Hotel a Rusebeya

“Really enjoyed the 2-night stay here. Lovely lake, lovely surroundings, and the grilled lake tilapia delicious. Be careful using google maps, as it may guide you to a grazing field with no exit.”

“Colazione magnifica Pulizia camere stupenda vista super camere grandi e silenzio”

“L'hôtel réservé est fermé. On nous a proposé un hôtel en construction portant un autre nom dont la finition n'est pas terminee : chambre non terminée, fils électriques qui traîneent, pas d'eau chaude, lumière passant par la porte mal posée, escalier aux marches toutes inegales très dangereuses ,absence de mains courantes, pas de TV installée, pas de restaurant installée, pas de roof top accessible etc.Des images ont été prises. La réservation ne correpondait en rien à l'hôtel réservé ...

“There is no beach and the gate was shut when I arrived and had to wait an hour. The phone number was disconnected and there was a chicken that made noise waking me up 3 am. Not impressed ”

“La chambre était propre et les personnels étaient très courtois ”

“Home away from home ”

“Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not.”

“I informed you that they declined my check in and i am waiting for my refund. ”

“Old school no elevator for family with kids ”

“Beautiful views of Lake Kivu. The staff were extremely helpful and friendly. We had a very relaxing stay. ”