Dear Mrs Montresor, Thank you for taking the time to share your valuable feedback. My name is Olga Presa and I am Assistant Front Office Manager at AC Hotel Riga. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Thank you for sharing your positive comment about our bathroom amenities. We are happy that you liked them and rated high. Regarding our price on 6th of August - on that date the hotels in Riga where all fully booked due to international event and this fact affected our price policies. Me and my colleagues from all departments will continue to work hard and train our staff to provide service our guest deserve. The experience you described is not characteristic of the level of service our associates strive to provide and we are looking forward to welcome you at AC Hotel by Marriott again to make your stay perfect! Sincerely, Olga Presa