Southtown 3BR Pool & Playset—Riverwalk—BBQ—Firepit
Luxury 3 bed/2bath w/ Private Cowboy Pool, Firepit & BIG backyard @ Casa Pajaritos, next to Blue Star Arts Complex, alongside historic Riverwalk trails in downtown San Antonio! Fully renovated with luxury finishes, free-standing spa bathtub, modern kitchen, king-size bed, bocce ball, + more! -8 min to The Alamo -6 min to Alamo Dome -9 min to Pearl Brewery -10 min to San Antonio Zoo -15 min to Brooke Army Medical Center -14 min to San Antonio International Airport -20 min to Six Flags Fiesta
Luxury Casa Pajaritos: 3BR/2BA with Private Pool - Ideal for Families, Military & Traveling Professionals in Central San Antonio
Welcome to Casa Pajaritos, your luxurious home-away-from-home in the vibrant and culturally diverse Lonestar district of central San Antonio. Perfectly tailored for families and traveling professionals, our 3-bedroom, 2-bathroom haven offers an unparalleled stay experience. Comfortably sleeps 6-8 adults, your furry friends and other pets are more than welcome!
**Inside Casa Pajaritos:** - **Spacious & Modern Living:** Indulge in our recently renovated space featuring luxury finishes and a cozy ambiance. The house boasts a decked out backyard space for fun & games, a large master bedroom with king-size bed, private en-suite marble bathroom, walk-in closet for space and ultimate comfort, modern kitchen equipped for all your culinary needs, and a free-standing spa bathtub to unwind after a busy day.
- **Family & Work-friendly Amenities:** From high-speed internet for uninterrupted work to a BIG backyard for family fun, we`ve got it all. Enjoy evenings around the firepit or playful afternoons with bocce ball. The private cowboy pool offers a refreshing escape from the Texas heat, and our pet-friendly fenced in front & back yard makes sure your animals stay safe and happy with a lot of play space to roll around!
**Prime Location:** - **Cultural Hotspot:** Nestled next to the Blue Star Arts Complex on the border of the historic Lonestar & King Williams district, immerse yourself in local art and culture that showcases the best of Texas! The historic Riverwalk trails are just steps away, offering scenic strolls and dining options.
- **Convenient Access:** Situated ideally for both leisure, business, monthly stays, and military deployment: - 8 minutes to The Alamo - Historical Landmark - 6 minutes to Alamo Dome and La Villita - 3 minutes to Roosevelt Park - 5 minutes to Riverside Golf Course & Mission Concepción Sports Complex - 3 minutes to Mission Concepción - 7 minutes to Henry B Gonzalez Convention Center - 8 minutes to San Antonio Museum of Art - 9 minutes to The Pearl Brewery - 11 minutes to the San Antonio Zoo, Brackenridge Park, Botanical Gardens & Japanese Tea Gardens - 15 minutes to Brooke Army Medical Center - Close proximity to Kindred and Methodist Hospital Metropolitan, and Gonzaba Medical – perfect for healthcare professionals. - Just 14 minutes to San Antonio International Airport, easing your travel plans.
**Free Parking & More:** - Enjoy the convenience of 2 free off-street parking spaces, making your travels around San Antonio hassle-free.
**Perfect for Groups:** - Whether you`re a family seeking a memorable vacation, military personnel, traveling nurses, or other traveling professionals looking for a comfortable and convenient stay, Casa Pajaritos caters to all.
Book your stay at Casa Pajaritos and experience the blend of luxury, comfort, and convenience in the heart of San Antonio. Your exceptional stay awaits!
*WE STRONGLY ENCOURAGE ALL TRAVELERS TO PURCHASE TRAVEL INSURANCE TO ENSURE PROTECTION IN THE EVENT YOU FEEL THE NEED TO CANCEL FOR ANY REASON.
The Cowboy Pool (stock tank pool) comes with a cover to be used when not in use. Children and infants must be supervised by an adult at all times when near the Cowboy or in the backyard area.
*After your reservation is made you will be sent a rental agreement and waiver to sign acknowledging the house rules and absolving of liability for using the pool. We appreciate your cooperation in ensuring a safe and unforgettable stay!
Permit Number: STR-24-13500147
Your homestay is located in the historic and culturally diverse Lonestar Neighborhood of downtown San Antonio! Casa Pajaritos is strategically located on the border of the Lonestar & King Williams district just south of downtown San Antonio, close enough to engage in all the activities, but far enough to enjoy the peace & tranquility of an easy-going neighborhood. Lonestar is a safe, quiet, vibrant, and down-to-earth working class neighborhood where neighbors look out for each other. Although parts of the neighborhood like Saint Francis Avenue may seem a little run down or aged, we assure you that the area is very safe and worth getting to know.
Casa Pajaritos prides itself on working alongside a beautiful Latino community of the Lonestar district that forms the backbone of the greater San Antonio population. We employ local working-class families within the neighborhood (particularly our neighbors) to ensure that the property is well taken care of and that our valued guests have safe and trustworthy neighbors to look after them.
***For insurance and liability purposes, you will be required to sign a Rental Agreement Form & Waiver via our secure Guest Portal link provided by Hostaway upon booking, so as to ensure safety and compliance in renting our property. By booking with us, you automatically agree to review and sign the Rental Agreement Form. If you do not agree, then it is mandatory for you to cancel your reservation within 48 hours to receive a full refund. - No smoking - No unauthorized parties or events - No illegal narcotics/substances - Casa Pajaritos allows a maximum of two vehicles parked in the driveway. There is additional street parking should guests need additional space, but additional parking location is chosen at guests` own discretion & risk, considerate and respectful of the adjacent driveways of neighbors. - All guests intending to use the Cowboy Pool must fully bathe themselves preemptively of entering the water. - No glass, food, and/or alcohol is permitted inside of the Cowboy Pool. - Children and infants must be supervised by an adult at all times when near the Cowboy or in the backyard area. - If guests choose to use the Cowboy Pool, they agree to swim at their own risk and waive any right to pursue liability claims against Holistic Homestays LLC, property owners, and/or managers. - Any guests intending to use the firepit does so at their own risk & discretion. - Early Check-In or Late Check-out is an additional service we offer for $49 based on calendar availability of incoming guests and cleaner schedules. - Up to 4 maximum, first pet is $179, each additional pet is $49. - Any extra guests exceeding 6 shall be charged $49 per person for extra cleaning & supply replenishment.
*There is a public train system in the neighborhood nearby which can be heard during the day and occasionally in the night. By booking with Holistic Homestays, the guest acknowledges the possibility of external noise, and furthermore agress that under any condition, Casa Pajaritos by Holistic Homestays is in no way responsible for ambiental noise or disturbances from the surrounding environment outside of the property limits.
*After your reservation is made you will be sent a rental agreement and waiver to sign acknowledging the house rules and absolving of liability for using the pool. We appreciate your cooperation in ensuring a safe and unforgettable stay!
Servizi della struttura
Piscina/Spa
Piscina privata
Connessione Internet
La casa offre la connessione Internet Wi-Fi gratuita
Parcheggio e trasferimenti
Auto consigliata
Parcheggio in loco
Cucina
Forno
Frigorifero
Isola per cucina
Lavastoviglie
Macchina per caffè/tè
Macchina per il ghiaccio
Microonde
Piano cottura
Spezie
Stoviglie, piatti e utensili da cucina
Tostapane
Area pasti
Tavolo da pranzo
Camere da letto
3 camere da letto
Lenzuola fornite dalla struttura
Bagno
2,5 bagni
Asciugacapelli
Asciugamani forniti in loco
Vasca o doccia
Spazi a disposizione
Camino
Sala da pranzo separata
Soggiorno
Tavolo da pranzo
Intrattenimento
Giochi
Smart TV
Videogiochi
Aree esterne
Balcone
Braciere
Cortile privato recintato
Giardino
Griglia da barbecue
Lavanderia
Lavanderia
Lavatrice
Spazi di lavoro
Scrivania
Sedia da scrivania
Comfort
Aria condizionata
Riscaldamento
Animali
Animali ammessi
Idoneità e accessibilità
Struttura riservata ai non fumatori
Servizi e dotazioni
Ferro/Asse da stiro
Pulizie su richiesta
Vantaggi della posizione
Nel centro della città
Vicino a uno zoo
Cose da fare
Golf
Parco a tema nelle vicinanze
Misure di sicurezza
Rilevatore di monossido di carbonio (l'host ha indicato che la struttura è dotata di un rilevatore di monossido di carbonio)
Rilevatore di fumo (l'host ha indicato che la struttura è dotata di un rilevatore di fumo)
Riceverai un'e-mail dall'host con istruzioni relative al check-in e al check-out
Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Regole della casa
- No smoking
- No unauthorized parties or events
- No illegal narcotics/substances
Animali domestici
Si accettano animali domestici.
Gli animali di servizio sono i benvenuti e sono esenti da supplementi
Bambini e letti aggiuntivi
Si accettano prenotazioni che includono bambini.
Eventi
Non è consentito organizzare eventi
Politica fumatori
Non è consentito fumare
Informazioni importanti
Da ricordare
Questa struttura è gestita da un host professionista, che la affitta in ambito commerciale, imprenditoriale o professionale.
Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Le feste in loco e gli eventi di gruppo sono severamente vietati.
Possibilità di affitto a lungo termine.
L'host ha indicato la presenza di un rilevatore di monossido di carbonio in struttura.
L'host ha indicato la presenza di un rilevatore di fumo in struttura.
La struttura è dotata di un estintore antincendio.
Questa struttura dispone di spazi all'aperto, come balconi,
patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi,
ti consigliamo di contattare la struttura prima dell'arrivo per avere la
conferma che disponga di una camera adatta a te.
Questa struttura è gestita tramite il nostro partner Vrbo. Riceverai un'e-mail da Vrbo con un link al tuo account, dove potrai modificare o cancellare la prenotazione
Numero di registrazione della struttura STR-21-13500597
Se cancelli la tua prenotazione, si applicheranno le condizioni di cancellazione dell’host. In base alla normativa dell’UE sui diritti dei consumatori, i servizi di prenotazione di alloggi non sono soggetti al diritto di recesso.
Dettagli aggiuntivi
È consigliata l'auto per facilitare gli spostamenti da e per la struttura.
Informazioni sulla zona
questa casa vacanze si trova a San Antonio, in Centro di San Antonio, e vanta una posizione strategica con parchi a tema nelle vicinanze. Alamo è uno dei punti di riferimento più importanti della zona. Per gli amanti dello shopping, invece, due tappe fondamentali sono Piazza del Mercato e North Star Mall. Viaggi con dei bambini? Non perderti San Antonio Zoo and Aquarium e nemmeno Alamodome che propone eventi sportivi e spettacoli. Vai alla guida turistica di San Antonio
Aeropuerto Internacional de San Antonio (SAT) - 14 min. in auto
Ristoranti
Bill Miller Bar-B-Q
8 min a piedi
Dos Sirenos Brewing
14 min a piedi
Il Forno
16 min a piedi
Gold Coffee
11 min a piedi
Gyros Drive Inn
14 min a piedi
Domande frequenti
Gli animali sono accettati presso Southtown 3BR Pool & Playset—Riverwalk—BBQ—Firepit?
Sì, questa struttura ammette gli animali domestici.
Quanto costa il parcheggio presso Southtown 3BR Pool & Playset—Riverwalk—BBQ—Firepit?
Presso la struttura è disponibile un parcheggio in loco.
A che ora si deve eseguire il check-in presso Southtown 3BR Pool & Playset—Riverwalk—BBQ—Firepit?
Orario di inizio del check-in: 16:00.
A che ora si deve eseguire il check-out presso Southtown 3BR Pool & Playset—Riverwalk—BBQ—Firepit?
Orario del check-out: 10:00.
Dove si trova Southtown 3BR Pool & Playset—Riverwalk—BBQ—Firepit?
A 15 minuti a piedi da luoghi d'interesse come Blue Star Contemporary Art Center e San Antonio River, questa casa vacanze per famiglie vanta una buona posizione al centro di San Antonio. Henry B. González Convention Center e Parco San Antonio River Walk si trovano ugualmente a meno di 5 km di distanza.
Recensioni su Southtown 3BR Pool & Playset—Riverwalk—BBQ—Firepit
Recensioni
Eccezionale
Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.
Valutazione di 10 - Eccellente. 28 su 31 recensioni
10 - Eccellente
28
Valutazione di 8 - Buono. 2 su 31 recensioni
8 - Buono
2
Valutazione di 6 - Soddisfacente. 0 su 31 recensioni
6 - Soddisfacente
0
Valutazione di 4 - Scarso. 0 su 31 recensioni
4 - Scarso
0
Valutazione di 2 - Terribile. 1 su 31 recensioni
2 - Terribile
1
9,8
Pulizia
9,0
Posizione
Recensioni
Verificata
10/10 Eccellente
Jaime G.
11 gen 2026
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
The house was perfect for a quick weekend getaway!! The host was very responsive.
Jaime G.
Soggiorno di 2 notti a gennaio 2026
Verificata
10/10 Eccellente
Abby M.
7 ott 2025
Mi è piaciuto: Pulizia, check-in, comunicazione e accuratezza dell’annuncio
Everything was very nice and clean.
Abby M.
Soggiorno di 3 notti a settembre 2025
Verificata
10/10 Eccellente
Melissa P.
16 ott 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Kitchen was spacious and well equipped.
Melissa P.
Soggiorno di 2 notti a ottobre 2025
Verificata
8/10 Buono
Maria E.
29 set 2025
Mi è piaciuto: Pulizia, check-in, comunicazione
Kitchen is very good
Maria E.
Soggiorno di 5 notti a settembre 2025
Verificata
2/10 Terribile
Tabitha K.
6 feb 2026
Mi è piaciuto: Check-in e comunicazione
Non mi è piaciuto: Pulizia, posizione, accuratezza dell’annuncio
Host was great. House was mostly clean. However there was a horrible cat pee smell that was throughout the house. I know the host said they spray for bugs but we found multiple cockroaches throughout the house, even in the kitchen. The vents were very dirty and falling from the ceiling. The stove was disconnected and took some figuring out. There are also many cats that just are out and about all over the outside.
Tabitha K.
Soggiorno di 5 notti a gennaio 2026
Verificata
10/10 Eccellente
Janet D.
12 nov 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
The house had everything we needed, and we were able to have our pets with us. There are three bedrooms and two baths, which was perfect for our group.The home is in an older neighborhood, but all of the homes seemed to be well kept. We found the house to be very clean. The kitchen was well stocked, but we didn't cook. Our high school band was competing for State at the Alamodome, which was only a five-minute drive. We were also near good restaurants. We would definitely stay here again.
Janet D.
Soggiorno di 3 notti a novembre 2025
Verificata
10/10 Eccellente
Janna W.
22 lug 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Super cute little house! Friendly neighborhood. Super convenient for the Riverwalk and seas world. We really enjoyed it.
Janna W.
Soggiorno di 2 notti a luglio 2025
Verificata
10/10 Eccellente
Nawell P.
28 giu 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Great Little Retreat
Property is very fun and comfortable! Well-stocked. Nice bathrooms!
Nawell P.
Soggiorno di 2 notti a giugno 2025
Verificata
10/10 Eccellente
Carla T.
11 nov 2024
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
USAF Graduation
Enjoyed the stay. Communication with host was excellent, convenient location and nice backyard for families.
Carla T.
Soggiorno di 3 notti a novembre 2024
Verificata
10/10 Eccellente
Jeb C.
26 gen 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
SA family weekend
Great house for our family weekend in San Antonio. Plenty of space for everyone.
Jeb C.
Soggiorno di 2 notti a gennaio 2025
Verificata
10/10 Eccellente
Rita L.
22 apr 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Lovely Home
We had a wonderful Easter weekend in San Antonio. The home is so convenient to all the downtown landmarks and a short distance to great shops and restaurants. We would stay there again. Thanks!
Rita L.
Soggiorno di 3 notti ad aprile 2025
Verificata
10/10 Eccellente
Leif B.
8 apr 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Great Neighborhood Home in Artsy Neighborhood
Had a great stay in this lovely home in an artsy neighborhood, close to lots of great coffee shops and restaurants. Centrally located, nice and clean, and Chris was a pleasure to deal with. Highly recommend!
Leif B.
Soggiorno di 3 notti a febbraio 2025
Verificata
10/10 Eccellente
Tiffany G.
1 ago 2024
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Short stay
We had a quick 2 night stay and this house was both convenient and beautiful. Easy access to almost anything.
Tiffany G.
Soggiorno di 2 notti a luglio 2024
Verificata
10/10 Eccellente
Sue D.
31 mar 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Great house, great location
We made a quick weekend trip to celebrate our daughter's 21st birthday. The house was comfortable (especially the bed in the main bedroom), centrally licated and commination was quick and easy with the owner. Definitely on our list for our next visit.
Sue D.
Soggiorno di 3 notti a marzo 2025
Verificata
8/10 Buono
Jamie B.
10 nov 2025
Mi è piaciuto: Pulizia, check-in, comunicazione e accuratezza dell’annuncio
This house was great for our group. It’s a short drive to the downtown area and the property has been nicely updated on the inside. It was very clean and the kitchen was well stocked with cooking essentials. We brought our small Shihtzu and it was ideal for having a contained area in the backyard for him. The neighborhood does look a little iffy but overall it was fine. The only real issue we had was the neighborhood seems very active at night- loud music came from several of the close neighbors well past 1am, several loud dogs barking all around us and there is a train that runs very close so noise from that can be heard. This may not be an ideal option for someone who is bothered by a lot of outside noise.
Jamie B.
Soggiorno di 2 notti a novembre 2025
Verificata
10/10 Eccellente
Onnalea
2 ago 2024
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Staycation
We had everything we needed for our family. It was home away from home
Onnalea
Soggiorno di 3 notti a luglio 2024
Verificata
10/10 Eccellente
Dorothy B.
18 apr 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Beautiful Remodel
Quiet, wonderful neighborhood. House has been stylishly remodeled. Kitchen is beautiful and master bathroom is spa-like! We took our shih tzu and he had a great backyard..no need for walking and leashes! Close drive to activities. We had a great time!
Dorothy B.
Soggiorno di 3 notti ad aprile 2025
Verificata
10/10 Eccellente
Molina F.
20 mag 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Center of everything
Neighborhood does look iffy but we had no issues & neighbors are nice. Host responded to issues promptly. Main thing, everything we planned during our stay was all literally 10 minutes away at most. Definitely recommend
Molina F.
Soggiorno di 4 notti a maggio 2025
Verificata
10/10 Eccellente
erin s.
25 mag 2024
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Excellent host
Can't say enough about the ease of communication with our host. Great location, everything is super close. Very safe residential neighborhood.
erin s.
Soggiorno di 5 notti a maggio 2024
Verificata
10/10 Eccellente
cristin a.
3 giu 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
SeaWorld Riverwalk Family Weekend
My 10yr old, 20yr old and 23yr old college kiddos, and my husband and I had the best weekend in San Antonio. Casa Pajaritos was a home away from home and had every amenity we could have wanted. The neighborhood was so quiet and very convenient to everything. The grocery store was right around the corner and we had meals at home, just like home. The host was so generous and made himself available for us with anything we needed during our stay. 10 out of 10 for sure!!
cristin a.
Soggiorno di 3 notti a maggio 2025
Verificata
10/10 Eccellente
bcoop4069 ..
1 dic 2024
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Perfect Family Getaway
We needed a safe, comfortable place to meet our adullt child who lives across the United States with our fur baby (an Australian shepherd) for Thanksgiving. We wanted a place close to the airport, parks, shopping, and the Alamo because we had less than a week. This place had everything we needed and some extra perks (porch and grill). We felt safe and in a quaint neighborhood that was used to animals and family. We had an awesome stay in San Antonio.
bcoop4069 ..
Soggiorno di 6 notti a novembre 2024
Verificata
10/10 Eccellente
Ellen A.
11 gen 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Comfortable, Cozy, and Clean
5 StarsOur experience at this VRBO property was exceptional! The home was everything we hoped for: comfortable, cozy, and impeccably clean. The attention to detail was evident throughout, from the well-stocked kitchen to the plush, inviting bedding.The ambiance struck the perfect balance between modern amenities and a warm, homey feel. The property was clearly well-maintained, with spotless bathrooms and thoughtfully arranged living spaces.Check-in and communication with the host were seamless, and they were responsive and welcoming. The location was also ideal—quiet yet conveniently close to local attractions and restaurants.I highly recommend this VRBO to anyone looking for a relaxing and enjoyable getaway. I’m already looking forward to my next stay!
Ellen A.
Soggiorno di 8 notti a dicembre 2024
Verificata
10/10 Eccellente
Jaclyn H.
25 giu 2025
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Great Location. Great Hosts.
This must be the place!I utilized this property for a small family vacation. The location of this unit was perfect. Located a walkable distance from the Blue Star complex and a 5min drive from everything downtown. The neighborhood is quaint and quiet. Lots of cute cats at night too! The property itself is well maintained. The general vibe and decor of the unit is perfect. The beds were AMAZINGLY comfortable. I could have spent the whole week in the master bed. The kitchen was large and had everything we needed. We also took advantage of the board games provided. The pool was a bit warm for us, but we expected that in June in Texas, so we didn't get to use the pool much. However, the backyard was lovely and I enjoyed watching the rain from the patio. The hosts were super responsive and eager to accommodate our needs. A property. A location. A hosts.
Jaclyn H.
Soggiorno di 5 notti a giugno 2025
Verificata
10/10 Eccellente
Suzette S.
7 mar 2024
Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Beautiful Home and Great Location
Casa Pajaritos is a beautiful home with all modern amenities and perfect fit for our small family. We are a family of three and two dogs who loved the spacious backyard. The home is in an older neighborhood and We felt no concern with safety. It's very close to the Alamo and The River Walk which is great for inexpensive rides. The city has scooter rentals everywhere that we used to see the city. Chris was great in communicating. I would definitely go back.
Suzette S.
Soggiorno di 2 notti a marzo 2024
Verificata
2/10 Terribile
Angelica L.
9 lug 2024
Non mi è piaciuto: Pulizia e comunicazione
The Worst Experience Ever
Property managers and owners are dishonest and irresponsible. Their lack of knowledge of their the new air conditioner unit caused a huge inconvenience to my family not only comfort wise but monetary. The unit filter was DISGUSTING and may have very well been the culprit as to why their unit went off. I sent a photo of it to the first property manager (Annabel). After speaking to property manager's (Chris and Annabel) and informing them we would not be staying after all as we made other arrangements with a hotel, the assured us the issue was fixed and we could go back. We agreed TRUSTING them that everything was fixed. The home was still hot cooling. The thermostat said one thing and the home felt another way. They called ANOTHER person to go check out the unit. Upon connecting with property managers they told us our stay would be fully refunded and we could stay as the home would cool as we no longer had our hotel reservation. The home finally cooled the fourth day we were there. Upon arriving back home, I was texted by the property manager Chris to send receipt of our hotel stay. It was over $600.00 for one night because hotels in the area were booked due to major events going on and we had to book two rooms for my family. I sent a follow up message to Chris as I had not heard from him. I get a follow up message essentially saying that what transpired was not their fault after the owner conducted their own “investigation”. I was refunded a pitiful $200.00. Revolting!!