Estimada Antonia,Muchas gracias por su preferencia y por su detallada y completada evaluación. Estamos muy felices de saber que logramos satisfacerla por completo, y por supuesto que cada uno de nuestros espacios y servicios cumplieron por completo con todas sus expectativas. ¡Muchas gracias por el apoyo! Nos hace felices tener clientes como usted. Por igual, nos alegra que haya disfrutado nuestro servicio y que sus recuerdos de una estancia con nosotros es maravilloso. Para nosotros es todo un placer y nos alegra saber que la familia Catalonia Santo Domingo ha superado sus expectativas.Esperamos tenerle de vuelta pronto con nosotros.Saludos cordiales,Gerente de Comunicación & RRPP.

Apreciado Flavio,Tenemos muchas ganas de volver a estar en contacto con usted para evaluar los detalles que no permitieran ofrecerle un servicio completamente de calidad y memorable. Hemos investigando y no tenemos ninguna incidencia reportada durante su visita, por lo mismo, sería muy valioso para nosotros contactarlo y conocer cualquier situación que haya ocurrido, de esta manera mejorar lo necesario y garantizar su completa satisfacción en una próxima visita. Sera un gran placer poder volver a estar en contacto.Estaremos muy pendientes.Saludos cordiales,Gerente de Comunicaciones & RRPP.

Dear Gian,Thank you very much for choosing us for your stay in Santo Domingo. We really appreciate your comments on the updates of the hotel, we have already started a remodeling plan this year for our rooms which will be very cozy and also with the fabulous view to the sea. We certainly hope in a future visit to the city, you may consider Catalonia Santo Domingo again.Your comments are very important to us, and we see it as an opportunity for improvement, thank you for sharing your experience at our beloved Hotel. It will be a pleasure having you with us anytime soon.Best regards,Communication and PR Manager.

Apreciado huésped, Agradecemos completamente su preferencia y posterior revisión. Estamos muy orgullosos de haber podido ofrecerle un servicio de hospedaje y restauración caracterizado por nuestra amabilidad y cortesía. Sin lugar a dudas, trabajamos día a día para poder lograr complacerle por completo, lo cual nos hace sentir muy satisfechos. Hemos tomado muy en cuenta su sugerencia en relación a la seguridad exterior del hotel, justamente los hoteles del área y nuestro seguridad turística continua trabajando para garantizar las mejoras correspondientes en términos de seguridad, lamentos lo ocurrido durante su visita. Esperamos su próxima visita a la ciudad de Santo Domingo pueda ser aún mejor. ¡Será nuestro placer recibirle de regreso!. Saludos cordiales, Gerente de Comunicación y RR.PP.

Dear Mr. Carlos, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR. "

Dear Mr. Lee, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Cinthia, Thank you for sharing your experience with us, let us apologize for the inconveniences that occurred during your stay, unfortunately we had a failure in the air conditioning, and we were making repairs to prevent this situation from recurring. You were not notified in advance because it was an unplanned situation and we acted as soon as possible to fix it. We hope you give us the opportunity to host you again and improve your experience.Best regards,Communications & PR.

Dear Emmanuel, Thank you very much for taking the time to rate your experience, let me invite you to stop by the concierge department located in the lobby and talk to us, we are here to listen and serve you.Best regards. Public Relations Department.

Dear Mr. Joel, Thank you for sharing your experience with us, this is how we can see which areas need more attention. I am sorry to read that there was confusion in the manners of our staff, I assure you that we will reinforce our procedures to be able to provide the information in a proper way so that you can enjoy as much as you can. I would also like to offer an apology as the impression you have taken from our staff is not ideal and does not go with the reputation we have achieved over the years, Catalonia has always been characterized by providing quality service and we will continue to do so. Thank you for taking the time to express your feelings, we hope you return soon.Best regards,Public Relations Department

Dear Mr. Raufel, Thank you for your contribution, we are pleased to know you were satisfied with our facilities, we hope you can come back soon, we would be happy to serve you once again. Best regards, Communications & PR.

Estimado Sr. Jorge,Muchas gracias por compartir su experiencia, es de mucha importancia para nosotros ya que nos ayuda a conocer la experiencia real del huésped. Nos hubiese gustado que se ponga en contacto con nosotros mientras estuvo en el hotel para conocer su caso y brindarle una mejor atención, ya que estamos para servirle. Lamentamos no haber llenado sus expectativas, esperamos tener la oportunidad de hospedarle una vez mas y mejorar su experiencia.Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Mrs. Conchita,Thank you for taking the time to rate your experience, we are happy with your rate, and we would like to thank you for your suggestions, they will surely be taken into consideration to improve the experience of our guests. We hope you can return soon! Best regards, Communication & PR.

Estimado Sr. Jorge, Qué honor recibir su aportación con esta puntuación tan positiva y sobre todo por el reconocimiento que hace hacia nuestras instalaciones y facilidades ofrecidas. Muchas gracias por la preferencia. Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Mrs. Shirley, Thank you for taking the time to rate your experience, we regret not having met all your expectations. We hope you can return soon.Best regards.Communication & PR.

Dear Santiago, Thank you for your kind words, we are pleased to read that our guests have enjoyed a good time with us.Best regards, Communications & PR.

Dear Kayla,Thank you very much! We feel very honored for giving us this top score. We are pleased to know that you could feel the warm treatment of our staff, everything we do is to give the best to our guests, and we feel very fortunate to be able to completely fulfill your expectations.It will be an honor to serve you next time, we look forward to seeing you!Best regards, Communication & PR.

Dear Alice,Thank you very much for your kind rating, we are very happy to know that our location, comfort and facilities met your expectations. We hope to host you again.Best regards,Communication & PR.

Dear Mr. Luis,Thank you for taking the time to rate your experience, we are happy with your rate, and we would like to thank you for your suggestions, they will surely be taken into consideration to improve the experience of our guests. We hope you can return soon! Best regards, Communication & PR.

Dear Ronald, Thank you for your kind words, we are pleased to read that our guests have enjoyed a good time with us at this beautiful location on the coast of the Caribbean Sea, I hope you can come back soon. Best Regards,Communication & PR.

Dear Gerard, Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Estimado Jean, Nos sentimos muy honrados con su contribución y puntuación, tal vez no lo sepa, ¡pero su apoyo es muy importante para nosotros! Estamos muy contentos de leer que tuvo un tiempo increíble con nosotros.¡Esperamos que decida visitarnos nuevamente en un futuro próximo! Gracias por su preferencia. Saludos, Departamento de Comunicación & Relaciones Públicas.

Estimado Huésped, Muchas gracias por su puntuación y sus observaciones. Las estaremos tomando en cuenta.¡Esperamos que decida visitarnos nuevamente en un futuro próximo! Gracias por su preferencia. Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Rihito,Thank you very much for the opportunity provided, we are pleased to read the services you have enjoyed the most, for us it has been a pleasure to serve you. We hope to see you soon.Best regards, Communication & PR.

Estimado Miguel, Gracias por tomarse el tiempo para calificar su experiencia, estamos contentos con su puntuación y nos gustaría agradecer sus sugerencias, seguro que se tendrán en cuenta para mejorar la experiencia de nuestros huéspedes. ¡Esperamos que puedas regresar pronto!Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Christina, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Steven, Thank you for your contribution, we are pleased to know you were satisfied with our facilities, we hope you can come back soon, we would be happy to serve you once again. Best regards,Communications & PR.

Dear Mr. Juan, Thank you very much for taking the time to rate your experience, it gives us great pleasure to know that our services were up to your expectations. We hope you can come back soon. Best regards. Public Relations Department.

Dear JL, Thank you for your contribution, we are pleased to know you were satisfied with our facilities, we hope you can come back soon, we would be happy to serve you once again. Best regards, Communications & PR.

"Dear Mr. Peniel, Thank you for taking the time to rate your experience, we regret not having met all your expectations. We hope you can return soon.Best regards.Communication & PR."

Dear Miguel,Thank you very much for the opportunity provided, for us it has been a pleasure to serve you. Best regards, Communication & PR.

Dear Edgar,Thank you so much for your rate.We regret to read that your stay didn't meet your needs and expectations. At Catalonia Santo Domingo our guest satisfaction is our top priority. Thank you very much for having stayed with us and we hope to have the opportunity to host you again.Warm regards, Communication and PR.

Dear Yonathan, Thank you for your contribution, we are pleased to know you were satisfied with our facilities, we hope you can come back soon, we would be happy to serve you once again. Best regards, Communications & PR.

Dear Efrain, What an honor! Thank you for your positive score, we are so pleased to know we could met all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Estimado Joe,Muchas gracias por tomar de su tiempo para calificar su experiencia, lamentamos no haber llenado por completo sus expectativas. En cuanto al cobro de su reserva, hemos investigado y queremos dejar en conocimiento que el pago realizado ha sido exactamente igual al de su reserva, cabe aclarar que usted puede visualizar dos precios; uno sin impuestos y el que tiene los impuestos incluidos, el cuál es el precio total y el que se toma en cuenta la hora de realizar el pago. Para cualquier duda al respecto puede llamar para pedir detalles de su reserva y desglose del total pagado. Para nosotros es muy importante su completa satisfacción, pedimos disculpas por el mal entendido o cualquier detalle no informado. Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Mauricio, Thank you! your words mean everything to us! We are so happy to know you feel satisfied with your stay, hopefully you will decide to visit us again! Best regards. Communication & PR.

Dear Petagay, What an honor! Thank you for your positive score, we are so pleased to know we could met all your expectations and are very pleased to know you could appreciate our beautiful view of the Caribbean Sea. We would be happy to serve you once again. Best regards, Communications and PR.

Dear Ramon, Thank you very much for the opportunity provided, we are pleased to read the services you have enjoyed the most, for us it has been a pleasure to serve you. We hope you can return soon! Best regards, Communication & PR.

Estimado Anselmo, Nos sentimos muy honrados con su contribución y puntuación, tal vez no lo sepa, ¡pero su apoyo es muy importante para nosotros! Estamos muy contentos de leer que tuvo un tiempo increíble con nosotros.¡Esperamos que decida visitarnos nuevamente en un futuro próximo! Gracias por su preferencia. Saludos, Departamento de Comunicación & Relaciones Públicas.

Estimado Felix, Muchas gracias por la oportunidad brindada, que pudo disfrutar de nuestras impresionantes vistas al Mar Caribe. Lamentamos leer que ha regresado a casa con esta impresión, transmitiremos su comentario a los departamentos pertinentes así evitar que se repita una mala impresión, muchas gracias por su aportación, Esperamos que vuelva pronto. Saludos, Departamento de Comunicación & Relaciones Públicas

Estimada Wanda, Gracias por escribir, lamentamos leer que ha regresado a casa con esta impresión, transmitiremos su comentario a nuestra Gerente de Recepción para que verifiquen nuestros procedimientos de atención y así evitar que se repita una mala impresión, muchas gracias por su aportación,Esperamos que vuelva pronto.Saludos, Departamento de Comunicación & Relaciones Públicas

Dear Carolina, Thank you for your positive score, we are so pleased to know we could met all your expectations, we would love if you decide to come back and repeat this great success. Thank you for your preferences. Best regards, Communication & PR.

Dear Saisha, What an honor! Thank you for your positive score, we are so pleased to know we could met all your expectations, we would love if you decide to come back and repeat this great success. Thank you for your preferences.Best regards, Communication & PR.

Dear Glenn,thank you for taking the time to rate your experience, we regret not having met all your expectations. We hope you can return soon.Best regards.Communication & PR.

Estimado Luis,Muchas gracias por la oportunidad brindada, nos complace leer que nuestras instalaciones han llenado por completo sus expectativas y que pudo disfrutar de nuestras impresionantes vistas al Mar Caribe. Esteramos encantados de atenderle una vez más.¡Gracias por preferirnos!Saludos, Departamento de Comunicación & Relaciones Públicas.

Dear Ivan, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations, we would love if you decided to come back and repeat this great success. Thank you for your preferences. Best regards, Communication & PR.

Dear Anjani, What an honor! Thank you for your positive score, we are so pleased to know we could meet your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear James, What an honor! Thank you for your positive score, we are so pleased to know we could met all your expectations, we would love if you decide to come back and repeat this great success. Thank you for your preferences. Best regards, Communication & PR.

Dear Luis, What an honor! Thank you for your positive score, we are so pleased to know we could meet all your expectations. Thank you for your preferences! Best regards, Communication & PR.

Dear Richard, What an honor! Thank you for your positive score, we are so pleased to know we could met all your expectations, we would love if you decide to come back and repeat this great success. Thank you for your preferences. Best regards, Communication & PR.