Hotel vicino a Residenza Ando - Minami-Alps

"Stanza molto confortevole Bagno termale spettacolare Ottime sia la cena che la colazione Personale attento Bello il giardino e la vista sul Fuji"

"While cabin room is nice and the in-room shabu shabu dinner and in-room breakfast were very good, the whole stage was stolen by the fact the hotel charged me a cancellation fee for a canoe on the lake activity that I decided to cancel due to raining. All they could say is that is the hotel policy to apply an activity cancellation fee if I don’t cancel by 6 AM. They surely showed me some paper that I signed at check in that says so, but they didn’t do their best to make sure I was aware of this ridiculous rule. First because they didn’t leave me any paper to keep with the activity rules and conditions, so that I could double check and follow them later on, and second, at the time of booking the canoeing, they sent me a confirmation email that clearly says that cancelation fee shouldn’t apply in case of rain, and this email was the only document I could refer to after the check in. I believe the hotel should have taken accountability for such lack of linearity and transparency and I and tried the entire morning to explain my position to hotel staff, but the only answer I got was “this is hotel policy”, so I finally gave up and paid. And we are talking about a cancelation fee of 6,000 yen (35$) out of a total bill of almost 210,000 Yen (almost 1,400$) for a one night stay in a hotel that takes much effort, such as 4 hours by trains or 300$ by taxi, and big expectations to reach from Tokyo (one way). Such little money but big issue ruined my valuation of my entire stay. "

"Tutto ok"

"Catena di hotel a 3 stelle, Comodo per i servizi navetta e colazione se si vuole visitare il fuji"

"It was a pity we stayed for just one night, so we couldn't make use of all the services the structure offers. The location is great and the staff is very kind and friendly. The room and the bathroom are very nice and clean."