Dear Albert, Thank you for your feedback and kind words about our staff. We appreciate your recognition of their efforts to provide excellent service. We apologize for any inconvenience regarding the breakfast and lack of amenities. We'll review your comments to see how we can improve our offerings and facilities to better meet our guests' needs. Your satisfaction is important to us, and we hope to provide a more enjoyable experience for you in the future.Sincerely,Hotel Management

Dear Kimberly, Thank you for staying with us and writing such a complimentary review. We are glad you chose us to be your temporary home and are relieved we met your expectations. Thank you for mentioning how much you loved our team's exceptional service. We are so happy our staff is the highlight of your stay, and we’ll be sure to share your compliments with the team to let them know their efforts are appreciated. All of us at Extended Stay America appreciate your generous compliments, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Diane, Thank you for your wonderful review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Sincerely,Hotel Management

Dear Luke, Thank you for sharing your recent experience with us. We apologize for the cleanliness issues you encountered during your stay and the unusual odor in your room. Providing a clean and comfortable environment for our guests is our top priority, and we regret falling short of your expectations in this regard. We will promptly address this matter with our housekeeping team to ensure our rooms are as fresh and clean as possible. Your feedback is invaluable to us, and we will use it to provide a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Hotel Management

Dear Jeffrey, Thank you for your kind words and for recognizing our team members, Chelsea and Wally! We're thrilled to hear that they provided you with exceptional service and made you feel like part of our family during your stay. Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that you enjoyed your time at our property. We appreciate your feedback and look forward to welcoming you again at Extended Stay America on your next visit!Sincerely, Hotel Management

Dear Deborah, Thank you for being our guest. It is nice you had a pleasant stay. However, we understand your disappointment and frustration. All our rooms have full-size fridges with ice trays for your convenience, so we have no ice machine on our property. Further, we have informed our team to check the refrigerator issues in your room. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our front desk team is always there to help you. Please return whenever you are in our area again for a seamless stay. Sincerely,Hotel Management

Dear Roxanne, Thank you for writing a review of your time with Extended Stay America! We are happy to know you were pleased with our staff, services and price. We appreciate your business and look forward to seeing you again for another memorable experience. Have a great day! Sincerely,Hotel Management

Dear Michae, Thank you for leaving us such a wonderful review. We are glad that you were impressed by our hotel and dedicated staff. Our entire team is devoted to giving every guest an outstanding experience. Your generous comments serve as a great encouragement to each of them to keep doing what they love to do! Thank you, once again, for your kind words. We look forward to welcoming you again to our Extended Stay America anytime your travels bring you back to this area.Sincerely,Hotel Management

Dear Steven, We're thrilled to hear that your experience with us was positive, and we appreciate your kind words about our accommodation and service. Providing excellent service is our priority, and we're delighted to know that we met your expectations during your stay at Extended Stay America. If your travels bring you back, we look forward to the opportunity to welcome you again. Sincerely,Hotel Management

Dear Christopher, We're thrilled to hear you had a wonderful stay at Extended Stay America! Your positive feedback is truly appreciated. Our team strives to provide exceptional experiences, and we look forward to welcoming you back for another delightful visit.Sincerely,Hotel Management

Dear Andriana, We appreciate the outstanding review. We are delighted that you loved your clean suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in the area. Sincerely,Hotel Management

Dear Ralph, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Kevin, We are thrilled you chose Extended Stay America to be your home away from home! We're also glad you liked the fully equipped kitchen. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Raymond, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management

Dear Amanda, Thank you for choosing Extended Stay America. We are pleased to read you enjoyed your stay. Everything we do aims at making our guests feel right at home. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Tami, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Erin, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to Rockford. Sincerely,Hotel Management