4/10 Scarso
Melinda
Viaggio con famiglia e bambini piccoli
27 apr 2026
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We picked this hotel because it had a restaurant and Starbucks on site as well as a heated pool. They seemed not to have trained staff or enough staff. The cafe worker didn’t know how to make even the drinks on the menu. The salad was wrong lettus and wilted. See the photos. Above the spa the glass dome was broken above our heads so we were nervous that it would break more and fall on us. The pool was definitely not heated and was as cold as ice. My kid swims in cold water but even to cold for her. So the heated pool was not true! The extra charge for a pool view was bs the only way to see the pool was to go to corner of the balcony and lean over. Everything we brushed off until we went to the room and took out the bedding for the pull out. Kid started to fix her bed & asked me to help when I touched them they were wet I thought she dripped water on them somehow but I was so wrong!! Looked in the actual bag and saw urine yellow on the bedding inside of the bag they were stored in. Called the front and told them everything. They sent someone up and he said he’s not surprised at seeing this as he see a lot of crazy things. We kept trying to make the best out of the experience but one thing after another. We rarely get time together and this was so disappointing!! They offered point or some refund but then they gave me the run around even with sending them proof of card used ect.. They definitely need to make some serious changes. Photo shows them saying on screen heated pool to
Melinda
Soggiorno di 1 notte a febbraio 2026