Vacanze a San Borja

This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.

Buena ubicación cerca del Mercado san pedro

Great location. The property is very nice and clean. There is no front desk or office. You just have to find a staff person if you need anything, something unusual for a hotel. The room was small and felt cramped and it was just 2 of us. 1 double bed. Very small shower and toilet space. This room had a rooftop balcony which was a very nice touch with great view but there were lots of mosquitos. Breakfast was included and it's freshly made to order. You have to submit your request the night before and select a time and where you want to have it served (room/balcony/dining room). The hotel advertised airport shuttle included but that was not correct according to the staff. After pointing it out that it was and one of the reasons we selected it the staff arranged for our transfer to the airport at no charge. Food, shops and main Cusco square only a few minutes away and walking distance going down hill. It is a steep climb heading back to the hotel.

Établissement situé au cœur de Cusco, à deux pas de la place principale. Petit déjeuner complet. Chambre assez grande et bien équipée. Salle de bain assez originale avec baignoire et balnéo. Le seul point négatif c’est qu’il n’y a pas de fenêtre directe; donc lieu assez sombre. C’est juste un détail!

Hotel praticamente impeccabile. Unico problema la mancanza di insonorizzazione tra le stanze soprattutto per il solaio inesistente. Consigliabilissimo chiedere una camera al piano superiore, si sentono davvero moltissimo i rumori degli ospiti soprastanti. Un peccato per un hotel così curato e raffinato.