Resort e hotel con spa a Samokov

“Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza”

“Stanza ampia e pulita colazione da migliorare ”

“Piste yakın ve çok yardımsever personel çocuklarla kesinlikle tavsiye ederim ”

“Next to the slopes, clean room, good view”

“The room was mediocre, uncomfortable bed, they only gave us 2 towels for the tow of as. No towels for your hands. For an 110€+ per night hotel I would expect to have the white slippers which they normally put them in the room. We had the spa included, but you had to pay extra for the bathrobe. I won’t recommend it ”

“The room was the worst hotel room I’ve ever seen and certainly nowhere near 4 star. Everything is Broken and filthy with insects and bugs. Food was just as bad no variety at all, pointless going half board as we had to eat out most of the time as it was so bad. The facilities are neglected the customer care non existent and most nights there was screaming and fighting from locals at the front reception leaving clubs and bars . Incredibly unsafe for families and poor value for money. Worst...