Exterior

Reviews of TownePlace Suites by Marriott Salt Lake City Draper

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 183 out of 268 reviews" "
Rating 8 - Good. 59 out of 268 reviews" "
Rating 6 - Okay. 14 out of 268 reviews" "
Rating 4 - Poor. 3 out of 268 reviews" "
Rating 2 - Terrible. 9 out of 268 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mary, Missoula

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there late in the day, grocery store nearby to pick up something from the deli for dinner. Winner, winner, chicken dinner!
Stayed 1 night in May 2024
Response from Marci J on 20 May 2024
Mary, thank you for staying with us. We're glad you enjoyed the experience and found the adjacent grocery store convenient and help. We can't thank you enough for the thoughtful and fun review.

10/10 Excellent

Alisa, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Centrally located, very clean and great breakfast!
Stayed 2 nights in Apr 2024
Response from Marci J on 25 Apr 2024
Alisa, we're glad you had a great experience at our hotel. We enjoyed serving you and hope your travels bring you back our way again soon. Breakfast will be waiting! :)

10/10 Excellent

Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful, definitely recommend
Stayed 1 night in Apr 2024
Response from Marci J on 14 Apr 2024
Boston, thanks for recommending our hotel to others. We can't thank you enough. We hope we can serve you again in the near future. All our best!

10/10 Excellent

Mark, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marci J on 3 Mar 2024
Mark, thank you so much for taking your time to rate your stay at our hotel. We hope we can welcome you back again soon.

6/10 Okay

Ivan

Travelled with family, Travelled with pets
Liked: Amenities
Not pet friendly!
Stayed 1 night in Jan 2024
Response from Marci J on 27 Jan 2024
Hi Ivan, thank you for leaving your feedback. We are pet friendly, and our pet fee is 100 per stay to cover additional cleaning costs upon check out of the pet occupied room. Our team must do additional deep cleaning to avoid any allergy issues with future guests. Please reach out to us directly if you have additional questions or wish to discuss a specific experience. Thank you!

10/10 Excellent

Martha

Stayed 3 nights in Dec 2023
Response from Marci J on 1 Jan 2024
Martha, we're glad you had a great stay with us. Thanks for sharing and recommending. We hope we get to welcome you back again soon. Happy New Year!

10/10 Excellent

Carolina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all! The girls were able to accommodate us to an early check in and also to a late checkout. I definitely recommend this hotel!
Stayed 2 nights in Dec 2023
Response from Marci J on 1 Jan 2024
Carolina, we're delighted your stay with us was complaint free, and we were able to accommodate an early check in and late check out. We can't thank you enough for recommending us, and we can't wait to serve you again. All our best!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice, clean hotel and a great continental breakfast with an amazing view of the mountains. But why isn't the TV mounted on the wall in front of the beds? It's on the wall by the bathroom. It has an extension and swivel but when you go to the restroom you have to move it back to the wall to get by.
Stayed 3 nights in Nov 2023
Response from Marci J on 13 Dec 2023
Cheryl, thank you so much for letting us know you had a great stay with us. The mountain view is amazing, and we're glad you enjoyed it. We'll share your feedback on the television mounting with the team for a suggestion. Thanks again, and we hope to see you again soon.

8/10 Good

Elizabeth

Stayed 3 nights in Nov 2023
Response from Marci J on 18 Dec 2023
Elizabeth, thank you so very much for choosing to stay with us and for recommending our hotel. If there's anything we might do to earn that extra star, please reach out! Thank you!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marci J on 26 Nov 2023
Jamie, thank you so much for rating your stay with us. We're grateful for the review and recommendation to others. We hope we can welcome you back again soon.

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from Marci J on 8 Nov 2023
Scott, thank you for taking your time to rate your stay and recommend our Draper hotel to others. We hope we can welcome you back again in the upcoming months.

10/10 Excellent

Ivannia

Stayed 5 nights in Sep 2023
Response from Marci J on 1 Nov 2023
Ivannia, thank you for rating your stay with us. We're delighted you enjoyed it and hope next time you're in the area, we'll be able to serve you again.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not happy with stay
What I thought would be a nice experience in a new hotel such as this. I was mistaken. At night there was a constant loud click in the walls that click at regular intervals during the night. I also could hear the sound of the TV all night in the next room. When I awakened the next morning the toilet was clogged and would not flush. I was given a room on the 3rd floor. I had a lot of luggage I did not want to leave in the car overnight. In the morning I needed a luggage cart to bring all my luggage to the car. There was not one available. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Marci J on 28 Sep 2023
We are so disappointed to see that your stay wasn't up to the typical experience we provide our guests. We'll share this with the team, and wished we had your contact information to reach out. Again, our apologies!

2/10 Terrible

Monique

Stayed 1 night in Sep 2023
Response from Marci J on 15 Oct 2023
Monique, thank you for taking your time to share your rating. We're sorry to see the visit wasn't better. Can you kindly provide us some additional feedback so we know where we fell short? We hope to hear from you!

8/10 Good

DOMINIC, Hesperia

Travelled with family
Liked: Staff & service, amenities
Ok property. Breakfast was sparse. Limited selection.
Stayed 5 nights in Aug 2023
Response from Marci J on 28 Aug 2023
Dominic, thank you for choosing to stay with us. We apologize the complimentary breakfast selections didn't meet your expectations. If there's anything you might suggest or recommend, please reach out.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always stay here when in town. Convenient and quiet location. Staff is always very friendly and willing to help in any way. Rooms are always clean. Highly recommend.
Stayed 7 nights in Jul 2023
Response from Marci J on 19 Aug 2023
Karen, we appreciate your loyalty and choice to stay with us each time you're in town. Thank you! We look forward to your next visit. Have a great week!

10/10 Excellent

Prabakar, Valencia

Stayed 1 night in Jul 2023
Response from Marci J on 19 Aug 2023
Prabakar, thank you so much for rating your stay and for choosing to stay with us. We hope your next visit is just around the corner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, the AC was a little loud. The carpet floor was wet in a few areas it was weird. Other than that is was a pleasant stay
Stayed 1 night in Jul 2023
Response from Marci J on 20 Jul 2023
Thanks for letting us know about your stay with us. When you visit again, please let us know of any issues so we can correct them immediately. We want every visit to be amazing and what you expect. Thanks again!

10/10 Excellent

William, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean.
Stayed 3 nights in Jul 2023
Response from Marci J on 11 Jul 2023
William, from all of us at TownePlace Suites by Marriott Salt Lake City Draper, thank you for allowing us to serve you during your recent visit. We hope we can welcome you back again soon.

10/10 Excellent

VIJAY

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Marci J on 11 Jul 2023
Vijay, thanks for choosing to stay with us. We're glad you had a good visit. We hope we can welcome you back again soon.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility. Staff very very nice! Perfect room set up for vacation stay or business!
Stayed 1 night in Jun 2023
Response from Marci J on 4 Jul 2023
Laurie, thanks for providing valuable feedback to others who may consider staying at our hotel. Whether you return to businesss or leisure, we hope you'll choose to stay here again.

10/10 Excellent

Todd

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Nice place to stay
Stayed 1 night in Jun 2023
Response from Marcia J on 4 Jul 2023
Todd, we enjoyed serving you during your recent visit. We're glad you had a nice experience, and we hope we can welcome you back again soon.

8/10 Good

Tacy

Liked: Cleanliness, staff & service
Quiet and plenty of amenities in room.
Stayed 2 nights in Jun 2023
Response from Marci J on 6 Jun 2023
Tacy, thank you so much for choosing to stay with us. We're glad you enjoyed a quiet stay and found plenty of amenities you needed in your room. We can't wait to welcome you back again. Happy travels!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a great stay and very prompt in answering questions.
Stayed 4 nights in May 2023
Response from Marci J on 30 May 2023
Gary, we're glad you had a great stay with us, and we were able to answer your questions promptly. We hope we get the pleasure of welcoming you back again soon.

10/10 Excellent

Boris

Stayed 1 night in May 2023
Response from Ashlie on 22 Jun 2023
Hello Boris, Thanks so much for rating your stay and for choosing to stay with us. We are so glad you had a wonderful stay! We hope we get the opportunity to serve you again in the near future.

10/10 Excellent

Miles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Marci J on 23 May 2023
Hi Miles, thank you for choosing to stay with us and for recommending our hotel to others. We can't wait to welcome you back again soon.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff and excellent service. Breakfast is excellent. We will stay again.
Stayed 2 nights in May 2023
Response from Ashlie on 16 May 2023
Craig, thank you kindly for rating your stay. We are so glad you enjoyed your stay, and we look forward to welcoming you back soon!

8/10 Good

Harrison

Stayed 1 night in May 2023
Response from Marci J on 12 Jun 2023
Harrison, thank you so much for rating your experience with us. We hope we can welcome you back again and again.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Ashlie on 10 May 2023
Tom, Thank you for another wonderful rating of our property. We were so glad we got to welcome you back and your stay with us was as good as last time. We hope to be able to see you again soon!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ashlie on 10 May 2023
Tom, Thank you for taking the time to rate our property. We are glad you had a wonderful stay with us. We hope to be able to welcome you back again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marci J on 2 May 2023
Thanks so much for rating your stay and for choosing to stay with us. We hope we get the opportunity to serve you again in the near future.

10/10 Excellent

Girijavallabhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice helpful staff. Clean quiet and comfortable room.
Stayed 1 night in Apr 2023
Response from Ashlie on 13 Apr 2023
Thank you kindly for rating your stay and letting us know you enjoyed your visit with us. We hope we get the honor of welcoming you back again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Ashlie on 13 Apr 2023
Robert, Thank you for taking the time to rate our property. We are glad you had a wonderful stay with us. We hope to be able to welcome you back again soon!

8/10 Good

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility
Stayed 1 night in Apr 2023
Response from Ashlie on 13 Apr 2023
Cody, thank you for your rating of our property. If you have suggestions on how we can improve, please let us know. We definitely want to make your next visit with us even better. Hope to see you again soon!

8/10 Good

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Marci J on 3 Apr 2023
Nathaniel, thank you for recommending your stay with us. If there's anything we might do to make your next visit even better, please reach out while you're here. Hope to see you again soon.

8/10 Good

Jeramy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Marci J on 27 Mar 2023
Jeramy, thanks for choosing to stay with us. We're appreciative that you've taken your time to rate and recommend our hotel to others. We hope we can make the next visit even better.

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities, room comfort
Good location
good location, friendly staff. Room layout is very affiant for size of room. Pull out desk was a nice feature. The only down side was the room and bedding had an unpleasant smell.
Stayed 2 nights in Mar 2023
Response from Marci J on 19 Mar 2023
Patricia, thank you for choosing to stay with us while visiting Draper. We're glad you enjoyed the room lay out. We'll check into any issues with bedding as there shouldn't be unpleasant smells. When you stay with us again, please let us know of any issues during your visit, and we'll do our best to correct them while you're here.

6/10 Okay

Chad

Stayed 3 nights in Mar 2023
Response from Marci J on 3 Apr 2023
Chad, thanks for choosing to stay with us. We're sorry it wasn't what we're typically known for providing our guests. Can you kindly let us know more? We hope to hear from you as we can't improve that which we don't know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Absolutely wonderful! I wish that I could have stayed longer.
Stayed 1 night in Mar 2023
Response from Marci J on 12 Mar 2023
We wished you could have stayed longer too. It's always a pleasure to hear that we've earned your recommendation. We hope we can see you again soon. :)

10/10 Excellent

Deanne

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very clean, staff super friendly.
Stayed 4 nights in Feb 2023
Response from Marci J on 12 Mar 2023
Deanne, thank you kindly for rating your stay and letting us know you enjoyed your visit with us. We hope we get the honor of welcoming you back again soon.

10/10 Excellent

Curtis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff, very clean rooms. Right next to the freeway so it was loud outside of the hotel but pretty quiet in the room even though we were on the outside corner next to the freeway
Stayed 2 nights in Mar 2023
Response from Marci J on 6 Mar 2023
Curtis, thank you for sharing your feedback and for recommending our hotel to others. We enjoyed serving you and are glad your experience was worth recommending. We hope we can serve you again sin the near future.

10/10 Excellent

Erika

Stayed 1 night in Feb 2023
Response from Marci J on 12 Mar 2023
Erika, on behalf of the entire hotel team, thank you for sharing your rating with us. It's always encouraging when we know our guests enjoyed staying with us. We hope there will be many more visits to come!

2/10 Terrible

eric

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Meh
Stayed 1 night in Jan 2023
Response from Marci J on 23 Jan 2023
Eric, thanks for sharing your rating. We're disappointed to see your experience with us wasn't what we're known for providing our guests. Can you kindly let us know more? We hope to hear from you.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!!
The staff was superb!! I will stay there again because it is close to the office!!
Stayed 4 nights in Jan 2023
Response from Marci J on 23 Jan 2023
Gary, thanks for choosing to stay with us for business. We're glad you enjoyed your experience. We enjoyed serving you and can't wait to serve you again during your next trip to the area.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a quick and great New Years Eve stay for us!
Stayed 1 night in Dec 2022
Response from Marci J on 9 Jan 2023
Aaron, thanks for choosing to stay with us for New Year's Eve. We enjoyed hosting you, and we hope you'll return again soon. Happiest of New Years to you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a cool hotel!
What a great place, this hotel would be a place for longer stays! Wish I could have. Full kitchen set up, very comfortable and clean. I will look for these when I travel-I like being able to make my own food and have a fridge if need.
Stayed 1 night in Dec 2022
Response from Ashlie on 21 Dec 2022
We're delighted you had a really great experience with us. Thank you for sharing and for recommending our hotel to others. We hope we get the opportunity to serve you again when your travels bring you back our way.

10/10 Excellent

Ember

Stayed 1 night in Dec 2022

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy of your head on their pillows, comfortable!
Great place, quiet where and when it mattered. I really like this place… I don’t say that about anyplace, EVER. I also almost never post reviews because the places I stay at are just not worthy of the time. (These are not CheapO joints I stay at either)
Stayed 1 night in Dec 2022
Response from Marci J on 4 Dec 2022
Greg, we're glad you enjoyed a quiet visit with us, and that you took your time to share. That means the world to us. Really. We feel honored to be worthy of your time. :) We can't wait to welcome you back again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vehicle Stolen!!!
Got my truck stolen at this location. 99% sure the hotel was in on it as they told me their security cameras didn’t work overlooking the parking lot. STAY AWAY
Stayed 1 night in Nov 2022
Response from Ashlie on 30 Nov 2022
Thank you for taking the time to reach out. We apologize this has happened. Our management team has not had any incident like this reported. If there is anything we can do, please reach out to our property and we will be happy to assist you anyway possible.Thank you,TownePlace Suites Draper Team

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, the rooms were spacious and clean. Rooms had a full-sized fridge, a hot plate, etc. It was just a really great experience.
Stayed 4 nights in Nov 2022
Response from Marci J on 21 Nov 2022
Justin, we're delighted you had a really great experience with us. Thank you for sharing and for recommending our hotel to others. We hope we get the opportunity to serve you again when your travels bring you back our way.