Lounge

Recensioni per The Westin Reston Heights

4 out of 5
The Westin Reston Heights
11750 Sunrise Valley Dr, Reston, VA

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 628 su 1001 recensioni" "
Valutazione di 8 - Buono. 232 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 74 su 1001 recensioni" "
Valutazione di 4 - Scarso. 29 su 1001 recensioni" "
Valutazione di 2 - Terribile. 38 su 1001 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Update-😊Westin 11750 Sunrise Valley Reston, VA ** The disappointing experience we had at the Westin the first few days was mitigated by the staff and encounters we had the rest of our stay. When you first enter the lobby the architectural display is made up of real plants, it is a beautiful relaxing work of art. The restauraunt concocted hot chocolate for me eventhough they do not have it on menu. The final act of generosity was the Hotel Manager who showed compassion to my disabled son who was going through a rough time. What I learned was -that not so great things happen on vacation but the way a company responds afterwards is the true representation if who they are as a company and there values. The Westin in Reston is a hallmark of class and graciousness and I would happily encourage anyone to check out this world class hotel. Well done Westin!!!😊

2/10 Terribile

Stephanie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 24 apr 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Eccellente

Yesenia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, staff were very friendly, rooms were very clean and comfortable, staff gave us extra towels. Gym 24 hr and they have a pool. Walking distance to some restaurants and 10 min drive or less to Target. Area is very nice. Parking garage is an easy ride using elevator and garage is very well lit. Overall felt safe
Soggiorno di 2 notti ad aprile 2024
Risposta di Property Management , il giorno 24 apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Eccellente

alan, rockford

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean and quiet
Soggiorno di 4 notti ad aprile 2024
Risposta di Property Management , il giorno 11 apr 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Eccellente

Carolyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed here prior to a flight back to Dublin, flights were cancelled due to storms so we spent an extra 2 days here. Staff are really friendly and helpful. Great value hotel, food and drinks excellent. Midway between Dulles airport and downtown. We really enjoyed the shops and restaurants in Reston (Market Square). Thank you!
Soggiorno di 2 notti ad aprile 2024
Risposta di Property Management , il giorno 11 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Buono

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No microwave in rooms
Soggiorno di 2 notti ad aprile 2024
Risposta di Property Management , il giorno 11 apr 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Eccellente

Bryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ideal location, gorgeous area with great restaurants close by
Soggiorno di 2 notti ad aprile 2024
Risposta di Property Management , il giorno 11 apr 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Eccellente

Carolyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great value hotel, close to the airport and 35mins from the city. We received a brilliant, friendly welcome on arrival, you really made us feel special! Thank you!
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 11 apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Eccellente

Marlene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. Welcoming front desk. Quick response to requests.
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 11 apr 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our responsive service. It would be an honor to welcome you back again in the future!

10/10 Eccellente

SUNG

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

Tamara, Woodbridge

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The stay was amazing, however they only give one wash cloth for two people. We called the front desk for an additional wash cloth but the only gave us hand towels and bath towels and they didn't have any more wash clothes. Thiscwas the only bummer thing.
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Eccellente

Sifan, AUSTIN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Celia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Consistently delivers a great experience
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Eccellente

John

Soggiorno di 3 notti a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Erin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean & smelled good, nice staff
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Eccellente

Lesley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Westin always delivers a beautifully designed, comfortable experience. The Westin at Tysons had Starbucks coffee in the room, this one did not, but the coffee was still great and there was free coffee in the lobby in the morning. Parking was a bit strange, but there appeared to be a free deck somewhere connected to the property - i found street parking, fortunately.
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

8/10 Buono

Lynne et Alain

Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 24 apr 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Eccellente

Jasmine, Parkville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved it
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Galina

Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Eccellente

Lorenna

NA
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Aynalem

Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

Eugene

Soggiorno di 3 notti a marzo 2024
Risposta di Property Management , il giorno 4 apr 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Eccellente

Brianna

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property, really enjoyed my stay
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 11 mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Soddisfacente

Jessica

Viaggio con la famiglia
Rooms not well Taken care of
Soggiorno di 3 notti a febbraio 2024
Risposta di Property Management , il giorno 11 mar 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Eccellente

Mechelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel and great staff. We will definitely stay here again
Soggiorno di 2 notti a febbraio 2024
Risposta di Property Management , il giorno 11 mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

danny

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only disappointment was pay for parking. Somewhat misleading on website. Customer MUST be observant to discern that it is PAY for parking EXTRA. A little sneaky
Soggiorno di 1 notte a febbraio 2024
Risposta di Property Management , il giorno 11 mar 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Eccellente

William

Very nice hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Property Management , il giorno 11 mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Buono

Diana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management , il giorno 21 feb 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Eccellente

Natalie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The entire property is lovely and in excellent condition! The front desk people were amicable! We had a great stay!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management , il giorno 14 feb 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Eccellente

Eric

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel! It’s spoiled me to other properties, and I’ll plan to stay here anytime I’m in the area.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 5 feb 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

Minney

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 5 feb 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

Melinda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 5 feb 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Eccellente

Ryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 29 gen 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terribile

Mirwais

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management , il giorno 22 gen 2024
Thank you for taking the time to share your rating with us. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

8/10 Buono

Jasjit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management , il giorno 22 gen 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Eccellente

Courtne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The stay was amazing. The room was clean and comfortable.My kids enjoyed the pool while i enjoyed the jacuzzi. There was hot cider in the lobby which was absolutely satisfying. My only issue was the air/heat. The room got really stuffy at night and the air would not stay on. I give my stay an 8/10.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 17 gen 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Eccellente

SAMANTHA

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 17 gen 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Nabil

Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Management , il giorno 17 gen 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Joanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 17 gen 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Eccellente

Irim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management , il giorno 17 gen 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Reyna

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management , il giorno 29 gen 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

Teyna

Everything is good
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 8 gen 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Eccellente

Leslie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was wonderful and welcoming ... Hotel was posh and clean :)
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management , il giorno 8 gen 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Eccellente

Jose

Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Management , il giorno 8 gen 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Eccellente

Tyrone

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool and Hot tub was nice, room was very clean.
Soggiorno di 1 notte a dicembre 2023
Risposta di Sergey H, il giorno 5 gen 2024
Hello Tyrone,Thank you for the review of our property. We hope to see you again in the near future!

10/10 Eccellente

Tyrone

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Sergey H, il giorno 5 gen 2024
Hello Tyrone, Thank you for the positive feedback of our hotel. We hope to see you again in the near future!

10/10 Eccellente

AN H, Herndon

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Sergey H, il giorno 5 gen 2024
Hello An, Thank you for the positive feedback of our hotel. We hope to see you again in the near future!

10/10 Eccellente

Patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great value for the quiet, convenient comfort. Front desk staff and restaurant staff are excellent. Very professional, friendly, welcoming— The nicest, cleanest, more comfortable rooms in all our travels we have stayed in many years. Highly recommend—
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management , il giorno 27 dic 2023
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Eccellente

Dikesha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management , il giorno 27 dic 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.