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Recensioni per Sauk River Inn & Suites, a Travelodge by Wyndham

2.5 out of 5
Sauk River Inn & Suites, a Travelodge by Wyndham
322 - 12th Street South, Sauk Centre, MN

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 107 su 396 recensioni" "
Valutazione di 8 - Buono. 129 su 396 recensioni" "
Valutazione di 6 - Soddisfacente. 69 su 396 recensioni" "
Valutazione di 4 - Scarso. 56 su 396 recensioni" "
Valutazione di 2 - Terribile. 35 su 396 recensioni" "

7,4/10

Pulizia

7,8/10

Personale e servizio

6,8/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Isaac

Mi è piaciuto: Condizioni e dotazioni della struttura
Place isnt any thing special, just a place to stay. I booked it because the price was ok and there was a continental breakfast, we got there only to find out that the breakfast consisted of bagels and yogurt... not exactly the kind of continental breakfast I was looking for. Hotels should state specifically what their breakfasts consist of.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 19 mag 2024
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 Buono

W.

Viaggio di coppia
Old facility under renovation, but clean and helpful front desk guy.
Soggiorno di 1 notte a maggio 2024
Risposta di GM, il giorno 19 mag 2024
Dear, Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We are happy to hear you had a great experience and stay at our property.

4/10 Scarso

Tanya

Would not stay again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations, il giorno 1 mar 2024
Dear Tanya,We're sorry to hear that you didn't have a good experience with us overall. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

4/10 Scarso

Jason

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
So the staff was very friendly fast and helpful, but my room had a large dirty mirror sitting on the table and leaning against the wall not properly hung up, the floor was dirty, and there was electrical wires hanging out of the wall in multiple places and drywall mud spackled all over everything. There was no trim on anything in the room and the vinyl floor was falling apart at the doorway the lack of trim created a large gap at the door so I could see right out in the hallway when the door was shut. The whole place was being remodeled and you had to step over and around construction debris in the parking lot, entrance, lobby and hallway. The sheet popped off the bed and revealed no mattress protector and a giant urine stain. I was was completely disappointed with everything except the staff was very nice. But clearly everything was being updated and they should not rent a room that is not finished under construction.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations, il giorno 9 feb 2024
Dear Jason,Thank you so much for the feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into all your comments further and make improvements where necessary. Please consider coming back to give us another chance soon; we're confident that we can impress you.

2/10 Terribile

Gordon

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very disappointing. The room was not what was advertised, the place was filthy, the hot tub didn't work, the breakfast was sparse, the heater was loud, no mirror in bathroom....
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations, il giorno 26 gen 2024
Dear Gordon,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to discuss all of your comments internally and make improvements where necessary. Please consider coming back to join us again soon; we're confident that we can change your perceptions.

2/10 Terribile

Patrick

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Older property. All bedding and towels felt old and worn. Did experience, as did my wife, bed bug bites (severe). Avoid this hotel.
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Relations , il giorno 12 gen 2024
Dear Patrick,Thank you for taking a moment to share your remarks. We are committed to ensuring a comfortable environment for every guest. Our property is routinely serviced by a professional pest management company, and your feedback has been shared with them to ensure that everything is as it should be. We would appreciate the opportunity to connect with you offline to gather more information about your visit. Our lines are open, and we hope to hear from you soon.

4/10 Scarso

Onkar

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 6 mar 2024
Dear Onkar, We're sorry to hear that you didn't have a good experience with us overall. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

4/10 Scarso

Jenny

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The beds were so hard. The heat didnt work
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations, il giorno 16 nov 2023
Dear Jenny,Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. In the future, please do not hesitate to let us know of any issues as they arise. We hope for another chance to impress you in the future.

2/10 Terribile

Jihoon, Kitchener

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No wifi service. Old bed.
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations, il giorno 16 nov 2023
Dear Jihoon,Thank you for your feedback. We are very sorry if your bed was not entirely to your comfort. Our team will seize this opportunity to improve in this area, as we believe in the vitality of a restful night's sleep. We will also have our service provider look into the WiFi and eradicate any future concerns. We value your feedback and hope to serve you better in the future.

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfortable and pleasant staff
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Nancy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable beds Was just perfect for our overnight stay.
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very helpful breakfast included easy parking and highway access fuel and food steps away
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Ixchel

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Me gustaría muchas más limpieza en la ropa de cama y en los baños. Gracias !!.
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Staff was great ! The place was a little run down. Shower leaked from unit above. The outside appeared broken and cracked stucco.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk nighttime attendant was cheerful and welcoming. Helpful, too.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Debra

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ronnie, front desk was exceptionally helpful and friendly at a 12am checkin..thank you!
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Melissa

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Found hairs (not mine) in the “clean” wash clothes and sheets. No remote, when front desk brought one, TV didn’t work. Front desk was very polite.
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations, il giorno 3 ott 2023
Dear Melissa,Property cleanliness is a big priority here, so it is upsetting to hear of the issues you encountered during your stay. We will speak with housekeeping immediately and ensure our performance improves. We will also make sure all amenities are in proper working order in our guest rooms. Thank you for your feedback.

10/10 Eccellente

Cynthia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Kate

Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Ashlyn

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was excellent and very friendly. Our room was clean. However the hotel was clearly old with no eye for aesthetics, e.g. walls that were half painted, price stickers on art in the room, broken soap dispenser, unpatched nail holes, etc. Great place to sleep if you don’t mind aesthetics.
Soggiorno di 2 notti a settembre 2023

4/10 Scarso

MARGARET, Inver Grove heights

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It’s an old hotel. Smells as you walked past rooms. Musty and dirty. You get what you pay for. It was cheap and we needed last minute room. Front desk person was awesome but it is not anywhere I would stay again.
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations, il giorno 27 set 2023
Dear Margaret,While our value was ideal for your visit, we regret that your stay did not exceed your expectations. Your comments will be reviewed in detail, and any concerns with odor will be addressed. Thank you for your feedback, and we hope that you choose to return in the future. We are confident that your next stay will check all the right boxes. Come back soon.

8/10 Buono

Kimberly

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Hot water was hit and miss for a shower. The hot tub was not working and was colder than the pool was. The heater was on and the ac was running at the same time. Fridge was not cooling fully. Bed was comfy, room was clean and the staff was very friendly and helpful.
Soggiorno di 1 notte a settembre 2023

8/10 Buono

AMANDA

Soggiorno di 7 notti a luglio 2023

4/10 Scarso

Bob

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Never stay again
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations, il giorno 17 set 2023
Dear Bob,While we are pleased to have had the opportunity to welcome you to our hotel, it appears that we have some work to do. Our team will ensure that our property is up to our high standards. We encourage our guests to notify our staff of anything that is less than perfect so our team can have the opportunity to address them. Thank you for reaching out, and if you would like to share specifics about your visit, we would be happy to speak with you.

8/10 Buono

gary

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Desk guy helped me get the TV signal going, nice guy, the only thing that I think needs to be done is every once and awhile lift up the mattress and box spring and clean along the bed frame, you can see crumbs and etc.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Eduardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Its cozy
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Paul

No nonsense or frills, but for the price I got online and the very friendly staff, you can’t beat it! I’d come back in the future.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Lynn

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
favorable.
Clean and quiet, what more could you ask for?
Soggiorno di 3 notti a settembre 2023

8/10 Buono

Gene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Katherine M

Manager was very personal and had a great customer service attitude.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Tricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was an affordable, easy stop on our route
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Susie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Did not stay. Was unclean and unsafe
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations, il giorno 1 set 2023
Dear Susie,It is upsetting to hear this, as we work hard to impress every guest who walks through our doors. We make the safety of our guests a top priority, and we welcome anyone to contact a member of our staff if they feel uncomfortable. Regarding our housekeeping efforts, we will speak with our team and ensure our performance improves. Thank you for your time.

8/10 Buono

Mark

Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Reena

Viaggio con animali domestici
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This place was the worst I’ve stayed in since the 1990’s when I was low on cash. It was poorly maintenance. Just basically awful.
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations, il giorno 25 ago 2023
Dear Reena,It is disheartening to know that we were unable to exceed all of your expectations. This is not indicative of the high standards that we wish to provide for our guests. Your feedback will be shared with our team for improvement. Please consider booking another stay with us, so we can show you a better experience.

10/10 Eccellente

Dwight

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
very convienent
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Bonita

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Check in was very nice desk person Facility carpet dirty & old Rooms old but cleaned nicely My paper receipt said I pad by Mastercard which I do not have. It was visa
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Patricia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was a mess. Was told that the room that we were supposed to have had a broken pipe. The options we were given was a single room (for 4 people) or a double where the door did not lock. Neither of which was acceptable options. The person at the check in claimed that they tried contacting us. There was absolutely no contact - no phone call, no e-mail. Nothing! Then we learned that they mistakenly thought we were a different reservation with the same last name. Those people were not contacted either. Booking the hotel, we were well aware that it was not a 5 star hotel, but with expectation already low, this was was worse than anything we have ever stayed in! The mini-fridge in our room was on a pallet. The other room, the mini-fridge was on the carpet and could not be opened. To make matters worse, both rooms were reserved as non-smoking. It was obvious that the one was a smoking room and nothing could remove that smell! Will not ever be staying here again.. Really sad, since this was my hometown and really expected more.
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations, il giorno 23 ago 2023
Dear Patricia,Thank you so much for your comments. It's unfortunate to hear that our accommodations failed to meet your expectations, and we will be sure to discuss your feedback internally. We know that we can do better, and we hope you'll give us another chance to prove it soon.

8/10 Buono

Deb

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed on second floor, where much construction/remodeling being done. Inspite of that, it was quiet at bedtime. Staff and workers friendly and helpful.
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Family visit
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

James

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Canceled!!!
My room was cancelled before I arrived. They over booked. So I got canceled.
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relations, il giorno 16 set 2023
Dear James,Thank you for taking the time to leave us a review. We are disheartened that you faced this issue. Please reach out to the third-party booking site for assistance, as this was out of our control. We appreciate you choosing to stay with us, and we hope you can book another stay with us so we can show you the experience you deserve.

8/10 Buono

Paul

Mi è piaciuto: Personale e servizio
Good
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

byron

Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Sonja

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad agosto 2023
Risposta di Scott , il giorno 11 ago 2023
Thank you for your feedback. Hope to see you again.

6/10 Soddisfacente

Barry M.

Soggiorno di 1 notte a luglio 2023
Risposta di Scott, il giorno 11 ago 2023
Thank you for the feedback. hope to see you again

2/10 Terribile

Jonathan, Toronto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Scott, il giorno 11 ago 2023
Sorry for the inconvenience. Hope to see you again.

2/10 Terribile

Christopher

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
the whole floor smelled of w..d and the room was warm when we checked in. Breakfast was cereal, slice of bread and a few baked goods. coffee was like water. staff couldn't fix the coffee machine. the photos are deceiving. this place need major upgrading. wall paint coming off, toilet sink leaking. bad experience!!!
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 6 ago 2023
Dear Christopher,Thank you for reaching out to share your feedback. While this is not a typical occurrence for our guests, your comments are important to us as we work to improve our guests' visits. The odor will be addressed with our housekeeping team, and if there is anything specific you would like to see offered for breakfast, we would be grateful for the suggestions. We can't change the past, but we are continually making improvements based on guest comments, so we hope you'll consider staying with us again for an experience that is nothing short of stellar.

6/10 Soddisfacente

michelle

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Keep looking
The hotel is very dated and in disrepair, would stay elsewhere.
Soggiorno di 2 notti a luglio 2023
Risposta di Scott, il giorno 11 ago 2023
Sorry for the inconvenience. hope to see you again.

4/10 Scarso

Adam

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
Try another hotel if you can
No one was at the desk when I arrived. It had a phone to buzz and it went off for ten minutes. While I was waiting another person said they haven't seen anyone in an hour. Someone finally came and the person was an hour late for there shift. My keycard had to be redone 3 times, room service came at 8:30am and didn't come back to clean the room after I had the tag on the door since 10:30AM, the bathroom was small, no closet for clothes, and there was no cord/power for the telephone.
Soggiorno di 2 notti a luglio 2023
Risposta di Guest Relations, il giorno 4 ago 2023
Dear Adam,Our team always strives to uphold the highest levels of service and upkeep for your guests, so it's unfortunate to hear that this wasn't reflected during your visit. We will look into all your comments further, and we hope you'll join us again soon.

6/10 Soddisfacente

Michelle

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
There was garbage in the hallway, loud yelling at night, Easter decorations in July, and just an overall feeling that it not cared for or makes you kinda nervous to walk around barefoot or touch the bedspread. The shower was good, the air conditioning was cold and the tv worked. It is a quick place to sleep and move on the morning after a long hot shower!
Soggiorno di 1 notte a luglio 2023
Risposta di Scott, il giorno 11 ago 2023
Sorry for the inconvenience. We will make sure everything is fixed.

8/10 Buono

Jake

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Decent hotel for decent price
Soggiorno di 2 notti a luglio 2023
Risposta di Scott, il giorno 11 ago 2023
Thank you so much for your response. Appreciated.