Thank you so much! We appreciate hearing about how good our breakfast is. Can't wait for you to join us in the future!

Thank you so much!

Thank you for your feedback.

Thank you for these wonderful scores!

Thank you so much for your review!

I am sorry that there was a delay at check-in. However, this was not a mistake on our (the hotel's) end. When the reservation came through the 3rd party (expedia) it came through as the last name "II" and the first name "richardlovejoy". When we make reservations at the hotel, we are very clear and will repeat the information back to the guest, to prevent issues like this from happening. We just had someone who made a reservation for Russellville AL, instead of Russellville AR. We had a room for her fortunately, but we work diligently to prevent this.

Thank you so much for bringing this to my attention. I checked our housekeeping logs and it looks like your room was serviced on the 1st of Oct. I am checking with the housekeeper who serviced your room and I will bring this review to her attention. As well as her supervisor!

Thank you so much for your review! Actually, we stopped advertising the hot tub when it had first become unusable. In fact, there was discussion of closing the pool all together to make more meeting room space. But after much discussion with Marriott, we are going to repair our hot tub and make it usable again! I don't know how long it will take, but the next time you come through, hopefully we will get a 5/5!

We appreciate your stay and giving us these wonderful scores!

Thank you so much for your review! We appreciate your feedback!

Thank you so much for your review! Did you report this issue to the front desk during your stay? I'm sure the front desk would have been happy to move you to another room and even upgrade you to a room you were happy with. I have reported it to our maintenance and housekeeping team and they will check on this and fix this issue. Thank you for bringing it to our attention.

Thank you so much for your review! We appreciate your feedback!

Thank you so much for your review!

Thank you so much for your review!

Thank you so much for your review! I understand you prefer not to give specifics, but we would love to know what we could do in the future to get that 3/5 to a 5/5.

Thank you so much for your wonderful review!

Thank you so much for your review! I love reading this!

Thank you so much!

Thank you for the score! Our staff loves seeing we ranked 10/10!

Thank you so much! We are so glad to hear this!

Wow! what a wonderful review, five stars. On behalf of the entire hotel team, I want to thank you for sharing about experience at the Fairfield by Marriott.I would like to extend on behalf of our entire organization our gratitude for your continued patronage. Your comment's regarding our business is most appreciated.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Ms. Carey,Thank you for choosing the Fairfield by Marriott Russellville. We appreciate that there are many competitive businesses to ours and therefore we are delighted that you visited us. This is all the more reason why we are very saddened that you did not have the positive experience that you and all of our guests deserve. Rest assured that we will continue to strive to see that others do not have your regrets. By the way, we only assign room types that are booked by the third party not any different, we do not differentiate. Please ask front desk to change the room type if handicap room is not needed.

Thank you for choosing the Fairfield by Marriott, Russellville.We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests and especially those willing to provide their positive perspective with the online world and beyond. Please revisit us soon and often.

Thank you for choosing the Fairfield by Marriott, Russellville.We are honored by the review you posted about your experience with us. While we are constantly told face to face how much guests enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.