4/10 Scarso
Richard, Midlothian
Viaggio di coppia
13 ago 2025
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Do this trip yearly for my wife.
Valet was backed up, no direction given on parking/leaving keys etc. was supposed to get free valet as VIP Expedia member, did not.
Massage was phenomenal, but health facilities are in the basement, no sunlight, freezing cold, dated.
Room smelled like body odor. We were out on a low floor, our view was a roof and a noisy HVAC unit. The shower drain backed up until you were standing in ankle deep water. At some point the in room mini bar was turned into unrefrigerated soft drinks and assorted snacks, which was disappointing.
This was compounded by Lemair being closed for renovations. Made a dinner reservation and was not notified about the renovation and alternative seating and smaller menu in the TJ Millers downstairs. Dinner was decent but the dining room was dirty. The blinds hadn’t been cleaned in years, it looked like.
I’ve likely stayed here 10+ times over the last 15 years and it was always mine and my wife’s treat to each other. Looks like we will have to find a new “five star” hotel for spoiling each other.
Richard
Soggiorno di 1 notte ad agosto 2025
