Dear SueWe are sorry your stay was not all it could have been.

Dear AjayWe apologise for the issues with the room standards. We do have multiple car parks available, unfortunately thee spaces are available on a first come, first serve basis and they can get busy. But the main car park is only a short (30 second stroll) from reception.

Dear ShaunThank you for the score of your stay.

Dear ShaunThank you for your score & review. We are currently undergoing a review of the rooms for upgrade and have been undertaking works to date in various areas of the business, such as leisure. We hope we can welcome you back again soon.

Dear CharlotteThank you for your score. We are always looking at new menu items updating the existing food offerings.

Dear SusanThank you for the 5* score. We hope we can welcome you back again soon.

Dear JennyThank you for the 5* score. We hope we can welcome you back again soon.

Dear NylinThank you for the wonderful review. We hope to see you again soon.

Dear Andrew Thank you for your score of your recent stay. We hope we can welcome you back again soon.Regards

Dear Andrew We are looking into refurbishments currently and take all guests suggestions on board. We hope we can welcome you back again soon.

Dear CharlotteThank you for your review.We are sorry that the robes were not present for your stay, we do hope this did not affect your stay too greatly and would love to welcome you back again soon.

Dear IanThank you for your wonderful review.We hope to welcome you back again soon.

Dear Peter Thank you for the wonderful score.

Dear GaryThank you for the great score.

Dear Cecil Thank you for our score.We hope you enjoyed your time with us.

Dear GaryWe would love to know how we could have improved your stay and made a better impression on you.

Dear SarahThank you for the score of your stay.

Dear GregThank you for the wonderful score of your stay.We hope to welcome you back again soon.

Dear AlisonUnfortunately the situation with the taxis is beyond the hotels control. Being in a rural location it is a longer journey for taxi drivers and based on previous wasted journeys they have now instructed that they will only speak directly with the guest and in many cases require payment upfront. Staff cannot argue against this i am afraid. In terms of the luggage room, indeed there is a smell currently. It has in the last few days been refurbished and the smell of paint is yet to dissipate.

Dear LindaThank you for the wonderful score of your stay.We hope to welcome you back again soon.

Thank you for your scoring of your stay.

Dear AlexWe do offer pillow toppers to alter the feel/heights of the pillows for guests. I have requested maintenance to re-investigate the issues raised during your stay.

Dear KevinThank you for your score

Dear GuestThe property is advertised with parking for 1 vehicle as you never know what somebody is driving. Additionally we do not allow people to use the neighboring properties drives due to the fact that if guests arrive to find people taking their space it does not make for a good start. As for the towels. We do not replenish towels daily in any of the cottages. These are self catering and have facilities in them for washing items. We will replenish when requested but it is not included in the self catering as standard.

Dear KevinThank you for your score

Dear GreteThank you for your score

Dear Chris Thank you kindly for you review. The lift is under repair currently and we hope to have this resolved very soon. It is good to know you enjoyed the facilities and we would love to welcome you back again soon.

Dear BeverleyWe apologise for the issue with the room key, but we are delighted you enjoyed the surroundings and the breakfast offering.

Thank you kindly for the score following your recent stay with us.

Dear GuestThank you for the glowing review. We are delighted you enjoyed your time with us and would love to welcome you back to the resort again soon.

Thank you for the scoring of your stay. We hope we can welcome you back again soon.

Thank you for the fantastic score. We hope we can welcome you back again soon.

Dear GuestThank you for your scoring.We would love to know how we could have improved your time with us here at St Mellion.

Dear JamesThank you for your fantastic score. We are delighted you enjoyed your time with us and hope to welcome you back again soon.

Dear RebeccaWe are sorry your recent stay did not meet the standards we set. I have requested that the night teams perform additional walks to ensure all guests are maintaining a respectable noise level.

Dear RebeccaThank you for your wonderful score. We are delighted you enjoyed your time with us and would love to see you back again soon.

Gary Thank you for you fantastic scoring of your stay.

DavidThank you for your review. I am somewhat confused as to the 100 for the golf. Since the 15th August a resident rate for the Kernow course has been 35.00 and the resident rate for the Nicklaus course has been 65.00

Thank you for your rating. We hope you enjoyed your stay.

Dear RhyanneThank you for your review. We are glad you enjoyed the location and hope we can welcome you back again soon.

RalphCheck in time for the hotel is 3pm, this is communicated on all welcome confirmations. Staff will always try to get guests in earlier when possible. As guests do not need to depart until 11am and giving how busy we were the night before your arrival it was not possible to get you in earlier than the staff did.

DavidThank you kindly for your review.

Dear John Thank you for reviewing your time with us. We are delighted you enjoyed your stay. I will pass your comments regarding the chairs to housekeeping to review going forward.

DavidThank you for your rating of your stay with us. We are delighted you enjoyed your time with as to mark us so highly.

Dear ChrisThank you for your review. We are glad you enjoyed your stay and would love to welcome you back again soon.

Daniel Thank you for the wonderful score.We hope to welcome you back again soon.

Dear Jo Thank you you for your review.We are delighted you enjoyed your time with us.