4/10 Scarso
Massimiliano
Viaggio con la famiglia
6 apr 2024
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We didn't really have a pleasant stay at this property, but above all we were disappointed by the response or the lack of apology that we expected.
The hotel was full of worms.
They were everywhere, not only outside but in the room, near the hotel laundry, in the internal children's play area, near the kitchens and in the dining room. Our terrace was full of them and we couldn't open the windows otherwise they would immediately enter the room.
The staff, who generally speak English with difficulty, justified themselves by saying that it was humid. It was also humid in other places in the area, and I certainly didn't see any worms. And anyway it was not an isolated episode, but an impressive quantity that could only be resolved with a specific treatment.
Even the cleaning of the room, especially the bathroom, left something to be desired.
I also have an accommodation facility with a very large park, and when problems with insects or pests arose, I immediately proceeded to call the appropriate disinfestation companies, as well as whenever inconveniences occurred which ruined the stay, we refunded our guests. Here we did not receive the slightest attention or apology for a holiday that we expressly defined as decidedly unpleasant at check-out. They told us that a manager would contact us but after a week no one showed up.
It's a pity because the structure is suggestive and has a spectacular view, but it is poorly managed, and the quality-price ratio for a 4* is unjustifiable.
Massimiliano
Soggiorno di 2 notti a marzo 2024
