Chalet a Sainte-Croix

“Very nice location and close to a lot of beautiful nature walks. Very new and clean unit. But customer service was not available. I was never able to reach host by phone or email. Needs more instructions on how to work thermostats for heater and air conditioning.”

“Bel endroit”

“Beau chalet avec une belle ambiance. L'arrivée était facile avec le code de la porte. Points à ameliorer: Nous n'avions pas accès aux postes de télévision de base ( TVA, Radio Canada. ) Et malgré une communication le problème n'a pas été regléIl n'y avait aucun linge de table ( serviette a vaisselles)au niveau de lanpropreté: il faudrait nettoyer le ventilateur de salle de bain.Le micro-onde ne fonctionnait pas.”

“Severe security problems: one evening people came and said that they rented our unit and showed us a confirmation with our unit number. It turned out they were booked in the unit next door and got the wrong confirmation. ok, might happen, but they were able to open *our* door with *their* code!!!If you write to the manager, you only get AI generated answers but nobody cared about the problem. It wasn't fixed within 24 hours after reporting. At this time, there were three working PIN codes for...

“I experienced issues right from the beginning.I booked our stay for June 2026 back in February 2026, but for months I was unable to get any response through VRBO despite sending multiple messages to the host. I'm still not sure what happened with the communication breakdown.Then, two weeks before our trip, our reservation was unexpectedly cancelled through VRBO. In a panic, I searched for the rental online and contacted the property management company directly to discuss the cancellation. They...

“Nous avons passé un très beau séjour en famille dans ce chalet. L’endroit est calme et paisible pour une vraie détente. Le chalet est propre et confortable. La communication avec le gestionnaire était très appréciée. À recommander.”

“house and location could be great except that hosts do not provide any help during stay even with urgent issues and communucation with host is circular and likely only AI driven. Door lock on the condo didnt work and during our 2 day stay nobody came to fix it in spite of false promises of service. I hope that in the future there will be somebody on the site that can do at least these very basic and essential repairs.”