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Recensioni per WoodSpring Suites Chicago Romeoville

2.5 out of 5
WoodSpring Suites Chicago Romeoville
1093 Windham Parkway, Romeoville, IL

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 93 su 263 recensioni" "
Valutazione di 8 - Buono. 70 su 263 recensioni" "
Valutazione di 6 - Soddisfacente. 45 su 263 recensioni" "
Valutazione di 4 - Scarso. 21 su 263 recensioni" "
Valutazione di 2 - Terribile. 34 su 263 recensioni" "

8,0/10

Pulizia

7,6/10

Personale e servizio

6,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

DeChe

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Syed

It’s for junkies. The pictures are misleading
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Dawn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was VERY dirty. The floors had not been swept, the walls had dried up substances on them, the sheets were very stained and dirty and the room had a bad smell that would not go away.
Soggiorno di 15 notti a dicembre 2023
Risposta di WoodSpring Suites, il giorno 22 gen 2024
Thank you for providing feedback regarding your stay with us.I am sorry to hear that you were not pleased with the cleanliness of your room during your visit. Providing our guests with a comfortable and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we may have missed the mark. Know that your voice is highly important to us and will be relayed to the housekeeping staff.We look forward to having you back so that we may redeem ourselves and provide you with an even better guest experience.Sincerely,WoodSpring Suites

6/10 Soddisfacente

Hicham

Viaggio di lavoro
Non mi è piaciuto: Servizi
For 2stars and the price, the property is not bad. Serious upgrade on the bed quality, and the rooms on general is needed. I thought that it would be in better shape than found.
Soggiorno di 2 notti a ottobre 2023

2/10 Terribile

Rebecca

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Yuck!
The entire place was dirty. The floors in the front, elevators, room and bathroom were disgusting and piles of gross things in every corner. The pillow cases had stuff on them. The bathroom had hair in the tub, floor and sink. The walls and ceiling are paper thin. We could hear the people next door like they were in our room and the people upstairs stomping all night long. The water in the bathroom dripped. There was only one tiny bar of soap and a tiny mouthwash for amenities. Definitely, not worth the money and had it not been non-refundable and later in the evening, I would have walked out and gone to another hotel. I couldn’t leave fast enough in the morning!
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Pedro

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Russell

Non mi è piaciuto: Pulizia e servizi
Floor in my room desperately needed to be v acuumed and mopped.
Soggiorno di 2 notti a settembre 2023

2/10 Terribile

Angela

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Do not stay here
So as checking in the front desk had to see if they still had a room which we paid for in advance. We got in the elevator going to 4th floor and when going up the elevator shook like the cables were about to break. Got to room and it smelled like urine. Needed towels and had to go back down in elevator. Go back up in the elevator again with the shaking. Shower a bit rusted and cockroaches in bathroom. We went to grab dinner and came back and looked at bed and there were stains on the sheets that looked like dried blood. The pillow made of rubber and plastic. Went downstairs again and the office closed until Tuesday. So no one at desk. The beds so uncomfortable didn’t sleep a wink. Had to sleep in a chair due to bedsheets stained and felt so dirty being there
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Cornell

Soggiorno di 1 notte ad aprile 2023

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Nice staff- be aware it’s not a standard hotel.
This is a rent-by-the-month/week/day sort of place. Not really a hotel you go stay at on a trip. No coffee, not in great condition, no front desk staff for most hours as most folks live there or in the parking lot. That said, the staff present when we checked in were friendly, people were quiet, and we had no major issues.
Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

scott

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel but the need USB charging ports
Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

Jose

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a marzo 2023

4/10 Scarso

Linda

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Had to go down to the service desk 3 times because key card would not work. 4th time the guy came up to finally open the door.
Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

Jose

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2023

4/10 Scarso

Jackie

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had my clothes stolen and my room smells like cigarettes every single time I go to bed. Plus at the front when I told them that someone stolen my clothes they didn’t even care. Plus it’s also sketchy. I don’t recommend staying here. Plus they don’t even have wi-fi or breakfast. Also they don’t have a pool or hot tub.
Soggiorno di 11 notti a gennaio 2023

6/10 Soddisfacente

Jon

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2022

6/10 Soddisfacente

Arthetta O

Non mi è piaciuto: Servizi
Soggiorno di 1 notte a novembre 2022
Risposta di Hotel Manager, il giorno 5 dic 2022
Dear Aretha,Thank you for taking the time to review our hotel. Your feedback is important as it helps us to improve. We invite you to stay with us again and hope to do better next time.

2/10 Terribile

James

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Place is dirty, noisy, bugs everywhere, everything costs extra. All around terrible. Do NOT stay here. Expedia tried to get me a refund for the unused days but the hotel wouldn't budge so was stuck here for an entire miserable month.
Soggiorno di 28 notti a settembre 2022
Risposta di Hotel Representative, il giorno 1 nov 2022
Thank you for choosing us and sharing your experience. We truly regret that we were unable to exceed your expectations. We strive daily to provide safe, clean and low cost options to our guests. Your feedback is not the perception we want to give. Please contact us directly so that we can try to make things right for you.

2/10 Terribile

David

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was inexpensive but you had to pay extra for things garbage left in hallway room wasn't swept limited toilet stuff have to pay for basic cooking stuff and it is far away from everything and it is in a an area of whearhouses and churches
Soggiorno di 14 notti a settembre 2022

8/10 Buono

WEN ZHI

Soggiorno di 1 notte ad agosto 2022

4/10 Scarso

Lynwood

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 7 notti a giugno 2022

2/10 Terribile

Brittany

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The customer service was decent enough and on surface-level the room was clean, kind of basic, but not an issue for me. Unfortunately, they have pest issues because people are living there and that is a hard no in my book.
Soggiorno di 1 notte a maggio 2022
Risposta di Brian -Guest Engagement Team - WoodSpring Suites, il giorno 7 lug 2022
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Brittany. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

10/10 Eccellente

rich C

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was basic with an average bed, average lighting but it was clean. Awesome to have a full size fridge, stove top, microwave etc. Many do stay here for long term work ie: pipe fitters etc. The staff was very nice and I felt safe at the facility. I like the fact that house keeping only comes every 2 weeks unless you pay additional. The wifi standard free service SUCKS. Purchase the 6 dollar extra fee for a faster wifi connection. For a price of about 70 dollars per night, this hotel is a complete steal. I would go here again. No issues. Let's clear some stuff up. There are some broken down vehicles in the parking lot. I believe these vehicles at one time belonged to staff or they would have them towed. The one vehicle appears to block the plow in so it does not get stolen.
Soggiorno di 8 notti a maggio 2022
Risposta di Brian -Guest Engagement Team - WoodSpring Suites, il giorno 7 lug 2022
Hello Rich. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

6/10 Soddisfacente

Ashley

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia
We had to wait 30 minutes for someone to come to the desk to check us in.
Soggiorno di 1 notte ad aprile 2022
Risposta di Brian -Guest Engagement Team - WoodSpring Suites, il giorno 5 mag 2022
Thank you for taking the time to rate and review your stay with us, Ashley. We hope that you give us another chance to show you a much better experience without such delays. We apologize for the impact that this created, but wish you all the best in your future travels.

4/10 Scarso

Tamar

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e comfort della camera
The room was very nice but it was not clean .the room had a file smell I had to clean the toilet and sink ..wipe off desk to eat ...the floor was very nasty ...it wasn't mopped or swept .I will not stay again
Soggiorno di 1 notte ad aprile 2022
Risposta di Brian -Guest Engagement Team - WoodSpring Suites, il giorno 5 mag 2022
Thank you for taking the time to rate and review your stay with us, Tamar. Thank you for your constructive feedback and we can assure you that we will be addressing this with our team directly. We sincerely apologize for any inconvenience that this caused and do hope that your future travels are both comfortable and pleasant.

2/10 Terribile

Patricia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DON'T STAY THERE.
I was unable to stay. Arrived late could not get help to check in. Felt very unsafe with unsavory characters in the parking lot. The expectation to wait in the parking lot for up to 45 minutes after 8PM is ridiculous. I believe people use the hotel as a living situation. Felt very unsafe. The one person i could talk to on the phone was very rude.
Soggiorno di 1 notte a marzo 2022
Risposta di Brian -Guest Engagement Team - WoodSpring Suites, il giorno 5 mag 2022
Hello Patricia. Thank you for taking the time to rate and review your stay with us. We will make sure that we address these concerns with our team as we never want you to feel any kind of uneasiness. We apologize for the impact that this had during your stay and we hope that your future travels are both comfortable and pleasant.

6/10 Soddisfacente

Paul

Carpeting
I prefer carpet flooring in the room
Soggiorno di 1 notte a febbraio 2022
Risposta di Brian -Guest Engagement Team - WoodSpring Suites, il giorno 10 mar 2022
Thank you for taking the time to review your stay with us, Paul. Thank you for staying with us and offering your feedback. We are always striving to improve and your feedback will help us do just that.

10/10 Eccellente

Katrina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2022
Risposta di -Brandon, Guest Engagement Team - WoodSpring Suite, il giorno 12 gen 2022
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!

10/10 Eccellente

Nina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di -Sarah, Guest Engagement Team - WoodSpring Suites, il giorno 6 gen 2022
We are so happy to see that you enjoyed your time with us, Nina! We truly appreciate you taking the time to rate us! Please come back to see us soon!

10/10 Eccellente

Jonas

Soggiorno di 7 notti a novembre 2021

8/10 Buono

Rhonda

Soggiorno di 7 notti a novembre 2021
Risposta di -Sarah, Guest Engagement Team - WoodSpring Suites, il giorno 8 dic 2021
Thank you so much for your great rating, Rhonda! We would love to welcome you back the next time your travels bring you this way!

6/10 Soddisfacente

Briana

Mi è piaciuto: Personale e servizio e comfort della camera
Not as clean as I expected. Only gave 2 towels for 2 people. Pros: it’s a bed and a shower, all we needed. The price is too high for what is provided.
Soggiorno di 1 notte a luglio 2021
Risposta di -Sarah, Guest Engagement Team - WoodSpring Suites, il giorno 27 ott 2021
Thank you for your review and comments, Briana. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.

10/10 Eccellente

Oscar

Soggiorno di 15 notti a settembre 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2021
Risposta di -Claire, Guest Engagement Team - WoodSpring Suites, il giorno 21 set 2021
Thank you so much for your amazing rating! We are so happy to see that you enjoyed such an amazing stay! We can't wait to see you again the next time your travels bring you this way!

2/10 Terribile

Shaun

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Very nasty
Soggiorno di 2 notti ad agosto 2021
Risposta di -Claire, Guest Engagement Team - WoodSpring Suites, il giorno 31 ago 2021
Hello Shaun. Please accept our sincerest apologies for the issues that you encountered with pest sightings. We never want your time with us to be interrupted by this and we are terribly sorry for any inconvenience that this caused. We can assure you that we will forward this concern to our pest control provider for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.

6/10 Soddisfacente

Estela

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a luglio 2021
Risposta di -Brandon, Guest Engagement Team - WoodSpring Suite, il giorno 26 lug 2021
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

8/10 Buono

Razel

Mi è piaciuto: Pulizia
Soggiorno di 7 notti a luglio 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean very well presented really enjoyed it
Soggiorno di 1 notte a luglio 2021
Risposta di -Brandon, Guest Engagement Team - WoodSpring Suite, il giorno 21 lug 2021
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!

2/10 Terribile

Ryan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2021
Risposta di -Brandon, Guest Engagement Team - WoodSpring Suite, il giorno 16 lug 2021
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

4/10 Scarso

Kara

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a luglio 2021
Risposta di -Brandon, Guest Engagement Team - WoodSpring Suite, il giorno 19 lug 2021
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

4/10 Scarso

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
BEWARE!! This was not a hotel. People live there full time. No less than two people were smoking pot in their cars in the parking lot when we arrived. Our “suite” had no dishes and no toiletries. Not even hand soap. Our room reeked off marijuana including the bedding. We felt so unsafe here we didn’t even stay the second night we booked. Do not stay here!
Soggiorno di 2 notti a luglio 2021
Risposta di -Claire, Guest Engagement Team - WoodSpring Suites, il giorno 12 lug 2021
Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

4/10 Scarso

william

DISAPPOINTED
I'm used to SONESTA . I guess that's why I was disappointed
Soggiorno di 6 notti a luglio 2021

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
God
Soggiorno di 1 notte a giugno 2021
Risposta di -Claire, Guest Engagement Team - WoodSpring Suites, il giorno 29 giu 2021
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The outside bottom of the bathtub had a considerable buildup of dirt. Some small amount of dark mold. On the good side the check in clerk was very pleasant and professional. He didn’t balk at allowing me to view the room prior to paying. Also no issues with either of my small dogs (11 & 13 lbs). All and all not the most elegant place to stay but pleasant and adequate
Soggiorno di 1 notte a giugno 2021
Risposta di -Brandon, Guest Engagement Team - WoodSpring Suite, il giorno 17 giu 2021
Thank you for your review. We are happy to see that you enjoyed your overall stay, and appreciate your feedback regarding the cleanliness of the bathroom. We will make sure that we forward this information to our staff at the property for immediate action and resolve. All the best in your future travels!

10/10 Eccellente

Brittany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay!!
Good stay very clean☺ its like my own studio apartment when im there
Soggiorno di 1 notte a giugno 2021
Risposta di -Claire, Guest Engagement Team - WoodSpring Suites, il giorno 14 giu 2021
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, Brittany! We look forward to welcoming you back the next time your travels bring you to the area!

10/10 Eccellente

Venkatesan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good comfortable stay
The hotel is pretty close to the highway and easy to get to . Also it's surprisingly clean
Soggiorno di 3 notti a maggio 2021
Risposta di -Brian, Guest Engagement Team - WoodSpring Suites, il giorno 1 giu 2021
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

2/10 Terribile

Amanda

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Never again
There was a fight that broke out in the hallway & roaches in the bathroom. Never again will I stay there.
Soggiorno di 1 notte a maggio 2021
Risposta di -Claire, Guest Engagement Team - WoodSpring Suites, il giorno 28 mag 2021
Hello Amanda! We are so disappointed to read that there were possible pest sightings, and a troubling encounter! We take these reports very seriously and will make sure that we forward this to our pest control provider and front desk team to prevent these issues in the future.

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location. Nice little city around
Soggiorno di 7 notti ad aprile 2021
Risposta di -Claire, Guest Engagement Team - WoodSpring Suite, il giorno 20 apr 2021
Thank you for reviewing your stay. Our staff loves to see when a guest leaves happy, and we hope that we have another opportunity to host you in the future!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Hotel was so loud. Screaming kids and barking dogs. I needed a pet friendly option. But I will look harder in the future because the atmosphere was less than desirable. Front desk staff was pleasant however one of the crew came in without a mask. Several guests milled about without masks.
Soggiorno di 1 notte ad aprile 2021
Risposta di -Carrie, Guest Engagement Team - WoodSpring Suite, il giorno 20 apr 2021
Thank you for your review. We are so disappointed to see that you experienced issues with noise levels. We also appreciate you bringing the lack of masks to our attention so that we may address this with our team so that each guest that comes to our hotel feels safe. If you are ever in need of simple, clean and comfortable stay, we hope you keep us in mind!

2/10 Terribile

Viaggiatore verificato

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Ay poco espacio para parqueo ayudaría un poco más de establecimiento
Soggiorno di 1 notte ad aprile 2021
Risposta di -Brian, Guest Engagement Team - WoodSpring Suites, il giorno 13 apr 2021
Thank you for your review and feedback. We are so sorry for any issues that you had with parking and will work with our management team to help us improve in this area. Thank you for allowing us to host you and we wish you all the best in your future travels.