking the time to rate your stay at Millennium Hotel Durham. We appreciate the support and are delighted to hear that you had an enjoyable experience. We look forward to seeing you again in the future.