Standard Room, 1 King Bed | Biancheria da letto di alta qualità, una scrivania, ferro/asse da stiro

Recensioni per GreenTree Inn Sedona

2.5 out of 5
GreenTree Inn Sedona
2991 West State Route 89 A, Sedona, AZ

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 474 su 1008 recensioni" "
Valutazione di 8 - Buono. 299 su 1008 recensioni" "
Valutazione di 6 - Soddisfacente. 146 su 1008 recensioni" "
Valutazione di 4 - Scarso. 68 su 1008 recensioni" "
Valutazione di 2 - Terribile. 21 su 1008 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Lara

Soggiorno di 2 notti ad agosto 2022

8/10 Buono

Allison

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice room. Comfortable. Pool area was great. Breakfast was not many options and less than expected.
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Duc

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
It’s ok
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Deborah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great and very responsive! Pool, hot tub and fire pit were nice. Rooms can use updating and definitely some better pillows. Would stay again.
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Lori

Viaggio con la famiglia
Our stay was comfortable, safe and quiet.
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

karen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff!
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

SAORI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
どこに出かけるのも便利なホテルでした。 スタッフの方もみなさん親切で良かったです。 荷物の運び入れが大変なので一階を選びましたが、とても静かで良かったです。 朝ごはんのシナモンロールが美味しかったです。 プールやジャグジーも素敵で、夜は小さなファイヤーピットもあり素敵でした! ただ、レッドロックパスが、現地の発券機で買えず、ホテルのスタッフの方に聞いてみましたがわからないとのことで、ネットで調べて別のホテルで販売されているとのことで行ってみましたが、今はネットで登録すればいいんだよ!と教えてもらえました。是非レッドロックパスの情報もホテルに掲示しておいて欲しいと思いました。
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 mag 2024
Dear Saori,We're thrilled that you enjoyed your stay with us and that our convenient location, helpful staff, and quiet atmosphere made for a pleasant experience. It's lovely that you appreciated our amenities, like the delicious cinnamon rolls, pool, jacuzzi, and fire pit. We apologize for any inconvenience regarding the Red Rock Pass and appreciate your feedback. We'll consider your suggestion and work on improving our information regarding local attractions. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A nice location in Sedona, we had a King Suite that was wonderful. Gerardo's for Italian was nearby and good.
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 mag 2024
Dear Karen,We're delighted to hear that you enjoyed your stay at our location in Sedona and that you found your King Suite wonderful! It's great to know that you found a nearby Italian restaurant, Gerardo's, to be good as well. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future!Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Blandine

Good localization and service
Soggiorno di 3 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 30 apr 2024
Dear Blandine,We're glad to hear that you found our hotel's location convenient and were satisfied with the service provided during your stay. Providing a convenient location and excellent service is vital to us, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank You,GreenTree Inn Sedona Management

8/10 Buono

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place to stay
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 mag 2024
Dear Susan,We're thrilled to hear that you enjoyed your stay! Providing a pleasant and comfortable experience for our guests is our top priority. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful stay in the future!Thank You,GreenTree Inn Sedona Management

4/10 Scarso

Bonnie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 mag 2024
Dear Bonnie,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,GreenTree Inn Sedona Management

10/10 Eccellente

Reagan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome property, very clean!
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 30 apr 2024
Dear Reagan,We're thrilled to hear that you found our property to be excellent and very clean! Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank You,GreenTree Inn Sedona Management

8/10 Buono

Blake

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing to write home about but was a 3 to 4 star type place.
Soggiorno di 3 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 30 apr 2024
Dear Blake,We appreciate your feedback! We strive to provide a comfortable and pleasant experience for all our guests. Your satisfaction is important to us, and we're always looking for ways to improve. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more memorable experience in the future!Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Mary

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 29 apr 2024
Dear Mary,Thank you for leaving us a rating of your stay with us at GreenTree Inn Sedona. We work tirelessly to ensure our guests experience the best hospitality in GreenTree Inn Sedona. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Emily

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Dated for the price.
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 25 apr 2024
Dear Emily,We appreciate your feedback regarding the value proposition of our accommodations. We continuously strive to provide a comfortable and enjoyable experience for our guests, and we're sorry to hear that we may have fallen short of expectations regarding the price-to-quality ratio. Your comments will be carefully reviewed as we assess opportunities for improvement. We hope to have the chance to welcome you back in the future and demonstrate our commitment to your satisfaction. If there's anything specific you'd like to address or discuss further, please don't hesitate to contact us.Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Russell

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 26 apr 2024
Dear Russell,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in GreenTree Inn Sedona many more times.Thank You,Dear Russell,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in GreenTree Inn Sedona many more times.Thank You,GreenTree Inn Sedona Management

8/10 Buono

Pedro

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is all relative. A great option for the price point, while on a busy street, inside the room is quiet; the breakfast may not appear fancy but it has plenty of good optiins. The distance to uptown keeps it away from traffic congestion with good access it/out of Sedona. Our room was spacious and clean, everything worked, attention to some details would enhance perception (I.e. shower too short allowing water to splash out). Overall, a great option given Sedona’s above average lodging costs.
Soggiorno di 3 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 24 apr 2024
Dear Pedro,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel a great option for the price point and that you appreciated the room's quietness despite being on a busy street. We're also pleased that you enjoyed the breakfast options and the spacious, clean room. Your comments about the shower are noted, and we will work to address these details to enhance our guests' experiences.We understand that Sedona's lodging costs can be above average, and we're committed to providing value and comfort to our guests. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!Thank You,GreenTree Inn Sedona Management

8/10 Buono

Francisco

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The good: The staff couldn't have been nicer. Extremely helpful and pleasant, both on the phone and in person. Breakfast, while simple, was very good and tasty. Enough choices for a place this size. In spite of appearing to be fully occupied and located on the main road, it was not noisy. It is very conveniently located and with a great view. The not-so-good: They don't service occupied rooms. This was a first for me on any stay, anywhere. Although they said they could clean if we asked. We noticed some neglect in the room: a couple of items left by prior guests and a drawer that wouldn't close - I found it easier for me to fix it than calling for someone to do it.
Soggiorno di 3 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 23 apr 2024
Dear Francisco,It's lovely to hear that you positively interacted with our staff and enjoyed the breakfast during your stay. We appreciate your feedback regarding the room maintenance and the policy on servicing occupied rooms. Rest assured, we'll address these concerns to ensure a more seamless experience for our guests in the future. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for an even better stay next time!Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Gina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean. Patio/pool area nice way to end a day
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 22 apr 2024
Dear Gina,We're thrilled that you enjoyed our clean property and found the patio/pool area a relaxing way to end your day! Providing a clean and enjoyable environment for our guests is important to us, and we're glad we could meet your expectations. Thank you for your kind words, and we hope to welcome you back again soon for another relaxing stay! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank You,GreenTree Inn Sedona Management

8/10 Buono

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pretty nice place for our short stay in Sedona.
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 22 apr 2024
Dear Nicole,We're delighted to hear that you enjoyed your short stay in Sedona with us! Our top priority is providing a pleasant experience for our guests, and we're glad we could contribute to your positive experience. Thank you for your kind words, and we hope to have the opportunity to welcome you back for another great stay in the future! If there's anything else we can do to assist you, please don't hesitate to let us know.Thank You,GreenTree Inn Sedona Management

4/10 Scarso

Sidlaghatta

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
No hot water. No daily room service. Breakfast was very basic. The dining room had only 3 tables to accommodate 10.
Soggiorno di 2 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 22 apr 2024
Dear Sidlaghatta,We apologize for the inconvenience you experienced during your stay. Providing reliable hot water, daily room service, and a satisfying breakfast experience are essential to us, and we regret that we fell short in these areas. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. If you have any further concerns or want to discuss your experience in more detail, please don't hesitate to contact us directly.Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Scott c

Viaggio con la famiglia
Liked the view of thunder mountain.parking was good for my full size truck
Soggiorno di 2 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 22 apr 2024
Dear Scott,We're thrilled to hear that you enjoyed the view of Thunder Mountain and that our parking accommodations worked well for your full-size truck! Providing convenient parking and beautiful views for our guests is important to us, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope you had a fantastic time during your visit. If you're ever in the area again, we'd love to welcome you back for another great stay!Thank You,GreenTree Inn Sedona Management

8/10 Buono

Rhodora

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nice staff, nice heated pool, delicious hot breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 19 apr 2024
Dear Rhodora,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words about our staff, heated pool, and delicious hot breakfast. Providing exceptional service and amenities is our priority, and we're delighted that we could make your stay memorable. We look forward to welcoming you back for another fantastic stay in the future!Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

GENKI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good location.
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 18 apr 2024
Dear Genki,We're pleased to hear that you found our location favorable! Providing a convenient and accessible location for our guests is one of our top priorities. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Salvador

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Live the views of the mountains from our room
Soggiorno di 3 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 16 apr 2024
Dear Salvador,We're thrilled to hear that you enjoyed the beautiful views of the mountains from your room! There's something extraordinary about waking up to such breathtaking scenery. Thank you for sharing your positive experience with us, and we hope to welcome you back soon for another opportunity to enjoy those stunning vistas. Please let us know if there's anything else we can do to make your next stay even more memorable!Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Stephanie, Adrian

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 16 apr 2024
Dear Stephanie,Thank you for the kind words! We're delighted to hear you had a lovely experience during your stay. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back in the future!Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Arlene

Viaggio con la famiglia
Mi è piaciuto: Servizi
Room was pleasant. Had an accessible room for my husband. Bed was so low he needed help getting out. Refrigerator and micro were right on front of the bathroom door, so made it hard to get into with his walker. There was NO lounge chair, so my husband had to either sit on his walker or lay in bed. The only handicapped parking space was at the end of the row of rooms, so access was an issue.
Soggiorno di 2 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 12 apr 2024
Dear Arlene,Thank you for sharing your experience with us. We're glad you found the room pleasant and that we could accommodate your husband's accessibility needs. However, we apologize for the challenges you encountered with the low bed, the placement of the refrigerator and microwave, the lack of a lounge chair, and the accessibility of the parking space. Your feedback is important to us, and we'll consider it as we strive to improve our accommodations and services for all our guests. If you choose to stay with us again in the future, please don't hesitate to let us know of any specific needs or preferences, and we'll do our best to accommodate them.Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Tom

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed out stay at the GreenTree Inn in Sedona. They are centrally located with easy parking and dining nearby.
Soggiorno di 2 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 11 apr 2024
Dear Tom,It's lovely that you enjoyed your stay at the GreenTree Inn in Sedona! Being centrally located with easy parking and dining options nearby certainly adds to the convenience and enjoyment of a trip. If there's anything else you particularly liked about your stay or anything we can assist you with for future visits, please let us know. We hope to welcome you back again soon for another memorable stay in Sedona!Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Kori

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
We enjoyed the complimentary breakfast. Unfortunately the noise is easily heard in the rooms, so other televisions on are heard easily through the walls, along with others walking outside and around your room. Besides the disrupted sleep the beds were nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 10 apr 2024
Dear Kori,Thank you for sharing your experience with us. We're glad you enjoyed the complimentary breakfast and found the beds comfortable. However, we apologize for any inconvenience caused by noise disturbances from other guests. Your feedback is important to us, and we will look into ways to mitigate noise issues to ensure a more restful stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience. Please let us know if there's anything else we can do to assist you.Thank You,GreenTree Inn Sedona Management

8/10 Buono

Gresia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 11 apr 2024
Dear Gresia,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

M

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia
The stay was fine but WAY over priced for a 2 star that we just reserved last minute. There were stains on the sheets and the couch was completely scratched up that I asked for extra towels to cover it up.
Soggiorno di 3 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 10 apr 2024
Dear M,We apologize for any disappointment you experienced during your stay. Your feedback is valuable to us, and we take concerns about cleanliness and comfort seriously. We will address the issues you mentioned with our housekeeping and maintenance teams to ensure they are rectified promptly. Additionally, we understand your concerns about pricing and will consider them as we strive to provide fair and competitive rates for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations on a future visit. If there's anything else we can do to assist you, please don't hesitate to reach out.Sincerely,GreenTree Inn Sedona Management

8/10 Buono

Lawrence

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room (suite) was smaller than expected and there was lots of noise from the upper floor occupants, but it served our purpose and was a pleasant enough stay.
Soggiorno di 4 notti a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 10 apr 2024
Dear Lawrence,Thank you for sharing your experience with us. We're glad our accommodations served your purpose, and that you had a pleasant stay overall. However, we apologize for any inconvenience caused by the noise from the upper-floor occupants and the suite size not meeting your expectations. Your feedback is valuable to us, and we'll consider it as we strive to improve our offerings. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future. Please let us know if there's anything else we can do to enhance your stay.Sincerely,GreenTree Inn Sedona Management

4/10 Scarso

Kristin, Temecula

Non mi è piaciuto: Pulizia
So overpriced for a roadside motel. We had 1/2 roll toilet paper, filthy leaking fan in bathroom and soda machine 12 inches from the front door that turned on its locomotive generator at 4am. Not worth $350 by a longshot.
Soggiorno di 2 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 10 apr 2024
Dear Kristin,We apologize for the disappointing experience you had during your stay. Your feedback is important to us, and we take it seriously. We strive to provide our guests with a comfortable and enjoyable stay, and we fell short of that goal in your case. We will address the issues you mentioned with our team and rectify them promptly. We value your input and hope to have the opportunity to make it right on a future visit. Please don't hesitate to reach out if we can assist you with anything else.Sincerely,GreenTree Inn Sedona Management

10/10 Eccellente

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
location is good。
Soggiorno di 3 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 10 apr 2024
Dear Kathleen,We're glad to hear that you found our location to be convenient.  If there's anything else we can do to make your stay even better, please don't hesitate to let us know.  We hope to welcome you back again in the future!Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Melody

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We enjoyed our stay. The beds were comfy, and the room was clean but had a couple issues that we reported.
Soggiorno di 2 notti ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 10 apr 2024
Dear Melody,We're pleased you enjoyed your stay and found the beds comfy and the room clean. However, we apologize for any issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these issues to our attention so we can address them promptly. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank You,GreenTree Inn Sedona Management

2/10 Terribile

Randal

Soggiorno di 1 notte ad aprile 2024
Risposta di GreenTree Inn Sedona Management, il giorno 26 apr 2024
Dear Randal,I am deeply disappointed to learn about your recent stay at GreenTree Inn Sedona. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,GreenTree Inn Sedona Management

8/10 Buono

Ronald, Dewey

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Excellent location and value
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 8 apr 2024
Dear Ronald,Thank you for your positive feedback! We're delighted that you enjoyed our excellent location and found our hotel to be of great value. Your satisfaction is our priority, and we appreciate your kind words.We look forward to welcoming you back for another enjoyable stay!Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Jane

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
No room service (you have to order it), poor breakfast with horrible coffee and non working decaf machine. Pretty outside area and nice pool. Room was clean, hotel was well maintained overall, nice area around.
Soggiorno di 3 notti a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 5 apr 2024
Dear Jane,Thank you for your feedback. We're glad you found our hotel well-maintained overall and appreciated the cleanliness of your room and the nice pool area. However, we apologize for any inconvenience caused by the lack of room service and the quality of the breakfast offerings, including the coffee and non-working decaf machine. We will address these issues with our team to ensure improvements. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another stay in the future. Thank you for choosing to stay with us!Sincerely,GreenTree Inn Sedona Management

6/10 Soddisfacente

Holly, Indianapolis

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property is a little outside the main part of Sedona which keeps you out of the traffic jam. The property is a motel, it could use a remodel. Pool area was nice but the hot tub was broken during our stay. Bottom line, it was clean and served our purpose for the 2 days spent in Sedona
Soggiorno di 2 notti a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 5 apr 2024
Dear Holly,Thank you for your feedback. We're glad to hear that you appreciated the location of our property, which provided some respite from the traffic in Sedona. We're also pleased that you found our motel clean and that it served your purpose during your stay. However, we apologize for any inconvenience caused by the need for a remodel and the hot tub being broken during your visit. We will consider your comments as we strive to improve the facilities for our guests. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another stay in the future. Thank you for choosing to stay with us!Thank You,GreenTree Inn Sedona Management

8/10 Buono

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was mostly great about the property. Convenient, clean, etc. The only issue I had was I slipped and fell coming ofg the stairs. There was no mat down after the hail. Yet, they had one to enter the lobby. Why they have a ceramic walkway outside I don't know. I called to suggest someone put down a rubber mat and it wasn't done. No one asked if I was ok. No offer of a credit. Nothing.
Soggiorno di 3 notti a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 4 apr 2024
Dear Rebecca,We're sincerely sorry to hear about your fall and our team's lack of prompt response. Your safety and well-being are our utmost priorities, and we apologize for any inconvenience or discomfort caused by the incident. We appreciate your suggestion regarding the rubber mat and will immediately address this issue to prevent similar incidents in the future. Additionally, we apologize for the oversight in not following up with you after your call. Your feedback is invaluable to us, and we will use it to improve our services and ensure better guest experiences in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Sincerely ,GreenTree Inn Sedona Management

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 4 apr 2024
Dear Mary,Thank you for a Perfect Score Rating on your stay at GreenTree Inn Sedona.  We are glad you enjoyed your stay at our hotel.  We are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,GreenTree Inn Sedona Management

8/10 Buono

Tamara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean, - hot tub and pool looked nice.. it was just too cold that night for us to enjoy.
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 apr 2024
Dear Tamara,We're pleased to hear that you found our facilities clean and that you liked the look of our hot tub and pool. We apologize that the weather prevented you from enjoying them fully during your stay. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope you'll have the opportunity to visit us again under better weather conditions so you can fully enjoy all that our amenities have to offer. Please let us know if there's anything else we can do to enhance your experience in the future. Thank you for choosing to stay with us!Thank You,GreenTree Inn Sedona Management

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 3 apr 2024
Dear David,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Thank You,GreenTree Inn Sedona Management

4/10 Scarso

Sarah

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 3 apr 2024
Dear Sarah,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,GreenTree Inn Sedona Management

10/10 Eccellente

Bryce

Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 23 apr 2024
Dear Bryce,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in GreenTree Inn Sedona many more times.Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Thelma

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 3 apr 2024
Dear Thelma,We're thrilled to see you rated your stay with us a perfect 5 out of 5! Thank you for choosing our hotel. We're delighted to have met your expectations and provided you with an enjoyable experience. Should you have any specific feedback or requests in the future, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay!Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 apr 2024
Dear Chris,Thank you for your excellent rating! We're delighted to know that you had a positive experience overall during your stay with us. Your satisfaction is our top priority, and we're thrilled that you enjoyed our clean facilities despite the cold weather. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay. Thank you for choosing to stay with us!Thank You,GreenTree Inn Sedona Management

6/10 Soddisfacente

Terry

Viaggio di gruppo
There were no instructions on how use the heater so the temperature in the front got down to 38 degrees. The pull out bed in front room was very uncomfortable!
Soggiorno di 1 notte a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 apr 2024
Dear Terry,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the lack of instructions for the heater and the discomfort with the pull-out bed. Your comments will be shared with our team to ensure we provide clear instructions for amenities and address any uncomfortable issues. We aim to make your stay as comfortable and enjoyable as possible, and we regret falling short of your expectations in these areas. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a better experience in the future. Thank you for choosing to stay with us.Sincerely,GreenTree Inn Sedona Management

6/10 Soddisfacente

Su-Chen, san jose

Soggiorno di 2 notti a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 22 apr 2024
Dear Su-Chen,Thank you for leaving us a rating of your stay at GreenTree Inn Sedona. We work tirelessly to ensure our guests experience the best hospitality in GreenTree Inn Sedona. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and that you choose us again on your next visit.Thank You,GreenTree Inn Sedona Management

10/10 Eccellente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We visited with a group for a birthday. Rooms were clean .Staff went out of the way to keep rooms and parking close to each other's. Had sufficient truck and trailer parking
Soggiorno di 2 notti a marzo 2024
Risposta di GreenTree Inn Sedona Management, il giorno 2 apr 2024
Dear Daniel,We're thrilled you had a wonderful group visit for a birthday celebration! Thank you for your kind words about our clean rooms and our staff's efforts to accommodate your group by keeping rooms and parking close together. We understand the importance of convenience, especially when traveling in a group, and we're glad we could provide sufficient truck and trailer parking for you. Your satisfaction is our priority, and we appreciate your feedback. We hope to have the pleasure of welcoming you and your group back for future celebrations. Please let us know if there's anything else we can do to enhance your experience next time. Thank you for choosing to stay with us!Thank You,GreenTree Inn Sedona Management