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Recensioni per Fairmont El San Juan Hotel

5 out of 5
Fairmont El San Juan Hotel
6063 Isla Verde Avenue, Carolina

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 642 su 1264 recensioni" "
Valutazione di 8 - Buono. 262 su 1264 recensioni" "
Valutazione di 6 - Soddisfacente. 162 su 1264 recensioni" "
Valutazione di 4 - Scarso. 93 su 1264 recensioni" "
Valutazione di 2 - Terribile. 105 su 1264 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Ashton L

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very nice place but during our stay the power repeatedly kept going out, causing the elevators to be inoperable. We had to walk to the 8th floor multiple times.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Felix

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
rebecca was exceptional outstanding service tended to all of our needs will definitely recommend and return
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Erubey, Norwalk

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great pool area and beach accessibility.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Ivan Alejandro Badillo, joliet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a maggio 2024

8/10 Buono

joe

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The El San Juan is simply a staple of PR. Though elegant and large in its prime real estate, it’s beginning to look weathered. The power is constantly going off, AC leaks, but the El San Juan always has a special place in my heart. It’s old world charm and just history is amazing. I would definitely keep giving it opportunities to disappoint me…it’s a huge undertaking to keep such a large expensive property in perfect condition, so for that I give them a pass.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

David

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente playa de Isla Verde y el personal atento .
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy hermoso
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property and staff were excellent. But Expedia needs to work on its communication with the property. We booked the room on Expedia over an hour before showing up at the property. The staff had no record of our booking so we had to wait over an hour in the lobby while they contacted Expedia to see if the booking was made.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Maria

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Marlene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Older property but well kept. Nice staff. Very friendly and accommodating. My neighbors in the bungalow next door were loud at 2-5am and the walls are not completely soundproof. The room also had a wet smell to it which I have experienced before in poolside rooms. Great pools and beach. Nice breakfast buffet with a good selection.
Soggiorno di 5 notti a maggio 2024

10/10 Eccellente

Marian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly and helpful
Soggiorno di 1 notte a maggio 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 18 mag 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

mecca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
Soggiorno di 4 notti a maggio 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 18 mag 2024
Wow! Thank you so much for the amazing review. Clean accommodations are something you can always expect at the Fairmont El San Juan. We will definitely pass along your praise. Looking forward to your return.

4/10 Scarso

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
Soggiorno di 1 notte a maggio 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Eccellente

Geneve

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
Soggiorno di 3 notti a maggio 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!

10/10 Eccellente

Juan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great stay!
Soggiorno di 2 notti a maggio 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Leidy Laura

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 5 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Marisa Elizabeth

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
Soggiorno di 2 notti a maggio 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel with a great lobby, bars and casino.
Soggiorno di 4 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Weston Griffith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great time
Soggiorno di 6 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 1 mag 2024
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Buono

Antonella

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 1 mag 2024
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.

6/10 Soddisfacente

Caryn, Merrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive. There are other places that cost less that are as nice. Not worth the $$$.
Soggiorno di 4 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 29 apr 2024
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.

8/10 Buono

Betty

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
Soggiorno di 4 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 29 apr 2024
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!

10/10 Eccellente

Jose A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing place very clean
Soggiorno di 3 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 29 apr 2024
Cleanliness is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Eccellente

Ryan

Soggiorno di 5 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 18 mag 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Soddisfacente

james

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
Soggiorno di 4 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 25 apr 2024
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.

6/10 Soddisfacente

Heber

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 25 apr 2024
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was amazing
Soggiorno di 7 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 23 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Sabrina

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
Soggiorno di 3 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 20 apr 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Soddisfacente

Amanda

Soggiorno di 6 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
Thank you for the rating of our hotel! We are disheartened at the fact that it seems that you did not enjoy your stay, at your leisure please feel free to share details of what we could have done differently so as to ensure a memorable trip.

10/10 Eccellente

Annakay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 20 apr 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Buono

Eldrick

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
Soggiorno di 3 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 17 apr 2024
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 Eccellente

shawn

Soggiorno di 4 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 11 mag 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Sara

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best hotel I’ve stayed at in Puerto Rico
Soggiorno di 1 notte ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 13 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

gina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very expensive
Soggiorno di 2 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 13 apr 2024
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.

10/10 Eccellente

SHEENA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel
Soggiorno di 3 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 13 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Buono

Cherry Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
Soggiorno di 7 notti a marzo 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 13 apr 2024
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 Eccellente

Rachel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
Soggiorno di 3 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 13 apr 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Soddisfacente

James

Viaggio con la famiglia
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
Soggiorno di 3 notti ad aprile 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 4 apr 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned and prevent future occurrence.We appreciate your sharing your concerns

4/10 Scarso

Randy

Light would h go on out unexpectedly
Soggiorno di 3 notti a marzo 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 4 apr 2024
We apologize for the inconvenience this situation caused during your visit. The Power Company had several interruptions in the Isla Verde and surrounding areas. The property does have a generator that starts working once the power goes out and when the power returns the generator turns off automatically.We do hope this does not deter you from returning in the future.

10/10 Eccellente

Stephanie, West Miami

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
Soggiorno di 1 notte a marzo 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 13 apr 2024
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

8/10 Buono

frankie

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 4 apr 2024
Thank you for rating your most recent stay with us. We look forward to seeing you again.

4/10 Scarso

Kenneth

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
A beautiful wine & beverage refrigerator… empty. Not just mine, all rooms, empty. Unacceptable especially for a hotel claiming to be a Fairmont. Check-in took over 1/2hr with only 4 others in front of me. After a long day of circling in the air and being diverted to PR, just wanted a relatively simple check-in and cold water. $700 does NOT justify this hotel AT ALL!
Soggiorno di 1 notte a marzo 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 31 mar 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns.

6/10 Soddisfacente

Tara

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Overpriced, the hotel smells of mildew and needs to be cleaned up and painted. Limited dining that was very expensive and not very good. The staff were friendly and spa was good (but very expensive). Stay at the Marriott for a better experience
Soggiorno di 4 notti a marzo 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 31 mar 2024
Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We appreciate you taking the time to share.

8/10 Buono

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Everything was very expensive. The pools were nice. Staff were very friendly. Our room was nice but needed cosmetic work. My biggest complaint was there was a constant sewer smell by our pool room suites. Restaurant in the hotel were food. Cana for dinner was good I had the sword fish. Il Sole Pizzeria Was the best food on the property. Banyan tree side grill by the pool had good fish tacos and chicken sandwich. Casino was small but ok. We won a little but not as much as we do at bigger casinos.
Soggiorno di 4 notti a marzo 2024
Risposta di Yvonne Ramos, Director of VIP services, il giorno 24 mar 2024
It was a delight to welcome you to the property and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Buono

Stacy, West Salem

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Yvonne Ramos, Director of VIP services, il giorno 24 mar 2024
Thank you for rating the property. We will share with the team so that we can continue focus on improving for guest satisfaction.

2/10 Terribile

Nia

Soggiorno di 2 notti a marzo 2024
Risposta di Yvonne Ramos, Director of Guest Relations , il giorno 13 apr 2024
We very much appreciate guest feedback regarding their stay at the Fairmont El San Juan Hotel. At your leisure if you could share what led to the rating, we will be happy to take into consideration for future improvements.

10/10 Eccellente

Stephanie M

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The El San Juan and Isla Verde are absolutely beautiful and very convenient to get away. would highly recommend
Soggiorno di 4 notti a marzo 2024
Risposta di Yvonne Ramos, Director of VIP services, il giorno 17 mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Luis, San Lorenzo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staffs
Soggiorno di 1 notte a marzo 2024
Risposta di Yvonne Ramos, Director of VIP services, il giorno 17 mar 2024
Thank you for the great rating and shout out to the staff! We are glad that you enjoyed your visit and hope to see you again very soon.

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful
Soggiorno di 1 notte a marzo 2024
Risposta di Yvonne Ramos, Director of VIP services, il giorno 24 mar 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Eccellente

Erika

Viaggio con la famiglia
This was my first time staying at this hotel and my family and I absolutely loved it. The food and drinks were pricey but I was not surprised by this. However, I was surprised by the attitude from some of the staff. Most of the staff we came in contact with were very friendly and eager to help in any way they could. I cannot say that about some of the bar tenders. Two bar tenders in particular seemed annoyed whenever I walked up to the bar to place an oder. I did notice they were also cold to other people placing orders at the bar as well. I stayed on the third floor and the music from the lobby sound like it was coming through the floor! Other than that, I had a good experience and would go back in the future.
Soggiorno di 1 notte a marzo 2024
Risposta di Yvonne Ramos, Director of VIP services, il giorno 17 mar 2024
We very much appreciate your comments regarding your stay and the staff at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be even better than this stay.