6/10
Check in was very easy. We arrived 8pm & walked into a cigarette smelling house. Tried airing out the house opening windows while unpacking as we had plans to stay 4 nights & needed this location. After unpacking, found more issues renters before us had left. We could tell the house had been cleaned but the smoke smell, major smell issues on the couch and seeing a large roach on the den curtains deterred us from wanting to stay all 4 days. Couch was unusable. We contacted the owners about issues. They asked what we wanted to do. We didn't feel staying in house for 4 days was an option/good for our family due to 2nd hand smoke risks. The owner was only willing to refund us fully if we left that night but we could not leave after 9:15pm with our family and have our family participate in the sports events the next day with arrival time at 7am that we had come for. I talked to VRBO and messaged the owner for over an hour. We eventually were told we would be refunded a good amount but ended up losing 400 for the 1 night due to v r b o fees, and what else the owner kept. We found another place to stay but it wasn't available until the next day so we stayed our night and moved on. House needs some easy upgrades.-add essential kitchen utensils, replace pots, better flatware, cabinets/ boxes need replacingWe were very disappointed with experience due to house and no fault of our own. Would not stay again but owner was nice. Renters before should be fined!!
cat C.
Soggiorno di 1 notte a giugno 2025