We truly appreciate your detailed feedback regarding your recent stay with us. It brings us joy to hear that you found our staff to be friendly and welcoming, and that you enjoyed the overall cleanliness and freshness of your room.We apologize for any discomfort caused by the bedding size not being suitable for sharing and for the firmness of the beds as well as the softness of the pillows. Your comfort is of utmost importance to us, and we will certainly take your comments into serious consideration as we strive to enhance our accommodations and guest experience.Please know that your feedback is invaluable to us, as it helps us identify areas for improvement and ensures that we continue to deliver exceptional service. We sincerely hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Thank you for choosing our hotel!

It sounds like you had a positive experience with the staff and enjoyed your room. If you have any more feedback or details about your stay, feel free to share!

Kia ora Mariette, We apologize sincerely for the inconveniences and disappointments you encountered during your stay. We value your feedback and will take the necessary steps to address these issues to ensure a better experience for all our guests. Thank you for bringing these matters to our attention. We hope to welcome you back for a better experience in the future.Nga mihi, Awa Hotel

I'm sorry to hear that your experience with us was not as expected. We always aim to provide the best service and experience for our guests. If there are specific areas where we can improve or if you'd like to share more details about your stay, please feel free to reach out. Your feedback is valuable to us, and we'll do our best to address any concerns you may have.

It's great to hear that our staff made a positive impression on your stay, and we appreciate your feedback regarding your overall experience.We apologize for any inconvenience caused by the room layout and amenities. Your comments about the lack of furniture and storage space will be taken into consideration as we continuously strive to enhance our guests' comfort. We'll also review the soundproofing measures to ensure a quieter environment for our guests.Regarding the sensor light outside your room, we'll investigate this issue to prevent any further disruptions during the night.We're pleased to know that you found our pricing competitive and would consider staying with us again. Please feel free to contact us directly for any specific room requests or preferences for your future visits, such as avoiding the bottom floor.Thank you again for sharing your thoughts, and we look forward to welcoming you back for a more enjoyable stay.

Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be of good value for money and appreciated our convenient location.Your feedback is important to us, and we are pleased that we were able to meet your expectations during your stay. If there is anything else you would like to share or if you have any suggestions for how we can further improve our services, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay in the future.

Thank you for sharing your experience of your recent stay with us. We're glad to hear that you found our room rates reasonable and that you appreciated the decent shower and space in your room.We apologize for any inconvenience caused by the location and the comfort of the bed. Your feedback regarding the noise and the condition of the pillows is valuable to us, and we will address these issues with our team to ensure a more comfortable and enjoyable experience for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay next time.

We're sorry to hear about your experience with some of our staff members and the breakfast service. We strive to provide excellent service and we regret that we fell short of your expectations in this regard.Your feedback regarding the language proficiency of our morning staff and the breakfast experience has been noted, and we will address these issues internally to ensure better communication and service quality in the future.We appreciate your feedback and hope that we can make improvements to better serve our guests. If there's anything else you'd like to share or discuss, please feel free to reach out to us directly.

Thank you for your review! We're glad to hear that you found our hotel clean and a good value for your money. We strive to provide a comfortable and affordable stay for all our guests, and we're happy that you had a positive experience. If you have any suggestions or feedback for us to improve further, feel free to let us know. We look forward to welcoming you back in the future!

Kia Ora KishanThank you very much for your honest feedback. We are sorry to hear you are unhappy with our customer service. We will work hard to improve our front staff. We hope to see you in the near future.Nga mihi,AWA Hotel

I'm glad you had such a positive experience. If there's anything specific you enjoyed or would like to share about your stay, feel free to let me know. Your feedback is valuable and helps us continue to provide excellent service. Thank you for choosing us, and we look forward to welcoming you back in the future!

Kia Ora,Thank you for your honest feedback, we value all of our guests opinions and implement them accordingly. We look forward to seeing you in the future.Nga mihi,AWA Hotel

Kia ora Mayumi, Thank you for choosing Awa Hotel!We hope we get another opportunity to welcome you back in the future! Nga Mihi, Awa Hotel

Kia Ora Jodi,Thank you very much for your honest feedback about you recent stay with us. We look forward to seeing you in the near future. Nga mihi, AWA Hotel

Kia Ora Karen,We are sorry to hear your stay was uncomfortable, we will take into account your suggestions. We kindly appreciate your feedback and hope to see you again in the future. Nga mihi,AWA Hotel

Kia Ora Frank,We appreciate and thank you for your honest feedback. We take pride in implementing our guests suggestions into our Hotel. We look forward to seeing you in the near future.Nga mihi,AWA Hotel

Kia Ora Omar,Thank you very much for your honest feedback we take pride in implementing our guests suggestions into our Hotel. We look forward to seeing you in the future.Nga mihi,AWA Hotel

Kia Ora Jeremy,Thank you for taking the time to leave us a review and share your experience with us.We look forward to welcoming you backKind Regards

Thank You Isobel

Thank you Mai for your Review

Thank you for taking the time to share your feedback with us.We appreciate your comments about our comfortable beds and the amenities provided in the room, such as the kettle and tea bags. We strive to offer a cozy and convenient stay for our guests, and we are glad to hear that you found these aspects satisfactory.We apologize if the view from your room did not meet your expectations. We understand that a pleasant view can enhance the overall experience, and we will take your feedback into consideration for future improvements.Thank you for highlighting our free parking facility. We aim to provide added convenience for our guests during their stay.We value your feedback as it helps us improve our services and better meet the needs of our guests. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

We're thrilled to hear that our product has exceeded your expectations and made a positive impact on your daily life. Providing top-notch quality and excellent customer service are our top priorities, so we're delighted that you had a positive experience with both. Your recommendation means the world to us! If you ever need anything else or have any questions, don't hesitate to reach out. We're here to help.

Kia ora Timothy, Thank you for taking the time to leave us a review! Your feedback is greatly appreciated and helps us improve our services. We're glad to hear that you enjoyed your experience with us. We hope to welcome you back again soon! Nga mihi Awa Team

Kia ora Carlene, Thank you for your kind words! We're delighted to hear that you enjoyed our service and found our establishment clean and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Nga mihi, Awa Team

Kia ora Otto, Thank you for taking the time to leave us a review. We are glad to hear you enjoyed our rooms. If there is anything else you would love for us to know please feel free to share, your feedback is valuable to us. We look forward to welcoming you back again! Nga mihi, Awa Team

Your feedback regarding the toilet paper and milk capsules is greatly appreciated. We apologize for any inconvenience caused by the smaller-sized toilet rolls, and we will certainly take your comments into consideration to ensure our guests have a comfortable stay. We're glad to hear that you found the neighboring dairy convenient for purchasing additional supplies.It's wonderful to know that you enjoyed our lobby area with its impressive amenities, including massage chairs, a pool table, and various games. We're delighted that you were able to enjoy your KFC dinner in our restaurant area and that your kids appreciated the cool views of the Gondolas from your room.Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!AWA Team

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great stay with us and that everything was easy for you.Ensuring a seamless and enjoyable experience for our guests is our top priority, and we're delighted that we were able to achieve this during your visit.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

Thank you for taking the time to share your detailed feedback with us. We truly appreciate your thorough review and are glad to hear that overall, your stay met your expectations and provided everything you wanted and needed. We apologize for any inconvenience caused by the 50 deposit process. Your feedback regarding the handling of international credit cards is valuable to us, and we will review our procedures to ensure a smoother experience for our guests in the future.Regarding the parking situation, we understand your concerns and will take them into consideration as we strive to improve our facilities and amenities for our guests' convenience and safety. We're delighted to hear that you found our property to be a great value and the perfect stopover hotel while passing through Rotorua. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Hi Petra, due to you booking skyline view room it is facing the road to the skyline. We understand this is one of inconveniences and will discuss as a team how we can improve this issue, We appreciate you took the time to leave us a review We are all about improving as a Hotel and Team so will take this feed forward into Consideration. Thank you for staying with us, We wish you all the best on the rest of your Journey!Kind Regards

Thank you for sharing your feedback with us. We're glad to hear that you found the room clean, but we apologize for any inconvenience caused by the layout of the bathroom. Your suggestion regarding separating the wet and dry areas is appreciated and will be taken into consideration as we strive to enhance our guests' experience.Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. If there are any other areas where we can improve or if there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a much-improved experience.

Kia ora Miki, Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear about your experience.Nga mihi, Awa Team

Kia ora Nigal, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointments you encountered during your recent stay at our property.We deeply regret the cleanliness issues you experienced in your room and the lack of essential amenities provided. Your feedback regarding the condition of the table, the absence of face cloths and spoons, is concerning and not reflective of the standards we strive to maintain.I can also assure you, that you were not given used toilet rolls. By providing smaller rolls, we aim to:Enhance hygiene: Smaller rolls mean less contact and potential contamination, promoting a cleaner restroom experience.Reduce waste: Using smaller rolls ensures only necessary amounts of toilet paper are used, contributing to our sustainability efforts.We also apologize for any discrepancies in pricing that may have occurred. Our aim is to provide fair and competitive rates to all our guests, and we regret any frustration this may have caused.Your feedback is invaluable to us, and we will address the issues you raised with our team to ensure that they are rectified promptly. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Nga mihi, Awa Team

Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall. If there is anything specific you feel we could improve upon to earn a full 5-star rating next time, please don't hesitate to let us know. We're always striving to provide the best possible experience for our guests.

We are deeply sorry for the disappointing experience you encountered during your recent stay with us. It is disheartening to hear about the lack of cooperation and professionalism you experienced from our owner, as well as the issues with the air conditioning that affected your comfort.Please know that this falls well below the standards we aim to uphold, and we are committed to addressing these issues promptly to prevent similar occurrences in the future. Your feedback is invaluable to us, and we take it seriously.We truly apologize for the impact this had on your stay, and we are dedicated to regaining your trust. If there is anything further you would like to discuss or if there are any steps we can take to make amends for your experience, please do not hesitate to reach out to us.

Your feedback is valuable to us, and we will use it to make necessary improvements to enhance the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

Thank you for your response. If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and strive to ensure a positive experience for all our guests.

Thank you very much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your experience and found our establishment to be nice and clean. Maintaining a high standard of cleanliness is incredibly important to us, and we take great pride in providing a comfortable and hygienic environment for our guests to enjoy.Your positive comments mean a lot to us and serve as motivation to continue delivering exceptional service. If there are any areas where we can further improve or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're always here to listen and ensure that your next visit with us is even more enjoyable.Once again, thank you for choosing us, and we look forward to welcoming you back soon!

We're thrilled to hear you had a great experience with us. Thank you for your kind words about our clean and spacious rooms, as well as our friendly staff. We can't wait to welcome you back.

Thank you Jenny

Thank you for your feedback. We're delighted to hear that you found our room spacious. We strive to provide comfortable accommodations for our guests, and we're glad that you enjoyed your stay. We hope to welcome you back again in the future.

Kia ora Bridgett,Thank you for bringing your concerns to our attention. We're truly sorry to hear that you found the bed uncomfortable during your stay. Providing our guests with a restful night's sleep is of utmost importance to us, and we sincerely apologize for falling short of your expectations in this regard.Your feedback regarding the mattress comfort is invaluable to us, and we will certainly review our bedding options to ensure a more comfortable experience for our guests. We appreciate your recommendation for mattress toppers and will explore this option further.We apologize for any inconvenience caused and hope to have the opportunity to welcome you back for an improved stay in the future.Nga mihi,Awa Team

We're thrilled to hear that you enjoyed our customer service and found our facilities clean. Thank you for your kind words! We can't wait to welcome you back for another great stay. Let us know if there's anything else we can do to make your next visit even better

Thank you Seoyoun for taking the time to leave us a review. Kind Regards

Kia ora Anthony,Thank you for your kind words! We're thrilled to hear you had an excellent stay with us. Looking forward to welcoming you back soon!Nga mihi,Awa Team

Kia ora Bill, Thank you for your feedback! We understand your concern about parking limitations and dining options due to our location. We'll definitely consider this for future improvements. Appreciate your input. We hope to welcome you back again!Nga mihi, Awa Team

Kia ora Carol, Thank you for sharing your feedback with us. We're deeply sorry to hear about your discomfort with the beds during your stay, particularly given your condition. Your comfort is of utmost importance to us, and we regret any inconvenience caused.We appreciate your understanding and patience and are genuinely sorry for the impact this had on your rest. Your comments regarding the beds have been duly noted, and we will address this matter to ensure a more comfortable experience for all our guests in the future.We're pleased to hear that you found our facilities clean and tidy, and that our staff provided pleasant service. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Nga mihi,Awa Team

Thank you for your glowing review! We're thrilled to hear that you had an awesome experience with our service. Your satisfaction is our priority, and we look forward to providing you with more exceptional stays in the future.

Thank you for your glowing review! We're thrilled to hear that you had an awesome experience with our service. Your satisfaction is our priority, and we look forward to providing you with more exceptional stays in the future.

Kia ora Sofia, Thank you for your kind words about our hotel and staff. We're delighted to hear that we could assist you during a challenging situation. We apologize for the inconvenience with the car park and appreciate your feedback. We'll certainly look into improving security measures. We're glad you found the hotel very good overall and appreciate your understanding. We hope to welcome you back for another enjoyable stay.Nga mihi,Awa Team

Thanks Radhia for your review, Very pleased we were convenient and close to everything you had planned. Thank you Again!