Reception

Recensioni per Hilton Garden Inn San Antonio Downtown Riverwalk

4 out of 5
Hilton Garden Inn San Antonio Downtown Riverwalk
408 East Houston Street, San Antonio, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 502 su 1003 recensioni" "
Valutazione di 8 - Buono. 250 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 119 su 1003 recensioni" "
Valutazione di 4 - Scarso. 60 su 1003 recensioni" "
Valutazione di 2 - Terribile. 72 su 1003 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Lesley

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
This hotel is not exactly on the Riverwalk. It was close and that was ok. I did not like the cars driving by with the loud music when it was really late, but that was ok. My biggest issue was that they wanted to charge $18.00 for the breakfast and it was not very good at all. I am accustomed to booking with Hilton and the breakfast is usually complementary and very good. When this hotel says "breakfast available", it means its available to purchase. When it is busy, be prepared to wait on the Valet Parking.
Soggiorno di 2 notti ad aprile 2024
Risposta di HotelMgmt , il giorno 30 apr 2024
While we’re happy that our convenient location pleased you, Lesley, it’s disappointing that other aspects of your stay fell short of expectations. Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback about this and the valet service to see how we can better serve our guests. We hope to have a second chance to make a better impression.

4/10 Scarso

Ethan

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room was not clean.
Soggiorno di 2 notti ad aprile 2024
Risposta di HotelMgmt, il giorno 22 apr 2024
Ethan, we regret that your accommodations were not reflective of our high standards, and we appreciate your feedback. Our staff is always eager to assist with any concerns you may have and had we been made aware of the situation, we would have made every effort to resolve these issues. Your comments will be used to see where improvements are needed. Please allow us a second chance to change your impression of us.

6/10 Soddisfacente

Heather

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di Hotelmgmt, il giorno 22 apr 2024
Thank you for visiting, Heather. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

2/10 Terribile

Reyna

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The bathroom smelled of pure urine, dirty walls and just overall not clean at all
Soggiorno di 1 notte ad aprile 2024
Risposta di HotelMgmt, il giorno 19 apr 2024
We are deeply disappointed by your feedback, Reyna, as cleanliness is always our goal. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. Please allow us a second chance to change your impression of us.

8/10 Buono

Cathie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff was helpful,friendly & always met us with a smile even though the hotel was full.We would surely stay here again.
Soggiorno di 3 notti ad aprile 2024
Risposta di HotelMgmt, il giorno 12 apr 2024
Our team at the Hilton Garden Inn San Antonio Downtown is dedicated to offering exceptional hospitality, Cathie, and we can't wait to share your feedback with them! Thank you for choosing to stay with us. Your high score is appreciated and we look forward to serving you again soon!

10/10 Eccellente

Jazmin

Soggiorno di 3 notti a marzo 2024
Risposta di Hotelmgmt, il giorno 30 apr 2024
Thank you for your five-star rating, Jazmin! We hope to be your preferred property whenever your travels bring you to the area!

2/10 Terribile

angel

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No room service during the days we stayed there
Soggiorno di 2 notti a marzo 2024
Risposta di Hotelmgmt, il giorno 7 apr 2024
Thank you for your review, Angel. We're truly sorry to hear about your disappointment with the lack of room service. Your feedback is valuable, and we'll discuss this with our team to see how we can ensure a more satisfying experience for our guests. We hope you'll give us another chance to exceed your expectations in the future.

10/10 Eccellente

Maggie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved that it was so easy to get to and the location was so close to the Riverwalk and other shops/restaurants. The valet was also prompt and accommodating. My family and I would stay there again.
Soggiorno di 2 notti a marzo 2024
Risposta di HotelMgmt , il giorno 9 apr 2024
It was a pleasure welcoming you and your family to the Hilton Garden Inn San Antonio Downtown, Maggie! Thank you for sharing your kind remarks about our convenient setting and excellent service. We'd love the chance to see you again soon!

6/10 Soddisfacente

Shauntell

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Hotelmgmt, il giorno 6 apr 2024
Shauntell, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

10/10 Eccellente

Jennifer

Soggiorno di 3 notti a marzo 2024
Risposta di Hotelmgmt, il giorno 23 apr 2024
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Jennifer!

8/10 Buono

Douglas

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotelmgmt, il giorno 3 apr 2024
Your positive review means a lot to us, Douglas! We're looking forward to your next visit and the opportunity to enhance your experience with us even further.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved the DT location, did not like the valet parking fees and the hoops to jump through to get the car.
Soggiorno di 2 notti a marzo 2024
Risposta di HotelMgmt, il giorno 3 apr 2024
It's wonderful to know that our convenient locale proved helpful during your stay, David! We regret that our parking service fell short of what you hoped for, and we appreciate your feedback. Please think of us at the Hilton Garden Inn San Antonio Downtown when making future travel plans!

8/10 Buono

Alden

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the Riverwalk
Soggiorno di 1 notte a marzo 2024
Risposta di HotelMgmt , il giorno 2 apr 2024
We're glad our convenient location stood out to you, Alden! Thank you for staying with us at the Hilton Garden Inn San Antonio Downtown. We'd love to welcome you back soon!

10/10 Eccellente

Brandy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you we enjoyed our stay! Clean and friendly
Soggiorno di 1 notte a marzo 2024
Risposta di HotelMgmt, il giorno 2 apr 2024
We enjoyed welcoming you to the Hilton Garden Inn San Antonio Downtown, Brandy! Earning your perfect rating certainly brightened our day. Please make plans to relax with us again soon!

6/10 Soddisfacente

Bryant Owen

Mi è piaciuto: Pulizia
Room smelled musty, had difficulty lowering the window shade. My first thought was that no one had stayed on this room for a period of time. There was no hand soap in the bathroom.
Soggiorno di 3 notti a marzo 2024
Risposta di HotelMgmt, il giorno 2 apr 2024
Thank you for choosing the Hilton Garden Inn San Antonio Downtown for your recent stay, Bryant! We understand the importance of fresh, welcoming accommodations, and our housekeeping manager will use your comments to be sure the rooms are properly prepared and stocked. We hope to have a chance to serve you again soon!

10/10 Eccellente

Luis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great vacation
Soggiorno di 2 notti a marzo 2024
Risposta di HotelMgmt, il giorno 2 apr 2024
Thank you for including us in your getaway plans, Luis! We're thrilled to earn your top rating. Please make plans to return soon to the Hilton Garden Inn San Antonio Downtown!

2/10 Terribile

Kathleen

Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
My room was terrible. It was a handicap room that was one of the worst rooms I have ever stayed in. The shower flooded the bathroom and into the room no matter what you did to try to stop it. There was not even a pen, piece of paper, or a table to accommodate guests. I left a day early due to the conditions and was not reimbursed.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotelmgmt, il giorno 24 mar 2024
Kathleen, we're truly sorry to hear about the issues you encountered due to your assigned room type. We aim to provide comfortable and functional accommodations for all our guests, and we clearly fell short in this instance. Our team will be discussing your comments to see how we can ensure a better experience in the future. We hope you'll consider staying with us again so we can demonstrate our commitment to guest satisfaction.

8/10 Buono

soniya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotelmgmt, il giorno 24 mar 2024
Soniya, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

4/10 Scarso

Janie

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room was hot, the air conditioner did not work properly.
Soggiorno di 1 notte a marzo 2024
Risposta di HotelMgmt, il giorno 18 mar 2024
Janie, we’re truly disheartened that your stay wasn’t reflective of our usual excellence. Our staff is always eager to assist with any concerns you may have and had we been made aware of the situation, we would have made every effort to resolve these issues. We hope to have a chance in the future to change your opinion of us.

10/10 Eccellente

Ella

Mi è piaciuto: Pulizia
It’s amazing
Soggiorno di 1 notte a marzo 2024
Risposta di HotelMgmt, il giorno 15 mar 2024
Ella, your wonderful review made our day! Thank you for sharing your five-star review of the Hilton Garden Inn San Antonio Downtown. We hope your plans bring you back soon!

10/10 Eccellente

Jazmin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Hotelmgmt, il giorno 13 mar 2024
Thank you for the five-star rating, Jazmin! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Eccellente

Juan

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was great
Soggiorno di 1 notte a marzo 2024
Risposta di HotelMgmt, il giorno 12 mar 2024
We enjoyed welcoming you to the Hilton Garden Inn San Antonio Downtown, Juan! Thank you for your perfect score. We hope you'll return soon!

10/10 Eccellente

Michelle

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean perfect area very convenient to & from river walk …
Soggiorno di 2 notti a febbraio 2024
Risposta di HotelMgmt, il giorno 27 feb 2024
Michelle, we love seeing our guests explore San Antonio from our ideal location! Thank you for your perfect score for the Hilton Garden Inn San Antonio Downtown. We hope you'll return soon for another memorable getaway!

6/10 Soddisfacente

Susan, MIDDLE ISLAND

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a febbraio 2024
Risposta di HotelMgmt, il giorno 1 mar 2024
Susan, thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over.

8/10 Buono

Stacey

Soggiorno di 1 notte a febbraio 2024
Risposta di HotelMgmt, il giorno 21 mar 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area, Stacey.

10/10 Eccellente

Ajay

Soggiorno di 1 notte a febbraio 2024
Risposta di HotelMgmt, il giorno 21 mar 2024
We're overjoyed with your perfect rating and grateful for your kind words. Your experience matters to us, and we're pleased we could make it special. Looking forward to your next visit, Ajay.

8/10 Buono

Jennifer

Soggiorno di 2 notti a febbraio 2024
Risposta di HotelMgmt, il giorno 21 mar 2024
We appreciate your positive rating and hope to see you again soon for another great stay, Jennifer!

6/10 Soddisfacente

Ahmet

Viaggio di lavoro
I booked bigger room but they gave me small room
Soggiorno di 2 notti a febbraio 2024
Risposta di HotelMgmt, il giorno 14 feb 2024
Ahmet, we truly regret that your stay wasn’t what you expected. Our rooms all offer unique views and features, and when you return, we hope you'll be fully satisfied with the accommodations. We hope to see you again soon!

10/10 Eccellente

Karina

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location was great and the rooms were nice and clean!
Soggiorno di 2 notti a febbraio 2024
Risposta di HotelMgmt, il giorno 9 feb 2024
We love knowing that our fantastic setting proved helpful during your visit, Karina! Thank you for your kind remarks and five-star rating for the Hilton Garden Inn San Antonio Downtown. Please make plans to relax with us again soon!

8/10 Buono

Melinda K

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Front desk staff especially Crystal were outstanding. The valet gentleman were wonderful as well
Soggiorno di 4 notti a gennaio 2024
Risposta di HotelMgmt, il giorno 8 feb 2024
Melinda, our team at the Hilton Garden Inn San Antonio Downtown will be elated by your praise! Offering exceptional hospitality is very important to us and we're so glad you noticed. Please visit us again soon!

6/10 Soddisfacente

Camilo

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a dicembre 2023
Risposta di HotelMgmt, il giorno 9 feb 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score, Camilo.

10/10 Eccellente

uziel

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checking in to hotel was quick and easy. Walking distance to riverwalk,bars and dining. Only bad review i will leave is there valet, took 30 minutes to bring us our car. If i could i would have just gone over to lot and got the car myself.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotelmgmt, il giorno 7 feb 2024
While we regret, Uziel, that our valet service fell short of the excellence for which we're known, it's wonderful to hear that you appreciated our fantastic location and efficient reception team! Your perfect rating made our day. Please think of the Hilton Garden Inn San Antonio Downtown when planning future adventures!

10/10 Eccellente

Nicholas, Portland

Soggiorno di 2 notti a gennaio 2024
Risposta di Hotelmgmt, il giorno 6 feb 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, Nicholas, and we eagerly await your next visit.

10/10 Eccellente

Kalie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotelmgmt, il giorno 6 feb 2024
Your five-star rating truly brightens our day! Please visit us again, Kalie.

10/10 Eccellente

Kenneth

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great customer service. Room Property conditions were okay but despite that was very clean.
Soggiorno di 2 notti a febbraio 2024
Risposta di HotelMgmt, il giorno 5 feb 2024
At the Hilton Garden Inn San Antonio Downtown, our team is dedicated to excellent hospitality, Kenneth! We're so glad you appreciate our caring attention and dedication to cleanliness. Please think of us when your plans bring you back to town!

8/10 Buono

Nicole

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mikhah at the front desk was attentive, professional and kind. Jeremy, in the restaurant, made each morning fun! He was kind and personable. The breakfast was delicious! Hotel was clean and in a perfect, walkable location to The Alamo, RiverCenter Shopping complex (aquarium, Lego Discovery Land) and The Riverwalk. Yummy food in walking distance to the hotel. Hotel and rooms were clean. The rooms were smaller than I expected. The tv signal was weak. Overall was a pleasant experience and recommend the hotel.
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotelmgmt, il giorno 5 feb 2024
Recommendations from guests are a great way for travelers to learn about us and experience five-star getaways, Nicole, and we appreciate your wonderful review of the Hilton Garden Inn San Antonio Downtown! We love seeing our guests take full advantage of our fantastic location, just steps from so many wonderful destinations. Your feedback about the rooms and TV signal is helpful, and we hope your plans bring you back soon!

10/10 Eccellente

Anthony

Soggiorno di 3 notti a gennaio 2024
Risposta di Hotelmgmt, il giorno 20 mar 2024
Thank you for the five-star rating, Anthony! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

6/10 Soddisfacente

Cody

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Hotel review
Loud music coming from across the street until 11pm. We were able to switch rooms. Staff we nice and quick to help us change rooms Room eas clean but hotel can need some updating needs new paint ceiling pain peeling, carpet needed redone in the room we were in. Good location.
Soggiorno di 4 notti a gennaio 2024
Risposta di HotelMgmt, il giorno 1 feb 2024
While we regret that your initial room fell short of ideal, Cody, we appreciate you allowing us to find you quiet, relaxing accommodations for your stay! Thank you for sharing your feedback. We will use your comments to see how we can enhance the guest experience, and we hope to have a second chance to improve your impression of us.

6/10 Soddisfacente

Gioraida

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotelmgmt, il giorno 20 mar 2024
Gioraida, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotelmgmt, il giorno 31 gen 2024
Thank you for visiting the Hilton Garden Inn San Antonio Downtown! We are grateful for your star-rating, please come back soon.

10/10 Eccellente

trina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location
Soggiorno di 1 notte a gennaio 2024
Risposta di HotelMgmt, il giorno 30 gen 2024
Thanks so much, Trina, for letting us know how much you appreciated our convenient setting! Your perfect score made our day. Please visit us again soon at the Hilton Garden Inn San Antonio Downtown!

10/10 Eccellente

Clarissa

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotelmgmt, il giorno 29 gen 2024
Your perfect score has brightened our day, thank you! Come back soon, Clarissa!

8/10 Buono

Nenad

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Facilities are great but staff not up to par
Soggiorno di 7 notti a gennaio 2024
Risposta di HotelMgmt, il giorno 29 gen 2024
We’re happy to hear that you enjoyed our terrific accommodations, Nenad! However, we can't help but feel disappointed by your comments regarding our service as providing warm hospitality is how we are known. We will review your feedback internally and hope to have a second chance to win you over completely.

6/10 Soddisfacente

Deborah

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
There was only valet parking. Hard to find. Heater was not working in our room. They were great about getting us into better room
Soggiorno di 1 notte a gennaio 2024
Risposta di HotelMgmt, il giorno 25 gen 2024
Thank you for sharing your experience with us, Deborah. We regret that your initial accommodations were not reflective of the excellence for which we're known, and we appreciate your patience as we found the perfect room for your stay. Please visit us again soon at the Hilton Garden Inn San Antonio Downtown so we can offer you an ideal visit from the moment you arrive!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel's accommodations were awesome for our 2 night stay. The only snag was the valet service staff seemed to be overwhelmed at times causing a slight delay for us and other patrons.
Soggiorno di 1 notte a gennaio 2024
Risposta di HotelMgmt, il giorno 23 gen 2024
Thanks so much for choosing the Hilton Garden Inn San Antonio Downtown for your recent visit! We truly appreciate your excellent score. Our valet manager will use your comments to determine where service improvements are needed, as complete satisfaction is how we are known. Please think of us when your adventures bring you back to town!

10/10 Eccellente

Miyareldi

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotelmgmt, il giorno 22 gen 2024
There is nothing better than earning five-stars from a valued guest! Thank you, Miyareldi, and we hope to see you again soon.

8/10 Buono

Frank

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotelmgmt, il giorno 21 gen 2024
We appreciate your high rating, Frank. It was a pleasure serving you, and we hope to welcome you back soon!

6/10 Soddisfacente

Juan

Building is boring. Went to the bar and paid $14 for an old fashioned that was one finger high and not that great. Avoid if you can
Soggiorno di 3 notti a gennaio 2024
Risposta di HotelMgmt, il giorno 19 gen 2024
Thank you for sharing your experience with us, Juan, as it's helpful to see how we are meeting your needs and where we can improve. Our team will review your feedback internally and we hope to have a chance in the future to change your impression of us.

10/10 Eccellente

MILAGRO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
excellent service
Soggiorno di 2 notti a gennaio 2024
Risposta di HotelMgmt, il giorno 17 gen 2024
Thank you, Milagro, for your wonderful feedback! Our team at the Hilton Garden Inn San Antonio Downtown truly cares about our guests and they will be elated by your praise. Hopefully, your plans will bring you back soon!

10/10 Eccellente

Benito

Soggiorno di 3 notti a gennaio 2024
Risposta di Hotelmgmt, il giorno 17 gen 2024
Thank you for gifting us with your top score, Benito! Until next time!