Dear Mr. Gualtiero,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Gracias por haber elegido nuestro hotel y esperamos tenerlo de nuevo como invitado en nuestro hotel.

Dear Karen,Thank you for staying with us during your recent visit to Santiago and taking the time to write about your experience. Our entire team is glad for your positive feedback, and it encourages us to continue to thrive on delivering memorable moments to all our guest.Hope to see you soon again with us.Cordially yours,Isabel Santos

Dear John,Thank you very much for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Cordially yours,Isabel SantosGuest Relations Manager

Dear Henry,I would like to thank you for choosing Mandarin Oriental for your recent visit to Santiago and for taking the time to write to us and share your positive experience.We are delighted that you enjoyed your stay with us and that we have delivered on our promise to provide memorable experiences for all our guests and visitors. I will make sure that your kind words are shared with the entire team, knowing that they will be delighted to read them and also gain further motivation and encouragement.Cordially yours,Isabel SantosGuest Relations Manager

Dear Ramon,Thank you very much for having chosen Mandarin Oriental, Santiago and for taking your valuable time sharing with us your comments on the situations that affected your experience.We are sorry to hear about the air conditioning. The design of the air conditioners have a limited range, which added to the high outside temperature, sometimes falls below expectations. We apologize for the discomfort this may have caused you. We care about achieving 100% satisfaction of all our guests, and your review helps us a lot on our ultimate goal of keep always improving the service provided. We hope to fully meet with your expectations on a future occasion, and we remain attentive to any further comments or suggestions you may have.Cordially yours,Isabel SantosGuest Relations Manager

Dear Ramon,Thank you very much for writing a review about your experience at our hotel.We are concerned that your stay was not entirely satisfactory, we apologize if the service was not personalized enough to meet your expectations.If its comfortable for you, we would appreciate if you could tell us a little more about it. Your feedback will allow us to continually improve and better accommodate our guests.We look forward to welcoming you back to Mandarin Oriental Santiago in the near future. Yours sincerely, Isabel SantosGuest Relations Manager

Estimado Benjamin,Gracias por su comentario.Agradecemos que se tome el tiempo de contarnos que tuvo una fantástica estadía en Mandarin Oriental, Santiago. Todo el staff trabaja con la ilusión de ofrecer experiencias deslumbrantes y saber que lo ha recibido, nos llena de satisfacción y motivación.Reciba un saludo muy cordial, Isabel SantosGuest Relations Manager

Dear Elizabeth,Thank you for staying with us during your recent visit to Santiago and taking the time to write about your experience. Our entire team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest.Hope to see you soon again with us.Cordially yours,Isabel SantosGuest Relations Manager

Dear Joseph,Thank you so much for this nice review about our hotel. Our main goal is to provide memorable moments for our guests and your feedback motivates us to work happily towards delivering the best experiences to our guests.Hope to see you again soon at Mandarin Oriental, Santiago.Cordially yours,Isabel Santos Guest Relations Manager

Prezado Carlos,É um prazer receber o seu comentário. Muito obrigado por escolher o nosso hotel e por compartilhar a sua experiência conosco. Estamos muito contentes em saber que vivenciara uma experiência memorável no Mandarin Oriental Santiago.Esperamos recebê-lo de volta em breve e que você possa mais uma vez desfrutar de uma viagem inesquecível.Atenciosamente,Isabel SantosGuest Relations & Club Manager

Dear Sreenivasan,Thank you very much for your review. We are concerned about your feelings and needs, so it would be a great help for us if you could explain if there is any specific reason or it is due to a general feeling for not rating us higher.Knowing about our guests experiences, allows us to improve aspects by working in line with the expectations of those who visit us. Cordially yours,Isabel SantosGuest Relations Manager

Dear Michael,Thank you very much for having chosen Mandarin Oriental, Santiago and for taking your valuable time on this review.We are so glad that you found your stay excellent, thank you for letting us know!We hope to have a chance to welcome you back soon.Cordially yours,Isabel SantosGuest Relations & Club Lounge Manager

We are very pleased to hear that you have had a pleasant stay and found our staff was excellent..We appreciate, although it is not what we want to hear, your comment about having to contact us several times in order to have your request listened. At Mandarin Oriental, Santiago, we work under high standards of service excellence and our guests requests and preferences should be fast and smooth. We remain attentive to any further comments you may have and wish you a great day.Cordially yours,Isabel SantosGuest Relations & Club Lounge Manager

Dear Christina,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.

Dear Edward,We thank you for letting us know about your experience in our hotel as it is essential for us to stay connected with the feeling of our guests. We are very glad that you felt the kindness of our staff!Our entire team strives to offer our guests products designed for their satisfaction, using excellent quality materials, under a friendly and attentive service.We regret that you had a different experience than expected, we take it and we are committed to consider your comment in our actions for continuous improvement.We wish you an excellent day and remain always attentive to any comments you may have.Yours sincerely,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Ann,Thank you for your review and for choosing to stay with us.We appreciate you taking the time to write about your stay at Mandarin Oriental, Santiago. All our team works hard every day to provide memorable experiences and we are glad you could feel it.Wish to welcome you back with us.Best regards, Isabel SantosGuest Relations Manager

Dear Ricardo,We appreciate your review of our hotel, and we are very happy that you have enjoyed a good stay at Mandarin Oriental, Santiago. Hoping to receive you again soon. Yours sincerely,

Dear Mustafa, thank you very much for your review, we are glad to know that you liked the room, that you enjoyed the pool in these hot days and the surroundings with restaurants and other attractions. We are sorry to hear about the air conditioning, we are constantly maintaining the equipment to avoid any drop in service, but sometimes we can not reach the desired temperature. We are working on it and we are sure that next time you will be completely delighted. Regarding the front desk staff, we also thank you and tell you that we are working to implement improvements.Thank you for your constructive comments. We wish you a wonderful day!Cecília Gumucio

Estimada Stephane, muchas gracias por su comentario! nos alegra mucho saber que disfrutó nuestra ofreta gastronómica y gracias también por el cumplido que nos alienta!Lamentamos que el horario no haya sido totalmente de su agrado, es algo que tendremos en mente para incrementar y poder dar mayores opciones a nuestros huéspdes.Saludos cordiales,

Dear Richard,Thank you for sharing your experience with us, we are glad you have enjoyed the pool and the amenities. The entire Team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest and visitors.Cordially,

Dear Robert,Thank you for staying with us during your recent visit to Santiago and taking the time to share your experience with us. The entire Team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest and visitors.Cordially,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Robert,Thank you for staying with us during your recent visit to Santiago and taking the time to share your experience with us. The entire Team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest and visitors.Cordially,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Aleksei, Caring for our guests and ensuring that they experience dazzling moments motivates us every day, so we appreciate your review, which invites us to continue working to ensure that we deliver memorable Mandarin Oriental experiences.Best regards,Cecilia GumucioExecutive Assistant & Quality Coordinator

Dear Pit Haa,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All our team works hard every day to provide memorable experiences and knowing that you have felt it, fills us with satisfaction and motivation.Best regards, Isabel SantosGuest Relations Manager

Dear Nigel,As we write to you on the other platform, thank you very much for your comment, it is really a gift for us to receive the demonstration of your satisfaction. Our spirit summons us to do our best to delight our guests and knowing that it has been well received by you, gives us a deep motivation.We love you liked our rooms, Atrium and the waterfall!We hope to welcome you again in the near future and do not hesitate to contact us with any request or new comment.Receive our warmest greetings and thanks,Cecilia Gumucio dExecutive Assistant & Quality Coordinator

Dear M. Yolanda,Thank you very much for your review, we are really glad to know you have had a good experience here in our hotel.We are looking forward to receiving you again and you could have another pleasant moment.Regards,

Muchas gracias por dejarnos su reseña.Esperamos que haya disfrutado de su estadía en nuestro hotel, de nuestro servicio e instalaciones. Agradecemos, si es que hubo momentos o detalles que no fueron de su agrado, nos ayude dejándonos saber cómo mejorar.Siempre estamos atentos a escuchar la experiencia de nuestros huéspedes para mantener nuestra mejora continua.Le deseamos un excelente día.Saludos cordiales,Cecilia GumucioExecutive Assistant & Quality Coordinator

Dear Jennifer,Thank you for writing to us. We are always concerned to offer meaningful experiences taking care about especial requirements of our guests. The fact you perceived a lovely and friendly staff make us really happy and your words will be relayed to our team.We hope you stay soon in Mandarin Oriental Santiago to give us the possibility to offer an amazing experience again.Sincerely yours,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Prezado Luiz Alberto,É um prazer receber o seu feedback. Muito obrigado por partilhar a sua experiência connosco e estamos muito satisfeitos por ter tido uma estadia memorável no Mandarin Oriental Santiago.O serviço caloroso e amigável prestado pela nossa equipa de serviço é uma marca que sempre nos esforçamos por manter, a fim de garantir que cumprimos a nossa promessa de inspirar os nossos hóspedes.Em relação à temperatura da água da piscina, lamentamos que não seja do seu agrado. Devido ao seu formato e tamanho, é muito difícil conseguir isso, mas estamos ansiosos pelo desafio!Esperamos recebê-lo de volta em breve e que você possa mais uma vez desfrutar de um maravilhoso café da manhã,Com os melhores cumprimentos,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Prezada Fabiana,É um prazer receber o seu feedback. Muito obrigado por partilhar a sua experiência connosco e estamos muito satisfeitos por ter tido uma estadia memorável no Mandarin Oriental Santiago.O serviço caloroso e amigável prestado pela nossa equipa de serviço é uma marca que sempre nos esforçamos por manter, a fim de garantir que cumprimos a nossa promessa de inspirar os nossos hóspedes.Esperamos recebê-lo de volta em breve e que você possa mais uma vez desfrutar de um maravilhoso hospedade,Com os melhores cumprimentos,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Mark,Thank you very much for your comment, it is really a gift for us to receive the demonstration of your satisfaction. Our spirit summons us to do our best to delight our guests and knowing that it has been well received by you, gives us a deep motivation.We hope to welcome you again in the near future and do not hesitate to contact us with any request or new comment.Receive our warmest greetings and thanks,Cecilia Gumucio dExecutive Assistant & Quality Coordinator

Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Estimada /o, muchas gracias por su comentario! es muy agradable para nosotros saber que vivió un buen momento en nuestro hotel, disfrutando de nuestra hospitalidad e infraestructura.Gracias por tomarse el tiempo de dejar un comentario.Esperamos recibirle pronto nuevamente,Le deseamos un gran día!

Dear Nils,Thank you very much for answering this survey for us. We are glad to know that your stay in our hotel was to your liking, that everything was fine. If you have a specific comment about a situation that was not to your liking, we will be happy to hear from you.At Mandarin Oriental Santiago, we look forward to welcoming you back to provide you with the best stay.Sincerely yours, Cecilia Gumucio Executive Assistant & Quality Coordinator

Prezado Rodolfo, Obrigado por seu comentário. Ficamos felizes que tenha achado o hotel agradável em geral e que tenha gostado das áreas comuns.Aprecio o que disse sobre os restaurantes, estamos em um processo permanente de aprimoramento, portanto, saber o que nossos hóspedes sentem é um guia para nós.Esperamos que, em sua próxima visita, sua satisfação seja de 100%.Desejamos a você um dia maravilhoso e aguardamos seus comentários.Atenciosamente,

Dear Jaime,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Estimado Luis,Muchas gracias por su comentario, nos alegra saber que su estadía en nuestro hotel contribuyó a que disfrute Chile.Deseamos haya tenido un excelente regreso y volver a recibirle pronto.Cordialmente,

Dear Guy,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Estimada Victoria, muchas gracias por su comentario! que agradable es para nosotros saber que vivió un buen momento durante su estadía.Quedamos a su disposición y esperamos recibirla pronto nuevamente,

Dear Nala, sorry for the delay in this answer!Thank you very much for your excellent comment, words which will be relayed to our staff, immediately, thus, we share and expand our happiness. Being part of the creation of memorable moments, fills us with pride and motivates us to continue working to maintain what we have already achieved and continue our learning to assure wonderful experiences.Before a new stay, do not hesitate to contact us for any requirement, moment we are waiting for, be soon.We hope you to have an excellent day.Receive our cordial greeting,

Dear Annie, sorry for the delay in the response.Thank you very much for your comments and for the positive review given to us. We are very happy to know that your stay was a pleasant one and that the service received from our colleagues has been a contribution to your experience.We look forward to welcoming you back very soon so that you can continue to enjoy your stays at Mandarin Oriental Santiago. Cordially,

Dear Moisés, Thank you very much for your comments and for the positive review given to us. We are very happy to know that your stay was a pleasant one and that the service received from our colleagues has been a contribution to your experience.We look forward to welcoming you back very soon so that you can continue to enjoy your stays at Mandarin Oriental Santiago. Cordially,

Estimada Claudia,Muchas gracias por su reseña. Nos alegra saber que ha encontrado todo muy bueno en su estadía en nuestro hotel.Esperamos pronto recibirla nuevamente y que viva otra experiencia gratificante.Reciba nuestros cordiales saludos,Cecilia GumucioExecutive Asisstant & Quality Coordinator

Thank you very much for answering this survey for us. We are glad to know that your stay in our hotel was to your liking, that everything was fine. If you have a specific comment about a situation that was not to your liking, we will be happy to hear from you.At Mandarin Oriental Santiago, we look forward to welcoming you back to provide you with the best stay.Sincerely yours, Cecilia Gumucio Executive Assistant & Quality Coordinator

Dear Christopher,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards,

Estimado José Daniel,Gracias por su comentario.Agradecemos que se tome el tiempo de contarnos que tuvo una fantástica estadía en Mandarin Oriental, Santiago. Todo el staff trabaja con la ilusión de ofrecer experiencias deslumbrantes y saber que lo ha recibido, nos llena de satisfacción y motivación.Reciba un saludo muy cordial, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Charles,We appreciate your review of our hotel and we are very happy that you have enjoyed a good stay at Mandarin Oriental, Santiago. Hoping to receive you again soon. Yours sincerely,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Prezado Daniel,Muito obrigado por responder à nossa pesquisa. Agradecemos o tempo que dedicou a ela e também por deixar um comentário tão pertinente. Palavras como as suas nos orientam muito bem, pois o que nos diz é algo que certamente não deveria acontecer e nos dá a oportunidade de saber como trabalhar e melhorar. Conversaremos com a equipe do café da manhã para não repetirmos situações que deixem nossos hóspedes desconfortáveis, especialmente uma mãe com um bebê no colo.Por outro lado, estamos muito felizes que o restante de sua estadia tenha sido do seu agrado e esperamos poder recebê-lo novamente em breve e prestar-lhe um excelente serviço.Com os melhores cumprimentos,

Prezado Paulo,É um prazer receber o seu feedback. Muito obrigado por partilhar a sua experiência connosco e estamos muito satisfeitos por ter tido uma estadia memorável no Mandarin Oriental Santiago.O serviço caloroso e amigável prestado pela nossa equipa de serviço é uma marca que sempre nos esforçamos por manter, a fim de garantir que cumprimos a nossa promessa de inspirar os nossos hóspedes.Com relação à temperatura da piscina, entendemos que algumas pessoas gostariam que ela estivesse alguns graus mais quente, mas infelizmente isso não é possível devido ao tamanho, à profundidade e às características da piscina.Esperamos recebê-lo de volta em breve e que você possa mais uma vez desfrutar de um maravilhoso café da manhã,Com os melhores cumprimentos,Cecilia Gumucio d.Executive Assistant & Quality Coordinator