Terrazza/patio

Recensioni per Home2 Suites by Hilton Roanoke, VA

3 out of 5
Home2 Suites by Hilton Roanoke, VA
4830 Valley View Blvd NW, Roanoke, VA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 510 su 963 recensioni" "
Valutazione di 8 - Buono. 221 su 963 recensioni" "
Valutazione di 6 - Soddisfacente. 115 su 963 recensioni" "
Valutazione di 4 - Scarso. 61 su 963 recensioni" "
Valutazione di 2 - Terribile. 56 su 963 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Dona

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I thought the property was run down but clean. Our door # was missing but figured out by process of elimination. Staff was professional and nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Dona, Thank you for sharing your experience with us. We appreciate your kind words about our staff's professionalism and friendliness. Should you have any concerns about the property's upkeep, please feel free to reach out to management directly for further assistance.

10/10 Eccellente

Rhiannon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and accommodating
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Rhiannon,We appreciate your feedback on our hotel cleanliness and hospitality. We strive to provide a comfortable experience for all our guests. Your comments will be shared with our team for their recognition. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Andrea,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Jennifer,We are delighted to hear that you had an excellent experience at our hotel. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Eccellente

Courtney

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was clean, quiet, and in close distance to several restaurants and shopping opportunities.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Courtney,We are delighted to hear that you found our property clean and conveniently located near dining and shopping options. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

Dennis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient property. My only negative is that noise travels between floors. We apparently had a family with little kids running back and forth in the room above us and it sounded like a herd horses coming through the ceiling.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Dennis,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our convenient property. We apologize for any inconvenience you experienced due to noise disturbance from other guests. Our team strives to ensure all guests have a comfortable stay, and we will address this internally to improve our services.

10/10 Eccellente

Amy

Viaggio con la famiglia
The young woman who checked us in was so welcoming and friendly. Terrific staff and service.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Amy,We are delighted to hear that you had a positive experience with our welcoming and friendly staff. It's wonderful to know that you found our service terrific. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Yaitza, Roanoke

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good service
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Yaitza,Thank you for sharing your positive experience with our service. We strive to provide all our guests with exceptional hospitality. Your feedback is greatly appreciated.

4/10 Scarso

Amelia

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
My husband and I do occasional date nights and decided to give Home to Suites a try this time. The main things we wanted were the pool and spa. When we arrived we were told both were down, but we could use a pool on another property. They would not issue a discount stating that their website notified customers that the pool and spa were down for maintenance. The problem with that is that we used Expedia to book the hotel. Expedia did not mention that they were down for maintenance. When we went to the other property to use the pool, they didn't have a spa. We contacted the hotel manager after the stay. He was very kind and offered a full refund. Had that been the end of it, I would have given the hotel 4 stars. Unfortunately, we never received the refund. I had called the manager 3 more times, I was told he wasn't in the office. When I attempted to leave a voicemail, his mailbox was full. I sent him 2 emails and he never responded. I finally got in touch with the assistant manager who told me that she would approve the refund, but I needed to contact Expedia. The original person I spoke to said that he would contact them and my refund would be issued within 10 business days. I was never made aware that I could contact Expedia to have it refunded. Anyway, it has been resolved, but now the hotel will be getting 2 stars because of the run around I was given. It took 3 weeks to get this resolved.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Amelia, We appreciate your detailed feedback regarding your recent stay at Home to Suites, and we regret to hear about the inconveniences you experienced. Our website does announce maintenance, and we're sorry for any confusion with your booking platform. We thank you for your communication with management and trust the resolution process will be effective for you. Your patience and understanding are valued as we constantly aim to enhance guest experiences at our hotel.

10/10 Eccellente

Vishnu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Vishnu,We are stoked to hear that you enjoyed your stay with us! Please do not hesitate to reach out if you have any further comments or suggestions.

2/10 Terribile

Megan

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We specifically reserved a room with a tub so our toddler could have a bath. When we checked in there were none available. We only found out the pool was closed upon attempting to go to it. Even though the pool has been closed for several weeks we received no notification of this. If we had we would have chosen another hotel since it was a necessity for our family. The breakfast provided was inedible. The state of the actual room was horrendous. The faucet is not connected properly to the sink. It lifts completely every time you use it. The grout of the shower was disintegrating, making a mess whenever the shower was used. The curtain in the room did not open either. We found a lighter under the bed, a serious safety concern with a toddler.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 4 apr 2024
Hello Megan, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide accurate information, but we regret if there was a misunderstanding regarding the room amenities. Your comments regarding the room conditions will be shared with our maintenance team for their review and action. We take your feedback seriously and continually work to improve our services.

10/10 Eccellente

Colleen

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Colleen,We're thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!

10/10 Eccellente

Meaghan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Meaghan,We are amped to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience!

10/10 Eccellente

Michele

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Servizi
Check in was very pleasant! To be greeted so nicely was a great start!!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Michele,We are pleased to hear that you had a pleasant check-in experience and felt warmly welcomed by our team. Your comfort and satisfaction are our top priorities, and we hope that your stay continued to meet your expectations. Thank you for sharing your feedback with us.

6/10 Soddisfacente

donna

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Indoor pool in the reason we chose this hotel a and it was not operational and looking at it you can see it’s been a long time since it has been I felt like it was misleading to even list it with a indoor pool however they offered to let us drive to another hotel and use their pool.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello donna,We apologize for any inconvenience you experienced with our indoor pool. Unfortunately, maintenance needs may arise unexpectedly. We appreciate your flexibility in utilizing an alternative option at a nearby hotel. Your understanding is valued as we strive to improve our amenities for all guests.

6/10 Soddisfacente

Travis

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Travis,We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share with us about your experience, please don't hesitate to contact us directly. We value all guest feedback to ensure we provide the best service possible for future visits.

10/10 Eccellente

Wes

Viaggio di coppia, Viaggio di lavoro
Great location, room nice and clean. Only problem was some electrical outlets didn’t work.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Wes,We are pleased to hear you enjoyed our convenient location and found your room clean. We appreciate your feedback about the electrical outlets and apologize for any inconvenience caused during your stay. Our maintenance team will be informed to address this matter promptly for future guests' satisfaction.

10/10 Eccellente

Felix

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Felix,We are happy to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another exceptional experience.

2/10 Terribile

Yajaira

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Yajaira,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback so we can address any issues and improve our services for future guests. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

corinne

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
I requested and paid for a room with a bathtub and when we checked in we were placed in a handicap room with no tub. We went downstairs and asked to be moved and we were informed that they had no other rooms were available with a tub This hotel was not full at all. Very upset!!! Needed the tub for swollen legs from a long day of flying. I will not be staying here again!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello corinne, We apologize for any inconvenience you experienced during your stay. We understand your frustration and will share your feedback with our team for future improvements. For any further assistance or to discuss your concerns, please reach out to our management team directly. Your comfort and satisfaction are always our top priorities.

6/10 Soddisfacente

Kimberly

Viaggio di lavoro, Viaggio con la famiglia
The staff was great and cleanliness as well. However, the elevators worked only half the time, the pool was out of order, our door only latched some of the time. It seemed that maintenance was greatly needed.
Soggiorno di 7 notti a febbraio 2024
Risposta di Manager, il giorno 7 mar 2024
Hello Kimberly, We appreciate your kind words about our staff and cleanliness. We apologize for the inconvenience with the elevators, pool, and door during your stay. We strive to provide a comfortable experience for all our guests and will address your concerns to ensure future visits meet your expectations.

10/10 Eccellente

marsha

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The customer service is top tier. The night shift staff five stars for sure. We were greeted with a smile and even had treats for the kids. Overall the stay was amazing and hotel was very accommodating.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello marsha,We are thrilled to hear that you enjoyed the exceptional customer service provided by our night shift staff and that your overall stay was amazing. Ensuring a warm welcome and a comfortable experience for our guests is always our top priority. Thank you for your kind words, we hope to welcome you back soon!

10/10 Eccellente

Bona

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Friendly staff and big space room. Enjoyed the breakfast. Negatives were thin walls you could hear everything, and no pool was available (but appreciated the staff giving an option of going to the hotel next door to swim but too inconvenient)
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello Bona,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our friendly staff and spacious rooms, as well as our breakfast offerings. We have noted your comments regarding the noise levels and the pool availability for future improvements. We hope to welcome you back in the future for an even better stay.

10/10 Eccellente

Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Pool was not working and breakfast was not good.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 29 feb 2024
Hello Scott,We're sorry to hear that your experience did not meet your expectations. Guest feedback is important to us for improvements. We recommend contacting our management team directly to discuss your concerns in more detail.

8/10 Buono

Cory

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Cory, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Soddisfacente

David

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is showing its age. They were working on painting so perhaps they are sprucing it up. My room was fine and clean, but there were two garbage bags in the hallway that didn't get moved overnight. It was fine for what I needed - a short, over-night stay near the airport. Would not have wanted to vacation there. The exercise room had several pieces of equipment that were not plugged in.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 15 feb 2024
Hello David, Thank you for sharing your feedback with us. We appreciate your understanding that we are undergoing some renovation work to enhance our property. We apologize for the oversight in regards to the garbage bags in the hallway, and we will address this matter with our housekeeping team. We value your stay with us and hope that you had a comfortable experience in the room. Please feel free to contact our management team directly if there is anything we can assist you with.

2/10 Terribile

DARRICE

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Old looking on the inside. Brown mold all around the shower and shower head. Wall papper peeling and completely coming off the wall. Staff entering room withoit notice or knock
Soggiorno di 5 notti a gennaio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello DARRICE,Thank you for taking the time to share your feedback. We're sorry to hear about your experience during your recent stay. We strive to provide a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. We appreciate your valuable input and will make sure to address these concerns with our team. We hope to have the chance to welcome you back in the future for an improved stay.

10/10 Eccellente

Don

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
N/a
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Don,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and apologize for any inconveniences you may have experienced. We strive to provide exceptional service and comfort to all of our guests, and we regret if we fell short of your expectations. Should you have any further concerns, we kindly suggest reaching out to our management team directly so that they may address your specific needs. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Eccellente

Elijah

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was perfect, staff was nice. Only there for a weekend so based off that, it was great.
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 2 feb 2024
Hello Elijah,Thank you for staying with us and for your kind review! We're thrilled to hear that you found your room perfect and enjoyed the service provided by our staff. We appreciate your feedback and hope to welcome you back in the future for another great experience.

6/10 Soddisfacente

Jason

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Decent overall, we would have liked to know the pool was broken before we booked. Very active weed smell in the room refreshed by people smoking into our air intake. Average overall, the room was nice.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 1 feb 2024
Hello Jason, Thank you for your review and for choosing our hotel. We apologize for any inconvenience you experienced regarding the pool and smell. We appreciate your feedback and will take it into consideration to improve our guests' experience. We hope to have the opportunity to welcome you back in the future to provide you with a better stay.

6/10 Soddisfacente

Amiee, Monroe

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello Amiee, We appreciate you choosing our hotel for your stay. We would like to apologize if there were any issues during your visit. We encourage you to reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to host you again in the future and provide you with a better experience.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Disappointing
Hotel was clean and room was comfortable. Big problem was that we had some things stolen from our truck our first night. Front desk told us they would help us out and look at camera footage to see if there was any video of the crime. They haven't been very helpful so far. Police have been more helpful. I thought the area was pretty safe. Disappointing that hotel has not stepped up and looked at the footage for the police. We're waiting for a phone call from them...
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 29 gen 2024
Dear Guest,Thank you for choosing our hotel and taking the time to share your experience. We sincerely apologize for the inconvenience caused by the incident. While we prioritize the safety and security of our guests, reviewing camera footage is at the discretion of law enforcement. We appreciate your patience and cooperation throughout this process. If you have any additional concerns, please feel free to contact our management team directly for further assistance.

8/10 Buono

yudilennis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Almost perfect
It is a beautiful building and nice rooms. The lobby is super comfy with overstuffed pillows I saw more than one tyke just curl up and fall asleep on. However, there were some decisions obviously made at the management level that took away from the experience. Despite reserving a room that sleeps 6, they only stocked it with 2 towels and 5 pillows. I asked both nights of our stay if they had extra, and was told no both times. The included breakfast was delicious, though understocked for a holiday weekend. If they would just add back in the perks to which we are used to at this price point, it would be perfect!
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 29 gen 2024
Hello yudilennis,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the beautiful building, nice rooms, and the comfy lobby. We apologize for any inconvenience caused by the limited number of towels and pillows in your room. We appreciate your patience and understanding on this matter. Regarding the breakfast, we apologize if it seemed understocked during the holiday weekend. Your comments have been noted, and we'll take them into consideration for future improvements. We hope to welcome you back soon for an even better experience.

10/10 Eccellente

Scott

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was super helpful and courteous.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 30 gen 2024
Hello Scott,Thank you for taking the time to acknowledge the helpfulness and courtesy of our staff. It is our utmost priority to provide outstanding service to our guests. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terribile

Ami

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Ami, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had during your stay. We strive to provide exceptional service and would love the opportunity to address any issues.

10/10 Eccellente

Thomas

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 22 gen 2024
Hello Thomas,Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic experience at our hotel. We appreciate your kind words and are glad that we were able to exceed your expectations. We hope to welcome you back soon for another amazing stay!

4/10 Scarso

Tamika

Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Tamika,We're sorry to hear that you didn't have the best experience during your stay. We would love to hear more about your experience so we can address any issues. Please reach out to us directly so we can further assist you. Your satisfaction is our top priority.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Cable on tv did not work and door would get stuck while trying to open or close the room
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 14 gen 2024
Dear Guest,Thank you for sharing your recent experience at our hotel. We apologize for any inconvenience you encountered with the cable TV and the door in your room. We appreciate your feedback and will communicate your comments to our maintenance team for their review. Our goal is to continually improve our guests' experience, and your input helps us in this process. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great value for the money, great value. They aren't always prepared. They run out of towels, plates, etc. You can get a suite with breakfast for $100 CAD/night so it was expected. We will go back. We stayed a week and would do so again.
Soggiorno di 7 notti a dicembre 2023
Risposta di Manager, il giorno 3 gen 2024
Hello Patrick,Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you found our hotel to be a great value for the money. We appreciate your understanding that occasional shortages may occur due to high demand, but please be assured that we do our best to replenish our supplies promptly. We look forward to welcoming you back for another enjoyable week-long stay in the future.

6/10 Soddisfacente

Thomas

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Personale e servizio
The room itself was nice and comfortable. The free breakfast was a mess. There was only 1 waffle maker that was constantly busy. The orange juice was watered down and they ran out of coffee.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 3 gen 2024
Hello Thomas, Thank you for your feedback regarding your recent stay. We are glad to hear that you found the room comfortable. We apologize if the breakfast experience did not meet your expectations. We appreciate your comments and will share them with our team for further improvement.

10/10 Eccellente

JUAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff, rooms and breakfast
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 3 gen 2024
Hello JUAN,Thank you for your kind words about our staff, rooms, and breakfast. We appreciate your positive feedback and are delighted to know that you had a great experience during your stay. We strive to provide outstanding service and amenities to all our guests. We hope to welcome you back again in the near future for another wonderful stay.

4/10 Scarso

Andrea

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
The bathroom was not properly cleaned. Dirty shower and toilet seat. Mounted Shower gel was broken. Room was also not vacuumed.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Andrea,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and rest assured that we will address them to ensure a better experience for our future guests.

4/10 Scarso

Lauren

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolutely gross. Rude staff.
Horrible. Room was not clean (paperclip and snack trash from previous guest was still on the floor so was obvious it hadn’t been vacuumed), bed was sloppily made, shampoo and body was bottles in the shower were empty. It’s a pet friendly hotel but one of the staff was extremely rude and gave me a hard time about my dog being in the lobby. This place is a joke.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 29 dic 2023
Hello Lauren, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience or dissatisfaction you may have experienced. It is regrettable to hear about the cleanliness issues you encountered and the interaction with our staff. We strive to maintain the highest standards of cleanliness and provide exceptional service, and we are sorry we fell short on this occasion. We appreciate your comments and will use them to further improve our operations.

10/10 Eccellente

sylvie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Room had some small damages but it was very clean, only 2 towels for a family of 5 checking in at 1 am not the best but staff were friendly and helpful
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 29 dic 2023
Hello sylvie, Thank you for sharing your feedback with us. We're glad to hear that our staff were friendly and helpful during your stay. We apologize for any inconvenience caused by the limited number of towels in your room. Rest assured, we'll take your comments into consideration for future improvements. We appreciate your understanding and hope to have the opportunity to welcome you back again.

6/10 Soddisfacente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello Jessica,We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would like to address any concerns you may have.

6/10 Soddisfacente

elena

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello elena, We appreciate you taking the time to rate your recent stay at our hotel. We value your feedback and would love to hear more about your experience so we can continue to improve. Please reach out to us directly, as your input is valuable to us. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello Stephen, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, we encourage you to reach out to us directly. We value guest input and would like to address any issues you may have had. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Birgit

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Birgit, We appreciate you taking the time to rate our hotel experience. We would love to hear more about your stay so we can address any issues you encountered. Please reach out to our hotel directly to provide additional feedback. We value your opinion and hope to have another opportunity to serve you better in the future.

10/10 Eccellente

Jacob

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean comfy rooms
The breakfast was great and the staff was greater. We had a great room that was clean and tidy the hostest checking us in was chipper and very helpful. I asked for recommendations and they were spot on. Parking can get tight later in the night when the restaurant is busy but not terrible. Every staff member was attentive kind and genuine. I would definitely recommend this place.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 18 dic 2023
Hello Jacob,Thank you for leaving us such a wonderful review! We're glad to hear that you enjoyed the great breakfast and found our staff to be attentive and helpful. It's great to know that you had a clean and tidy room, and that our hostess provided excellent customer service. We appreciate your feedback about parking and will keep it in mind. We hope to welcome you back in the future and thank you for recommending our hotel!

8/10 Buono

Samuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Samuel,We appreciate you choosing our hotel for your recent stay. We are thrilled to learn that you had a positive experience overall. If there is anything specific you would like to share with us about your stay, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.