Buonasera Luigi, La ringraziamo per la sua espressione e speriamo di rivederla la prossima volta.

Buongiorno Andrea, La ringraziamo per la sua recensione positiva riguardo i servizi forniti e porgiamo i più cordiali saluti, sperando di rivederla prossimamente.

GRAZIE MILLE, CI AUGURIAMO DI AVERLA NUOVAMENTE NOSTRO OSPITE!

Gentilissimo, la ringraziamo per la sua recensione e prendiamo nota delle critiche costruttive per migliorarci. Speriamo di averla ancora come nostro ospite e di poterle offrire un'esperienza completamente positiva!

Gentilissimo, la ringraziamo per la sua recensione e prendiamo nota delle critiche costruttive per migliorarci. Speriamo ci sia ancora occasione per averla come nostro ospite!

Thank you for your reply.

Dear Amang, I am so happy you wrote a review so I have the chance to share to the worst what a BAD customer is. You booked 2 confort rooms, yet one of your room was freely upgraded to a Superior room: owrst choice ever since you destroyed it! But let's start from beginning: you arrived at 8:30 AM (morning!) demanding to get a room because you had small kids. Well, people who are still asleep in their room have small childern as well, I can't get them out of bed because you feel entitled to have a room early in the morning. You also booked WRONGLY your rooms, and demanded again that we would charge only 2 night out of 3, evein if your reservation was PREPAID (Expedia had the money, not us!). I also spent 2 hours trying to help you modify your reservations, I gave your daughter EVERY expedia contact number I knew...and what was your response? A bad review, wow. Last but not least, do you want to talk about the bidet of room 19? Completely broken, we had to spend 80€ to fix it, while you LEFT WITHOUT SAYING A WORD. The claening maids had to find out afetr your departure. If your idea of a good hotel is one that lets you have your way, with no respect for property or staff, we are very happy not to be this kind of polace! We value or custoimers a lot. so we work our hardest to make them feel comfortable: because of that we are used to guest who respect us and our work. We tried with you as well, you blamed us for your mistakes, and since it is unfair we'll focus on making other people happy. Best Regards.