Redcastle: Tour e Visite Guidate

The front desk had a miscommunication as to how to get to the hotel around a closed road crash which cost us 1.5 hours of driving and not being able to get there. We asked for a partial refund and they were unhelpful. It ultimately was a misunderstanding of which direction we were coming from and which road block we were needing to get around I found dealing with them after the fact very not compassionate even if they couldn’t offer a refund, making it feel entirely like my fault for not being willing to drive 2.5 more hours on the 154 mile detour that was there saying I was the only guest not to make it. A great way to make someone want to return! Make them feel bad about it.

The Ambassador Hotel is beautiful and the staff was extremely friendly and professional! The hotel is in a lovely locations, the rooms are all unique and have lovely views, comfortable beds, and luxury bedding. The restaurant is top notch!!!